Teams at Copado

Generates qualified sales opportunities through outbound prospecting, including cold calls, personalized emails, video messaging, and social media. Partners with Account Executives to build pipeline, researches target accounts and customer personas, qualifies prospects, communicates product value and ROI, manages account prioritization, handles objections, and consistently works toward sales quotas and KPIs.

Provides highly technical support for the Copado DevOps platform, resolving complex customer issues, troubleshooting integrations, managing escalations, and maintaining investigation and known-issue lifecycles. Leads case swarming, reviews technical investigations, enables support engineers, documents solutions, contributes to the knowledge base, and manages customer expectations. Requires Salesforce and Copado expertise, knowledge of SaaS and development technologies, Git familiarity, and Copado certifications.

Provide highly technical support for the Copado DevOps platform, managing case queues, troubleshooting customer issues, documenting solutions, escalating complex cases, and creating knowledge-base materials. The role requires Salesforce, DevOps, SaaS, API, CLI, SQL, and version-control expertise, along with strong communication and problem-solving skills. The engineer will support global customers, help deliver technical training, review case accuracy, manage expectations, and identify opportunities to explain or upsell Copado solutions.