Teams at Contour Software

Provide Level 1 and Level 2 internal IT support across desktops, servers, Microsoft 365, networking, telephony, cloud services, and business applications. Manage employee onboarding and offboarding, including accounts, licenses, devices, permissions, and asset recovery. Troubleshoot user issues, maintain IT records and documentation, support endpoint management, follow security policies, assist with audits, and identify process or automation improvements.

Administer and improve enterprise IT infrastructure, Microsoft 365, Azure, Windows Server, endpoint management, and security platforms. Manage identities, devices, cloud services, patching, vulnerability remediation, security controls, incident response, and disaster recovery. Provide Level 2 and Level 3 support, documentation, and on-call assistance. Automate infrastructure operations using PowerShell and Microsoft Graph while balancing security, productivity, availability, and user experience.

Provides customer support for enterprise dealership software, resolving usage questions, troubleshooting software and hardware issues, managing support tickets, and maintaining high customer satisfaction. The role includes documenting knowledge-base articles, testing and replicating reported problems, updating internal tools, supporting accounting-related inquiries, and collaborating with team members. Candidates need software service experience, strong troubleshooting and communication skills, organizational ability, and preferably bookkeeping or dealership experience.