Jobs at CookUnity

Supports high-impact business operations and strategy initiatives across the company. Responsibilities include measuring Chef Marketing performance, building reports and dashboards, tracking OKRs, identifying growth opportunities, developing business cases, and collaborating with Growth, Analytics, Product, Brand, and Chef Operations teams. The role also contributes to strategic research, presentations, documentation, and initiative design.

As an Operations Manager II, you will oversee daily operations, manage teams, ensure compliance with KPIs, and drive process improvements for the New York market.

Own supply chain analyses and reporting related to ingredient usage, purchasing, inventory, waste, food costs, and operational performance. Investigate discrepancies, maintain ingredient master data, validate metrics, and turn findings into process improvements. Support ERP, MRP, and WMS implementations through requirements gathering, data validation, testing, and documentation. Create SOPs and training materials while partnering with Supply Chain, Warehouse Operations, Procurement, Culinary, Finance, Data, and Engineering teams.

Own product support incidents from detection through resolution, including impact assessment, stakeholder communication, monitoring alerts, post-mortems, and backlog contributions. Troubleshoot issues escalated by customer support, run intermediate SQL queries, conduct basic API tests with Postman, create KPI and trend reports, support Agile user-story development, and participate in on-call rotations.

Lead the Tech Enablement function supporting B2B operations and Smart Fridges. Manage an engineer, set technical priorities, build internal tools and automations, oversee IoT hardware and embedded Linux software, and scale fleet deployment and reliability. Own integrations, cloud operations, security, incident response, documentation, and operational readiness while collaborating with Product, Engineering, Sales, Healthcare, CX, and external vendors.

The CX Risk Coordinator analyzes customer escalations, incidents, credits, refunds, and VOC data to identify operational pain points and root causes. They lead process-improvement projects from scoping through measurement, maintain dashboards and weekly reporting, coordinate cross-functional stakeholders, and communicate recommendations to leadership. The role requires strong analytical, project coordination, written communication, and process-improvement skills, along with Zendesk experience and availability for EST evening coverage.

Sources and evaluates food ingredients and suppliers, leads RFPs, coordinates ingredient testing and rollouts, maintains secondary sourcing, monitors forecasts and supply risks, and improves procurement workflows. The role partners with Culinary, suppliers, and operational teams to ensure ingredients meet quality, cost, availability, and compliance requirements.

Own product analytics for CookUnity’s marketplace, analyzing discovery, conversion, ordering, retention, customer behavior, and marketplace economics. Design and interpret experiments, define metrics and guardrails, build dashboards, validate instrumentation, and translate ambiguous product questions into actionable recommendations. Partner closely with Product, Design, Engineering, User Research, and business teams to guide decisions and improve customer experience, repeat ordering, and sustainable marketplace performance.

Own lifecycle marketing strategy, retention, subscriber engagement, experimentation, and customer lifetime value growth. Develop segmentation, personalization, and coordinated email, SMS, push, and in-app journeys. Lead roadmap prioritization, performance reviews, testing, and cross-functional alignment with Product, Data, Brand, Portfolio, and Engineering. Guide Braze execution, automation, AI adoption, and scalable CRM delivery while presenting recommendations to senior stakeholders.

Own recruiting operations workflows, including interview scheduling, reference checks, requisition administration, ATS configuration, data quality, reporting, and process improvement. Support Greenhouse and related recruiting tools, document procedures, train stakeholders, and improve automation. Partner with recruiters, hiring managers, and People Operations across regions while safeguarding confidential candidate information. The role requires strong organization, reporting, communication in English and Spanish, and at least four years of recruiting operations or coordination experience.

Coordinates People Operations programs including compliance, HRIS data integrity, onboarding, employee lifecycle changes, benefits, leave administration, recruiting support, events, and employee engagement initiatives. Provides guidance on employment documentation, supports audits and workers’ compensation processes, manages employee inquiries, and improves internal workflows. Requires strong communication, organization, autonomy, and bilingual Spanish-English capability.

Own monthly close activities, including journal entries, accruals, account reconciliations, prepaid expense amortization, lease accounting under ASC 842, and variance analysis. Review contracts and invoices, resolve balance sheet items, support audits and internal controls, collaborate with cross-functional teams, and improve accounting processes through automation. The role requires strong technical accounting judgment, advanced spreadsheet skills, and independent ownership of assigned processes.

Manages supply chain analytics, including food cost metrics, inventory discrepancies, stock levels, ordering, distribution, and price changes. Develops corrective action plans, dashboards, SOPs, and reporting processes while supporting ERP, MRP, and WMS tool deployments. Collaborates across teams to reduce waste, prevent shortages, improve accuracy, and increase operational efficiency.

Coordinates meal deliveries by working across multiple platforms and departments to ensure timely fulfillment. The role requires computer skills, physical ability to lift up to 50 pounds and push or pull up to 200 pounds, prolonged standing, and working in temperature-controlled environments. Previous logistics or project management experience and Spanish fluency are preferred.

Supervise daily logistics handoffs from fulfillment to last-mile delivery, ensuring routes are assigned, loaded, dispatched, and completed on time. Lead shift teams, monitor performance metrics, resolve driver and integration issues, coordinate pickup schedules with 3PL partners, manage route coverage, and complete operational audits and reports. The role requires bilingual English and Spanish communication, warehouse mobility, and the ability to work flexible shifts in cold-storage environments.

Supports lifecycle marketing and retention campaigns across email, SMS, push notifications, and in-app messaging. Responsibilities include building customer segments in Braze, scheduling campaigns, maintaining the CRM calendar and roadmap, supporting performance reporting, writing campaign briefs, coordinating with creative and cross-functional teams, and facilitating approvals. Requires D2C email marketing experience, CRM platform expertise, strong communication skills, and the ability to manage multiple deadlines.

Conduct full-cycle recruiting for Product, Technology, Engineering, Data, and senior leadership roles across the U.S. and Canada. Responsibilities include sourcing active and passive candidates, advising hiring managers, managing candidate experience, leading interview debriefs, supporting employer branding, using recruiting technology, and tracking funnel performance. The role requires strong stakeholder partnership, strategic sourcing expertise, and success in fast-paced, high-growth environments.

Own end-to-end recruiting for senior individual contributor, leadership, and executive roles across Product, Data, and GTM functions in the U.S. and LATAM. Advise hiring managers, define search strategies, build pipelines, manage candidate experiences, lead interviewer calibration and offer negotiations, and use recruiting data to improve outcomes. The role also contributes to employer branding and talent marketing in a fast-paced, hybrid environment.

Build and deploy AI-powered tools and workflows across performance marketing, creative production, CRM, landing pages, growth operations, and product growth. Automate analysis, personalization, content generation, campaign activation, reporting, and conversion optimization. Integrate LLM APIs, marketing platforms, data pipelines, and orchestration tools while mentoring growth teams on AI adoption and partnering cross-functionally to deliver production-grade solutions.

Coordinate high-volume hiring for the Los Angeles market by scheduling interviews, communicating with candidates, supporting hiring events, conducting reference checks, maintaining Greenhouse data, resolving scheduling issues, and improving Talent Acquisition workflows. Partner with recruiters, hiring managers, and operations teams to deliver an organized, timely candidate experience.