Jobs at Conterra Broadband Services

Leads third-shift Network Operations Center activities, supervising engineers and technicians while monitoring network infrastructure, alarms, and customer services. Assigns and tracks incidents, manages escalations, ensures SLA and MTTR adherence, coordinates with engineering, field operations, and vendors, and maintains shift handover documentation. The role supports troubleshooting of telecommunications, routing, switching, voice, and network devices; contributes to root-cause analysis, change management, post-incident reviews, training, and process improvement.

Supports customers throughout hosted voice implementations, including site assessments, solution configuration, equipment activation, phone-number porting, testing, training, and initial support. Coordinates with customers, sales, field technicians, vendors, and service delivery teams to ensure successful onboarding, meet deadlines and SLAs, resolve escalations, and transition customers to ongoing operations. Provides hosted voice subject-matter expertise for strategic or complex accounts and travels extensively within the market.

Leads commercialization and launch programs for strategic sales plays, coordinating Sales, Marketing, Product, Finance, Operations, Analytics, and Enablement teams. Develops plans, timelines, milestones, readiness processes, and performance metrics; manages dependencies, risks, issues, and stakeholder alignment. Supports messaging, training, collateral, communications, adoption, dashboards, and post-launch improvement while providing leadership with launch status and recommendations.

Cultivates B2B relationships with large enterprise accounts, conducts field prospecting, develops sales pipelines, and closes new business. Manages multiple transactions, markets network assets, expands existing accounts, and serves as the primary customer contact. Collaborates with sales engineering and business development teams to deliver appropriate telecom solutions and ensure customer satisfaction across an assigned geographic territory.

Monitors and supports Conterra’s network infrastructure in a network operations center. Troubleshoots data, voice, VoIP, switching, routing, firewall, and transmission issues; manages incidents, escalations, customer communications, documentation, SLA and MTTR adherence, alarms, testing, firmware upgrades, and change-management impact assessments. Collaborates with field operations, NOC technicians, third-party partners, and management, provides on-call support, and assists with training.

Leads B2B demand generation and integrated marketing campaigns across digital, email, content, social, events, webinars, and sales support. Manages external agencies, vendors, budgets, timelines, brand consistency, and cross-functional stakeholder relationships. Partners with Sales and Commercial Operations to drive lead generation, pipeline growth, attribution, and revenue outcomes. Tracks campaign performance, ROI, conversion rates, and pipeline contribution while recommending optimization opportunities.

Owns commercial reporting, executive dashboards, KPI governance, data stewardship, and performance analytics across Sales, Marketing, Operations, Product, and Finance. The role analyzes pipeline, forecasting, conversion, retention, campaign, and revenue data; establishes reporting standards and data quality controls; and translates complex findings into executive recommendations. It is a senior individual contributor position requiring strong Power BI, Salesforce, Excel, commercial analytics, stakeholder management, and executive communication skills.

Cultivate and expand B2B relationships with enterprise accounts across an assigned territory. Prospect daily, develop sales pipelines, assess opportunities, manage multiple transactions, understand local network assets, and serve as the primary customer contact. The role requires developing new business, expanding existing accounts, coordinating with sales engineering and business development teams, resolving customer issues, and frequently traveling throughout the territory.

Provisions, configures, tests, and activates enterprise voice services, including Hosted Voice, SIP trunking, analog services, number portability, and customer-premises equipment. Reviews telecom documentation, supports customer turn-ups, troubleshoots provisioning issues, coordinates escalations with carriers and internal teams, maintains accurate system records, and communicates project status, risks, dependencies, and customer impacts.

Owns and supports general accounting, month-end close, reconciliations, journal entries, income statement analysis, treasury activities, audit support, AP and payment processes, and accounting process improvements. The role partners with accounting leadership, researches complex transactions, maintains recurring schedules, supports financial reporting accuracy, and uses ERP, reporting, automation, and AI-enabled tools.