Jobs at Content Guru

Manage and deliver multiple cloud communications projects from initiation to close, ensuring on-time, on-budget delivery, high customer satisfaction, financial control, and continuous process improvement while coordinating virtual teams and supporting presales and billing activities.

The Account Executive will drive sales in the public sector, managing the sales cycle, building relationships, and delivering tailored solutions while meeting revenue targets.

Lead public sector business development across health, central government, local authorities, and related markets in Northern England. Own the full sales cycle, develop strategic account plans, build senior stakeholder relationships, manage RFPs and government framework bids, deliver demonstrations, forecast pipeline activity, and exceed revenue targets. The role requires expertise in public procurement, consultative selling, negotiation, CRM management, and complex SaaS, cloud, or IT services sales.

Manage and deliver multiple cloud communications projects, own client relationships, control project scope/time/cost/quality, support presales and financial forecasting, run risk/change controls, and drive process improvements.

The Quality & Compliance Executive oversees compliance activities, coordinates audits, maintains ISO certifications, and supports continuous improvement initiatives across departments.

The Support Engineer will diagnose and resolve technical issues, manage incidents, and ensure high customer satisfaction through effective communication and support.

Manage and deliver multiple cloud communications projects from initiation to completion, ensuring time, cost and quality targets. Act as single client contact, support presales and financial forecasting, implement project controls, manage virtual teams, and propose process improvements to maintain high customer satisfaction.

The Marketing Executive (Video) is responsible for producing engaging video content, handling filming, editing, and distribution, while collaborating with the marketing team.

Configure and provision omni-channel cloud communication services (telephony and storm®), manage multiple provisioning projects, prepare and run test plans/scripts, track progress, resolve order issues, and liaise with Project Managers and customers using clear, non-technical communication.

Own the full enterprise sales cycle for Content Guru's cloud CX platform: identify and qualify opportunities, build strategic account plans, manage RFPs and proposals, negotiate contracts, demonstrate solutions, forecast pipeline, and achieve revenue targets while traveling to client sites, events, and occasionally the Reston office. Role restricted to US nationals.

Develop, test, deploy and maintain applications and services across the full software development lifecycle. Write clean code (C#, TypeScript/JavaScript), contribute to design, perform testing and code reviews, support releases, troubleshoot issues, and collaborate within an agile team to meet customer requirements and improve platform capability.

Lead and line-manage a software engineering team to deliver high-quality, customer-focused cloud services. Oversee planning, agile ceremonies, technical quality, architecture, CI/CD, deployments, and team development. Contribute to coding, design, and cross-team improvement initiatives while supporting recruitment and stakeholder reporting.

Develop, test, deploy, and maintain applications and services for a global cloud CX platform. Participate in design, code reviews, CI pipelines, and team ceremonies. Diagnose and fix issues, improve performance, and maintain documentation while following development best practices.

Provide 1st/2nd-line infrastructure support for a global cloud CX platform: monitor NOC/SOC alerts, own incidents and service requests, troubleshoot and resolve issues, support deployments and change processes, assist with security/compliance tasks, and communicate with customers and engineering teams. Role includes shift work and occasional travel.

Lead a team of software engineers, oversee software delivery, ensure high technical quality, and support team development in a collaborative environment.

Manage, oversee and deliver multiple client projects for cloud contact centre solutions. Own project initiation, planning, delivery, testing, financial control and documentation. Act as single client contact, coordinate virtual teams, support presales, manage costs and billing, run risk/change controls, and drive post-project improvements to ensure timely, on-budget, high-quality delivery and customer satisfaction.

Manage multiple client projects from initiation to delivery, ensuring time, cost and quality targets. Maintain project documentation, test plans, financial controls, customer communications, and process improvements while working with sales and virtual teams.

The Support Engineer will manage customer incidents, deliver solutions, and maintain communication to ensure effective service and customer relationships.

Work with sales and technical stakeholders to design, propose and deliver bespoke CCaaS/SaaS solutions. Liaise with product, provisioning and support teams, create technical designs and costings, maintain sector knowledge, and build strong customer relationships to ensure successful implementation and ongoing support.

Senior BDM responsible for identifying, qualifying, and closing complex, high-value SaaS and CX/CCaaS deals. Manage account planning, pipeline, forecasting, bids/tenders, stakeholder relationships, proposals, and CRM. Lead cross-functional bid teams, mentor junior sales colleagues, and travel to customer sites to deliver solutions and ensure customer satisfaction.