Manage IT projects ensuring timely delivery within scope and budget, handle client relationships, and oversee resource allocation and risk management.

Lead the design and implementation of enterprise-grade data and AI solutions on Azure, develop strategies, architect environments, and provide technical leadership.

This role involves designing and implementing Azure data and AI solutions, building data pipelines, integrating AI services, and engaging with clients to support business transformations.

Provide operational support for Citrix and AVD environments, manage configurations, optimize systems, and mentor junior staff while ensuring high performance and security.

Design and implement AI-driven automation solutions using Azure, Power Platform, and RPA technologies for financial workflows. Collaborate with teams and ensure secure data handling.

Provide escalated Level 3 support and administration for Microsoft 365/Azure environments, resolving complex identity, endpoint, and security issues; implement Conditional Access, MFA, Intune device management, perform root cause analysis, assist on projects, document procedures, and collaborate across support tiers to improve service delivery and automation.

Lead administration, development, documentation, and support of the ServiceNow platform. Design and implement modules (Service Catalog, ITAM/ITOM, HRSC, IRM, CSM), integrations via APIs, workflows, and upgrades. Produce system documentation, manage testing and backlog activities in Agile/Scrum, and collaborate with stakeholders to ensure best practices and backward compatibility.

Lead 24x7 NOC operations for managed services: manage incident detection/response, supervise and mentor NOC staff, optimize monitoring tools, enforce change management, collaborate with L3 engineering, and deliver KPI metrics and continuous improvement.

Support development and deployment of AI-driven automation solutions: assist with design, data analysis, testing, documentation, research, and cross-functional process improvement.