Teams at Coretelligent

Provides senior-level remote IT support in complex, multi-tenant MSP environments. Responsibilities include troubleshooting desktop, server, network, identity, endpoint, Microsoft 365, and application issues; managing escalated incidents; coordinating vendors and ISPs; maintaining SLA communication; documenting solutions; mentoring junior engineers; and participating in maintenance windows and on-call rotations.

Execute Microsoft 365, Exchange, Google Workspace, and file platform migrations from discovery through deployment, cutover, validation, and handoff. Configure migration tools, troubleshoot identity, permissions, mail flow, and endpoint issues, and document technical outcomes. Coordinate with project managers on scope, schedules, budgets, and risks while supporting clients and operations. The role requires regular monthly travel and off-hours work for upgrades and migrations.

Designs and deploys network infrastructure for office openings, relocations, and refreshes. Configures firewalls, switches, wireless networks, VPNs, SD-WAN, routing, and related services. Coordinates with ISPs, contractors, and vendors; troubleshoots connectivity issues; creates technical documentation; and supports cutovers, validation, handoff, and ongoing operations. The role owns technical project tasks from planning through completion and requires occasional off-hours work and regular travel.