Jobs at Copado

Provides frontline technical support for Salesforce and Copado environments, meeting a 10-minute live-response SLA. Responsibilities include triaging and managing case queues, troubleshooting deployments, CI/CD pipelines, APIs, version control, and Salesforce issues, guiding customers through resolutions, documenting AI feedback, and maintaining follow-up through complete resolution. The role requires strong DevOps expertise, customer communication, analytical problem-solving, and schedule flexibility for global support coverage.

Leads Copado’s global talent acquisition strategy, recruiting team, employer branding, executive searches, technical and go-to-market hiring, campus recruiting, vendor relationships, and recruiting KPIs. Partners with senior leaders and People teams to scale hiring processes, improve candidate experience, advise on workforce planning, and build talent pipelines in new markets, including New Orleans.

Develop and execute integrated partner marketing programs across the Salesforce ecosystem. Own Copado’s Salesforce value proposition, create co-branded campaigns and enablement assets, lead partner events, manage digital communications, and align marketing activity with pipeline goals. Track campaign performance, lead flow, and revenue contribution while coordinating cross-functional stakeholders and producing executive-ready messaging and updates.

Develops and executes Salesforce ecosystem partner marketing programs across sell-to, sell-through, and sell-with motions. Owns Copado’s joint Salesforce value proposition, creates co-branded campaigns and enablement assets, leads event marketing for partner summits and Salesforce events, manages digital communications, and aligns campaign activity with pipeline goals. Tracks performance, lead flow, and revenue contribution while coordinating cross-functional stakeholders.

Develops and executes partner marketing programs across the Salesforce ecosystem, including co-branded campaigns, events, enablement content, communications, and pipeline-generation initiatives. Owns Copado’s Salesforce “Better Together” messaging, coordinates cross-functional stakeholders, manages campaign execution, and measures lead flow, performance, and pipeline contribution. The role requires strong Salesforce ecosystem expertise, B2B SaaS partner marketing experience, and the ability to lead strategic programs without direct authority.

Generate qualified sales opportunities through outbound prospecting, including cold calls, personalized emails, video messaging, and social outreach. Partner with Account Executives to build pipeline, research target accounts and personas, qualify prospects, communicate Copado’s value, handle objections, and manage high-volume outreach while meeting sales quotas and KPIs.

Provides highly technical customer support for the Copado DevOps platform and Salesforce ecosystem. Responsibilities include managing case queues, troubleshooting complex technical issues, documenting and escalating cases, creating knowledge-base content, reviewing solutions, supporting global SLAs, and identifying upsell opportunities. The role requires expertise in Salesforce, DevOps methodologies, SaaS integrations, development tools, version control, and customer support, along with strong communication, analysis, and problem-solving skills.

Lead the technical aspects of Japan-region sales cycles by supporting sales teams, prospects, and customers; delivering demonstrations, workshops, and PoCs; responding to RFPs; and translating customer needs to Product and Engineering. Drive localized technical adoption and customer success while bridging Japanese business practices with global best practices. Build enterprise relationships and support regional business development activities.

Provides advanced technical support for Copado’s Salesforce DevOps platform. Responsibilities include leading case swarming, troubleshooting complex platform issues, reviewing escalations, developing workarounds, advocating for premium customers, mentoring support engineers, and delivering technical enablement. The role requires strong expertise in Salesforce, Copado, SaaS environments, Git, version control, APIs, CLI, SQL, XML, and error-log analysis, plus Copado Admin and Developer certifications.

Manage strategic customer relationships, drive Copado adoption, develop success plans, conduct business reviews, identify risks and upsell opportunities, and provide consultative guidance on Salesforce release management, agile processes, CI/CD, testing, security, compliance, and integrations.

Generate qualified sales opportunities across Australia and the APAC region through outbound prospecting. Responsibilities include cold calling, personalized email and video outreach, social selling, account research, lead qualification, objection handling, and collaboration with Account Executives. The role manages high-volume account activity, prioritizes outreach, communicates Copado’s business value and ROI, and contributes to pipeline growth and quota attainment.

Generate qualified sales opportunities in French-speaking markets through cold calling, personalized email, video messaging, social media, and other outbound tactics. Partner with Account Executives to build pipeline, research target accounts and personas, qualify prospects, communicate Copado’s business value, handle objections, manage high-volume outreach, and achieve sales quotas and KPIs.

Drive Federal-sector growth and customer acquisition by developing go-to-market strategies, prospecting, managing accounts and pipeline, building partner relationships, communicating business metrics, executing regional marketing activities, and meeting sales targets. The role requires selling SaaS to Federal clients, Salesforce ecosystem experience, strategic thinking, relationship development, collaboration, and customer success after the sale.

Lead Copado’s India-based technical Customer Success Engineering team supporting strategic Global Capability Centre customers. Drive product adoption, revenue retention, expansion, customer value, renewals, and risk mitigation. Develop team performance, oversee business reviews using CopadoInsights and DORA metrics, manage senior customer relationships, resolve escalations, and coordinate with Sales, Services, Support, Product, and Engineering. Champion customer feedback while ensuring global compliance and effective collaboration between India execution teams and global headquarters.

Generate qualified sales opportunities in the DACH market through outbound prospecting, including cold calling, personalized email, video messaging, and social selling. Partner with Account Executives to build pipeline, research target accounts and personas, qualify prospects, communicate Copado’s business value, handle objections, and manage high-volume outreach while meeting sales quotas and KPIs.

Supports sales opportunities through tailored software demonstrations, architecture presentations, technical workshops, trials, and proofs of concept. Designs scalable and secure Salesforce solutions, responds to RFPs and security questionnaires, supports partners, and represents Copado at events. Advises customers and account teams on technical solutions, business value, implementation considerations, DevOps, release management, data integration, and privacy requirements.

Provides highly technical customer support for the Copado DevOps platform and Salesforce integrations. Responsibilities include managing case queues, troubleshooting complex issues, answering technical questions, documenting and escalating cases, maintaining knowledge-base content, supporting training, reviewing case accuracy, identifying upsell opportunities, and completing projects. The role requires Salesforce, DevOps, SaaS, Git, API, SQL, and troubleshooting expertise, along with strong communication and customer relationship skills.

Serve as a technical advisor for enterprise sales opportunities across EMEA. Demonstrate Copado’s testing and AgentOps solutions, deliver tailored architecture presentations, lead workshops, proofs of value, and trials, respond to RFx requests, architect customer solutions, enable partners, and collaborate cross-functionally to support customer success, upselling, and sales strategy.

Provide pre-sales technical support across APAC by partnering with Account Executives, designing tailored demonstrations and architectures, leading solution workshops and proofs of value, responding to RFx requests, and architecting customer solutions. The role also enables partners, supports sales strategy, collaborates cross-functionally, attends industry events, and builds relationships with technical stakeholders. Salesforce expertise, enterprise architecture knowledge, presentation skills, and regional travel are required.

Own enterprise customer accounts and provide hands-on technical guidance for Salesforce DevOps teams in India-based GCCs. Develop success plans, optimize release processes, analyze DORA metrics in QBRs, drive platform adoption, mitigate risks, manage escalations, and identify expansion opportunities. Collaborate with Sales, Professional Services, Product, and Engineering to deliver customer outcomes and scalable DevOps solutions.