Jobs at Content Guru

Designs and operates scalable, resilient infrastructure for high-availability cloud contact center services. Responsibilities include infrastructure automation, infrastructure-as-code, monitoring, logging, alerting, security practices, incident playbooks, third-line support, zero-downtime deployments, troubleshooting, research, and proof-of-concept projects. The role collaborates with development and support teams and includes scheduled overnight and weekend rotations.

Supports manual, regression, and automated testing of new and existing software. Responsibilities include creating test plans and cases, identifying and tracking defects, reviewing requirements, maintaining quality metrics, investigating issues, and improving testing processes. The role collaborates with QA, Applications, and Product teams while developing technical skills and progressing toward a Quality Assurance Engineer position.

Lead automated test development, maintain manual and automated test suites, investigate defects, coordinate testing, improve QA processes, and mentor QA Engineers. Collaborate with Applications, Change Engineering, and Product teams to support releases, track testing metrics, and increase software quality and automation coverage.

Lead a small QA engineering team responsible for manual and automated software testing, test planning, regression testing, defect tracking, and release quality. Review requirements, create test cases, develop automation scripts, monitor QA metrics, investigate defects, and drive corrective actions. Coach team members, improve testing processes, maintain QA documentation, and collaborate with developers and product managers to deliver reliable software.

Manage and maintain the development platform supporting product build, testing, and release across globally distributed cloud environments. Responsibilities include CI/CD pipeline management, infrastructure as code, containerization and orchestration, automation, monitoring, observability, security, incident response, troubleshooting, high availability, and disaster recovery. Collaborate with development teams to resolve technical issues and support reliable deployments.

Sell cloud communications and customer experience solutions to global customers. Build account plans, maintain sales pipelines, forecast opportunities, manage customer relationships, promote additional services, and coordinate internal teams for bids and tenders. Attend events and trade shows, develop product and sales expertise, use CRM systems, and meet revenue and margin targets.

Own strategic customer relationships for Content Guru’s cloud CX and contact centre solutions. The role advises customers, delivers workshops and consultancy, improves adoption and satisfaction, resolves escalations, supports retention and upsell, and captures customer insights. It requires strong SaaS, CCaaS, CX transformation, stakeholder management, and cloud implementation experience, with regular customer-site travel, weekly office attendance, and some overseas travel.

Lead FP&A activities across the Group including budgeting, forecasting, management reporting, financial modelling and commercial analysis. Produce executive and board-level reporting, maintain Excel models and Power BI dashboards, drive reporting automation and improvements, partner with commercial teams, and provide leadership and coaching across the FP&A function.

Sell Content Guru's cloud communications and CX solutions to new customers globally. Build and maintain pipelines, achieve revenue targets, manage account plans, coordinate internal teams for delivery, attend events, qualify opportunities, and maintain CRM records.

Lead product ownership as Product Owner in Agile teams: prioritize and refine backlogs, drive roadmap and commercial decisions, coordinate cross-functional stakeholders, ensure delivery, and engage customers through webinars, roadmap sessions and user forums.

Manage and deliver multiple cloud communications projects from initiation to close, ensuring on-time, on-budget delivery, high customer satisfaction, financial control, and continuous process improvement while coordinating virtual teams and supporting presales and billing activities.

The Account Executive will drive sales in the public sector, managing the sales cycle, building relationships, and delivering tailored solutions while meeting revenue targets.

Lead public sector business development across health, central government, local authorities, and related markets in Northern England. Own the full sales cycle, develop strategic account plans, build senior stakeholder relationships, manage RFPs and government framework bids, deliver demonstrations, forecast pipeline activity, and exceed revenue targets. The role requires expertise in public procurement, consultative selling, negotiation, CRM management, and complex SaaS, cloud, or IT services sales.

Manage and deliver multiple cloud communications projects, own client relationships, control project scope/time/cost/quality, support presales and financial forecasting, run risk/change controls, and drive process improvements.

The Quality & Compliance Executive oversees compliance activities, coordinates audits, maintains ISO certifications, and supports continuous improvement initiatives across departments.

The Support Engineer will diagnose and resolve technical issues, manage incidents, and ensure high customer satisfaction through effective communication and support.

Manage and deliver multiple cloud communications projects from initiation to completion, ensuring time, cost and quality targets. Act as single client contact, support presales and financial forecasting, implement project controls, manage virtual teams, and propose process improvements to maintain high customer satisfaction.

The Marketing Executive (Video) is responsible for producing engaging video content, handling filming, editing, and distribution, while collaborating with the marketing team.

Configure and provision omni-channel cloud communication services (telephony and storm®), manage multiple provisioning projects, prepare and run test plans/scripts, track progress, resolve order issues, and liaise with Project Managers and customers using clear, non-technical communication.

Own the full enterprise sales cycle for Content Guru's cloud CX platform: identify and qualify opportunities, build strategic account plans, manage RFPs and proposals, negotiate contracts, demonstrate solutions, forecast pipeline, and achieve revenue targets while traveling to client sites, events, and occasionally the Reston office. Role restricted to US nationals.