Teams at Contour Software

Provides Tier 1 and Tier 2 technical support for Club Caddie software, hardware, peripherals, and client service inquiries. Troubleshoots issues via phone, email, chat, and ticketing systems; documents cases, manages SLAs, escalates complex problems, collaborates with Development and QA, and follows issues through resolution. The role emphasizes hardware configuration and troubleshooting for printers, card readers, payment devices, and Windows equipment, while maintaining strong customer satisfaction.

Supports HR operations by administering employee health and welfare plans, processing enrollments and terminations, reconciling benefits statements, maintaining employee records, conducting background checks, and updating Workday HRIS records. The role also provides employee customer service, assists with recruitment and interviews, prepares personnel files and correspondence, and ensures accurate documentation and compliance with labor laws and plan provisions.

Assists the Corporate GL team with sales tax tasks for North American businesses, including sales tax nexus studies, product taxability analysis, tax filings, rate updates, reconciliations, control reports, and accurate journal entry verification. The role supports compliance with US, Canadian, European, and Australian indirect tax regulations while developing accounting expertise and improving processes.