Jobs at Copado

Drive customer growth through lifecycle marketing programs spanning onboarding, adoption, and expansion. Own customer campaigns, including upgrade and feature adoption initiatives, and partner cross-functionally to develop customer stories, advocacy, and proof points. Capture customer insights to inform product, messaging, and go-to-market strategy while influencing adoption, expansion, retention, and sales pipeline.

Manage monthly international payroll cycles across multiple countries, coordinating with payroll providers and internal People Operations, HR, and Finance teams. Validate employee changes, submit payroll inputs, review calculations, resolve discrepancies, support funding, reconciliations, audits, equity-related payroll, compliance requests, and maintain payroll records and calendars. The role also identifies opportunities to improve payroll controls, documentation, and cross-functional processes.

Serve as the first-line technical support contact for Copado users by managing inbound voice calls, triaging issues, resolving Level 1 problems, documenting cases, and escalating complex issues to Tier 2 or Tier 3 teams. Maintain customer communication, meet a 10-minute connection SLA, research solutions, troubleshoot Salesforce and DevOps issues, and deliver a high-quality customer experience across flexible global support schedules.

Develop and maintain Copado’s internal Salesforce environment. Responsibilities include building internal tools, implementing Copado AI and Robotic Testing solutions, prototyping workflow improvements, collaborating with internal stakeholders, and delivering maintainable, well-tested code. The role requires expertise in Apex, Visualforce, Salesforce APIs, Lightning Web Components, web technologies, CI/CD, debugging, automation, and Agile/Scrum practices.

The People Business Partner coaches managers on performance, feedback, accountability, and complex employee issues. They support organizational transitions, facilitate leadership development workshops, lead engagement surveys and action planning, and drive measurable people initiatives. The role partners with People Operations, Legal, and Rewards on compliance while simplifying processes and identifying manager effectiveness gaps. Success requires strong judgment, influence, facilitation, project execution, and onsite leadership experience.

Execute partner marketing and demand-generation programs across GSIs, SIs, RSIs, ISVs, and technology partners. Develop joint value propositions, executive messaging, co-branded campaigns, enablement content, and partner GTM motions. Manage budgets and Market Development Funds, project schedules, lead flow, campaign attribution, pipeline reporting, and ROI analysis. Collaborate closely with Product, Alliances, Marketing, and Sales teams while enabling partner organizations to promote Copado’s platform.

Lead the strategy, roadmap, and execution for Copado’s autonomous testing product area. Define AI-driven testing capabilities, scalable platform frameworks, integrations, pricing, packaging, and product launches. Partner with engineering, design, research, QA, sales, support, customer success, and marketing to deliver a unified DevOps experience. Use customer research, behavioral data, telemetry, and success metrics to identify priorities and improve product outcomes.

Execute partner marketing and demand generation programs across system integrators, ISVs, and technology partners. Develop joint value propositions, executive messaging, co-branded campaigns, enablement content, and partner activation strategies. Manage budgets and Market Development Funds, coordinate cross-functional execution, track sourced and influenced pipeline, monitor lead management, and report campaign performance and ROI.

Drive Federal-sector growth and customer acquisition by developing go-to-market strategies, prospecting, managing accounts and pipeline, building partner relationships, communicating business metrics, executing regional marketing activities, and meeting sales targets. The role requires selling SaaS to Federal clients, Salesforce ecosystem experience, strategic thinking, relationship development, collaboration, and customer success after the sale.

Generate qualified sales opportunities in the DACH market through outbound prospecting, including cold calling, personalized email, video messaging, and social selling. Partner with Account Executives to build pipeline, research target accounts and personas, qualify prospects, communicate Copado’s business value, handle objections, and manage high-volume outreach while meeting sales quotas and KPIs.

Lead Copado’s India-based technical Customer Success Engineering team supporting strategic Global Capability Centre customers. Drive product adoption, revenue retention, expansion, customer value, renewals, and risk mitigation. Develop team performance, oversee business reviews using CopadoInsights and DORA metrics, manage senior customer relationships, resolve escalations, and coordinate with Sales, Services, Support, Product, and Engineering. Champion customer feedback while ensuring global compliance and effective collaboration between India execution teams and global headquarters.

Lead the technical aspects of Japan-region sales cycles by supporting sales teams, prospects, and customers; delivering demonstrations, workshops, and PoCs; responding to RFPs; and translating customer needs to Product and Engineering. Drive localized technical adoption and customer success while bridging Japanese business practices with global best practices. Build enterprise relationships and support regional business development activities.

Lead cross-functional customer experience programs, including AI-enabled support, ChurnZero operational workflows, customer communications, and AI governance. Coordinate Customer Success, Support, Marketing, Data Engineering, and Technical Excellence teams; manage milestones, operating cadences, KPIs, customer health signals, and executive reporting. The role requires translating customer telemetry and adoption data into proactive success motions that improve customer experience and commercial outcomes.

Lead architecture and hands-on development of Copado DevOps and AI platform extensions using Functions, Job Templates, scripts, Apex, and Salesforce technologies. Conduct technical discovery, prototypes, documentation, and Quality Intelligence integrations. Enable and support partners through workshops, reference architectures, certification programs, troubleshooting, and architectural guidance. Collaborate with product teams, mentor engineers, and lead innovation initiatives for scalable AI-powered DevOps solutions.

Supports sales opportunities through tailored software demonstrations, architecture presentations, technical workshops, trials, and proofs of concept. Designs scalable and secure Salesforce solutions, responds to RFPs and security questionnaires, supports partners, and represents Copado at events. Advises customers and account teams on technical solutions, business value, implementation considerations, DevOps, release management, data integration, and privacy requirements.

Provides highly technical customer support for the Copado DevOps platform and Salesforce integrations. Responsibilities include managing case queues, troubleshooting complex issues, answering technical questions, documenting and escalating cases, maintaining knowledge-base content, supporting training, reviewing case accuracy, identifying upsell opportunities, and completing projects. The role requires Salesforce, DevOps, SaaS, Git, API, SQL, and troubleshooting expertise, along with strong communication and customer relationship skills.

Lead Copado’s Brand & Creative function, defining brand strategy and creative direction across campaigns, product launches, events, digital experiences, web, social, PR, and executive storytelling. Build scalable, AI-native creative systems, oversee in-house designers and external partners, establish workflows, and align creative output with engagement, conversion, pipeline, and broader go-to-market priorities.

Serve as a technical advisor for enterprise sales opportunities across EMEA. Demonstrate Copado’s testing and AgentOps solutions, deliver tailored architecture presentations, lead workshops, proofs of value, and trials, respond to RFx requests, architect customer solutions, enable partners, and collaborate cross-functionally to support customer success, upselling, and sales strategy.

Provide pre-sales technical support across APAC by partnering with Account Executives, designing tailored demonstrations and architectures, leading solution workshops and proofs of value, responding to RFx requests, and architecting customer solutions. The role also enables partners, supports sales strategy, collaborates cross-functionally, attends industry events, and builds relationships with technical stakeholders. Salesforce expertise, enterprise architecture knowledge, presentation skills, and regional travel are required.

Own enterprise customer accounts and provide hands-on technical guidance for Salesforce DevOps teams in India-based GCCs. Develop success plans, optimize release processes, analyze DORA metrics in QBRs, drive platform adoption, mitigate risks, manage escalations, and identify expansion opportunities. Collaborate with Sales, Professional Services, Product, and Engineering to deliver customer outcomes and scalable DevOps solutions.