Jobs at Copado

Leads global IT operations, infrastructure, service delivery, help desk, endpoint management, SaaS governance, IAM, office networks, AV technology, vendors, budgets, compliance, and business continuity. Builds scalable operating models, roadmaps, ITSM practices, automation, and support experiences while partnering with security, finance, real estate, and people teams during global expansion.

Generate qualified sales opportunities across Australia and the APAC region through outbound prospecting. Responsibilities include cold calling, personalized email and video outreach, social selling, account research, lead qualification, objection handling, and collaboration with Account Executives. The role manages high-volume account activity, prioritizes outreach, communicates Copado’s business value and ROI, and contributes to pipeline growth and quota attainment.

Generate qualified sales opportunities in French-speaking markets through cold calling, personalized email, video messaging, social media, and other outbound tactics. Partner with Account Executives to build pipeline, research target accounts and personas, qualify prospects, communicate Copado’s business value, handle objections, manage high-volume outreach, and achieve sales quotas and KPIs.

Serve as the first-line technical support contact for Copado users by managing inbound voice calls, triaging issues, resolving Level 1 problems, documenting cases, and escalating complex issues to Tier 2 or Tier 3 teams. Maintain customer communication, meet a 10-minute connection SLA, research solutions, troubleshoot Salesforce and DevOps issues, and deliver a high-quality customer experience across flexible global support schedules.

The People Business Partner coaches managers on performance, feedback, accountability, and complex employee issues. They support organizational transitions, facilitate leadership development workshops, lead engagement surveys and action planning, and drive measurable people initiatives. The role partners with People Operations, Legal, and Rewards on compliance while simplifying processes and identifying manager effectiveness gaps. Success requires strong judgment, influence, facilitation, project execution, and onsite leadership experience.

Execute partner marketing and demand-generation programs across GSIs, SIs, RSIs, ISVs, and technology partners. Develop joint value propositions, executive messaging, co-branded campaigns, enablement content, and partner GTM motions. Manage budgets and Market Development Funds, project schedules, lead flow, campaign attribution, pipeline reporting, and ROI analysis. Collaborate closely with Product, Alliances, Marketing, and Sales teams while enabling partner organizations to promote Copado’s platform.

Lead the strategy, roadmap, and execution for Copado’s autonomous testing product area. Define AI-driven testing capabilities, scalable platform frameworks, integrations, pricing, packaging, and product launches. Partner with engineering, design, research, QA, sales, support, customer success, and marketing to deliver a unified DevOps experience. Use customer research, behavioral data, telemetry, and success metrics to identify priorities and improve product outcomes.

Execute partner marketing and demand generation programs across system integrators, ISVs, and technology partners. Develop joint value propositions, executive messaging, co-branded campaigns, enablement content, and partner activation strategies. Manage budgets and Market Development Funds, coordinate cross-functional execution, track sourced and influenced pipeline, monitor lead management, and report campaign performance and ROI.

Drive Federal-sector growth and customer acquisition by developing go-to-market strategies, prospecting, managing accounts and pipeline, building partner relationships, communicating business metrics, executing regional marketing activities, and meeting sales targets. The role requires selling SaaS to Federal clients, Salesforce ecosystem experience, strategic thinking, relationship development, collaboration, and customer success after the sale.

Generate qualified sales opportunities in the DACH market through outbound prospecting, including cold calling, personalized email, video messaging, and social selling. Partner with Account Executives to build pipeline, research target accounts and personas, qualify prospects, communicate Copado’s business value, handle objections, and manage high-volume outreach while meeting sales quotas and KPIs.

Lead Copado’s India-based technical Customer Success Engineering team supporting strategic Global Capability Centre customers. Drive product adoption, revenue retention, expansion, customer value, renewals, and risk mitigation. Develop team performance, oversee business reviews using CopadoInsights and DORA metrics, manage senior customer relationships, resolve escalations, and coordinate with Sales, Services, Support, Product, and Engineering. Champion customer feedback while ensuring global compliance and effective collaboration between India execution teams and global headquarters.

Supports sales opportunities through tailored software demonstrations, architecture presentations, technical workshops, trials, and proofs of concept. Designs scalable and secure Salesforce solutions, responds to RFPs and security questionnaires, supports partners, and represents Copado at events. Advises customers and account teams on technical solutions, business value, implementation considerations, DevOps, release management, data integration, and privacy requirements.

Provides highly technical customer support for the Copado DevOps platform and Salesforce integrations. Responsibilities include managing case queues, troubleshooting complex issues, answering technical questions, documenting and escalating cases, maintaining knowledge-base content, supporting training, reviewing case accuracy, identifying upsell opportunities, and completing projects. The role requires Salesforce, DevOps, SaaS, Git, API, SQL, and troubleshooting expertise, along with strong communication and customer relationship skills.

Serve as a technical advisor for enterprise sales opportunities across EMEA. Demonstrate Copado’s testing and AgentOps solutions, deliver tailored architecture presentations, lead workshops, proofs of value, and trials, respond to RFx requests, architect customer solutions, enable partners, and collaborate cross-functionally to support customer success, upselling, and sales strategy.

Provide pre-sales technical support across APAC by partnering with Account Executives, designing tailored demonstrations and architectures, leading solution workshops and proofs of value, responding to RFx requests, and architecting customer solutions. The role also enables partners, supports sales strategy, collaborates cross-functionally, attends industry events, and builds relationships with technical stakeholders. Salesforce expertise, enterprise architecture knowledge, presentation skills, and regional travel are required.

Own enterprise customer accounts and provide hands-on technical guidance for Salesforce DevOps teams in India-based GCCs. Develop success plans, optimize release processes, analyze DORA metrics in QBRs, drive platform adoption, mitigate risks, manage escalations, and identify expansion opportunities. Collaborate with Sales, Professional Services, Product, and Engineering to deliver customer outcomes and scalable DevOps solutions.

Provides advanced technical support for Copado’s Salesforce DevOps platform by resolving complex customer issues, troubleshooting integrations, managing escalations, and ensuring customer satisfaction. Leads case swarming, reviews investigations, maintains known-issue lifecycles, enables support engineers, documents solutions, and escalates cases to development teams. The role also requires maintaining deep expertise in Copado and Salesforce and contributing to assigned projects.

Lead the build-out and transformation of Copado’s Bangalore support hub. Establish a 24/7 follow-the-sun model, recruit and develop support teams, implement swarming and KCS practices, integrate AI into support workflows, and ensure strong technical triage and SLA performance. Partner with engineering and product leadership while building a high-performance culture, career architecture, continuous learning programs, and customer-focused operational processes.

Partners with Enterprise Sales and Renewals leadership to improve forecasting, renewal operations, GTM processes, and revenue predictability. Owns GTM technology strategy, Salesforce governance, vendor evaluation, data quality, dashboards, reporting, and executive insights. Conducts root-cause analysis, defines CRM enhancement requirements, and drives cross-functional operational improvements that increase seller productivity and renewal efficiency.

Lead the Jaipur engineering team and architect complex Salesforce multi-cloud products and deployment engines. Own scalable architectures for Data Cloud, Agentforce, MuleSoft, Commerce, Marketing Cloud, nCino, and CPQ. Guide full-stack development using Salesforce DX, Angular, Node.js, containers, and cloud infrastructure. Manage technical roadmaps, CI/CD, Agile delivery, resource planning, mentorship, stakeholder communication, and engineering quality while advancing AI-driven features.