Teams at Coreforce

Provides Tier 1 technical support for Coreforce applications, hardware, and connectivity issues through phone, chat, email, and remote desktop tools. Documents and manages cases in Zendesk, escalates complex issues, educates users, performs basic network troubleshooting, identifies recurring support patterns, and participates in on-call coverage. The role works Monday through Friday from 2 p.m. to 11 p.m. and requires reliable attendance.

Design, develop, test, and maintain embedded firmware in C/C++ for bare-metal, RTOS, and embedded Linux platforms. Responsibilities include device drivers, board bring-up, interrupt handling, bootloader and BSP integration, debugging hardware and firmware issues, testing, documentation, code reviews, and Scrum collaboration. The role works with hardware engineers on production public-safety devices and supports reliable, field-deployed technology.

Manage multiple complex client projects from initiation through closeout, ensuring delivery on time, within scope, and within budget. Responsibilities include stakeholder coordination, project planning, risk and change management, vendor oversight, budget monitoring, documentation, status reporting, client communications, team mentoring, and transition to Client Success. The role requires approximately 25% overnight travel and collaboration with public safety organizations and cross-functional teams.