Jobs at Constructor

Provides technical onboarding and integration support to ecommerce customers using Constructor’s APIs and platform. Responsibilities include guiding API and library usage, troubleshooting integration issues, configuring product catalogs and search indexes, explaining technical concepts, documenting solutions, and improving onboarding processes. The role requires customer or technical support experience, REST and API knowledge, strong communication, problem-solving, and attention to detail. Familiarity with JSON, CSV, Postman, HTTP, JavaScript, debugging tools, and search concepts is preferred.

Own the strategy and roadmap for Constructor’s search quality and Product Discovery Engine. Drive measurable improvements in relevance, conversion, revenue per visit, and GMV across retail verticals. Partner with ML, data science, and engineering teams to productionize state-of-the-art retrieval, ranking, query understanding, personalization, and LLM capabilities. Establish evaluation frameworks, investigate quality issues, align multiple teams, and expand into chapter-wide product leadership.

Design the demo and onboarding experiences for Constructor's e-commerce product discovery platform. Own visual strategy, map interactions for AI/LLM features, produce high-fidelity mockups and assets, and ensure designs scale within the company design system to help customers go live faster.

Lead multiple customer implementations from kickoff through integration, testing, and activation. Own timelines, outcomes, dependencies, risks, stakeholder communication, and handoffs across internal teams, customers, and partners. Serve as the primary customer contact, coordinate contributors through influence, maintain implementation reporting, and develop scalable processes, templates, and automation-first practices. The role requires managing concurrent technical implementations in a remote SaaS environment.

Leads customer implementations from kickoff through integration, testing, and activation. Coordinates internal technical teams, customers, and partners against shared plans; manages milestones, dependencies, risks, scope, communications, and handoffs. Maintains implementation reporting, ensures predictable go-live outcomes, and develops scalable processes, templates, standards, and automation-first operating practices across the implementation portfolio.

Own Google and paid media campaigns across Search, YouTube, Display, DOOH, and LLMs. Translate Sales and Demand Gen goals into audience, creative, and campaign strategies; build and QA campaigns; manage targeting, conversion tracking, budgets, pacing, testing, and optimization. Analyze search queries and cross-channel performance, deliver recurring reports, lead optimization meetings, and partner with Sales, Creative, Product Marketing, Customer Marketing, and EMEA teams.

Own end-to-end paid media programs across LinkedIn, Meta, content syndication, CTV, and audio channels. Plan full-funnel and account-based campaigns, develop creative briefs, build and QA campaigns, manage audiences, budgets, pacing, conversion tracking, testing, and optimization. Partner with Sales, Demand Generation, Creative, Product Marketing, and regional teams. Deliver recurring performance reports and recommendations while improving lead quality, pipeline, conversion, and ROI.

Lead and develop Customer Success Managers across Southern Europe, especially France and Spain. Ensure enterprise customers successfully launch and derive measurable value from the product, build executive and technical stakeholder relationships, translate product capabilities and performance data into business outcomes, establish scalable customer success processes, and handle complex escalations.

Provides first-level technical support to e-commerce customers integrating websites and mobile applications with Constructor’s platform. Responsibilities include onboarding customers, explaining APIs and libraries, troubleshooting integration issues, configuring product catalogs and search indexes, communicating with technical teams, documenting solutions, and improving onboarding processes.

Provides first-level technical support to e-commerce customers integrating websites and mobile applications with Constructor’s platform. Responsibilities include onboarding, API and library guidance, troubleshooting, catalog and index configuration, customer communication, documentation, and process improvement. The role requires REST and API knowledge, strong communication, problem-solving, and customer support experience, with preferred familiarity in JSON, CSV, Postman, HTTP, JavaScript, search concepts, and integration patterns.

Provides technical onboarding and first-level support to ecommerce customers integrating websites and mobile applications with Constructor’s platform. Responsibilities include API and library guidance, troubleshooting, catalog and index configuration, customer communication, documentation, and process improvement. The role requires knowledge of REST APIs, integration practices, structured data, debugging tools, HTTP, and basic JavaScript integration patterns. This is a fully remote position supporting customers during specified UTC hours.

Provides first-level technical support to ecommerce customers integrating websites and mobile apps with an AI ecommerce search platform. Responsibilities include onboarding, API and library guidance, troubleshooting, catalog and index configuration, customer communication, documentation, and process improvement. Requires knowledge of REST APIs, integration practices, structured data, debugging tools, HTTP, and JavaScript integration patterns.

Own the architecture, performance, reliability, and technical direction of high-traffic backend services and public APIs supporting search, browse, autocomplete, and recommendations. Lead distributed-systems design, mentor engineers, drive cross-team projects, participate in on-call and incident response, and balance scalability, latency, cost, and API compatibility.

Own full-cycle recruiting for technical engineering, product, data/ML, and design roles across global regions. Source and assess candidates, partner with hiring managers, manage interview logistics, provide pipeline updates, build talent pipelines, improve recruiting processes and reporting, and represent the company throughout the candidate experience. The role is fully remote with preferred overlap across US and EMEA time zones.

Develop and expand Constructor’s partner ecosystem across the UK and DACH by building relationships with systems integrators, agencies, ISVs, and technology partners. The role owns partner onboarding, activation, go-to-market strategies, executive engagement, and collaboration with sales leadership to drive partner-sourced revenue and successful ecommerce client deployments.

Manage a portfolio of enterprise ecommerce clients from onboarding through renewal and expansion. Build executive relationships, understand customer goals, demonstrate product and economic value, identify and mitigate account risks, lead renewals and upsells, and educate clients on new use cases and integrations. Collaborate cross-functionally with Sales, Customer Success, Solutions, Data Science, Product, and Engineering teams while maintaining accurate customer health, renewal, and expansion records.

Own enterprise customer relationships from kickoff through adoption and ongoing value realization. Lead success plans, QBRs, executive conversations, escalations, stakeholder alignment, training, and strategic recommendations. Translate technical capabilities and performance data into business outcomes such as revenue, conversion, and customer experience. Partner with Account Management to support retention and expansion while improving scalable onboarding and support processes.

Own enterprise customer success from kickoff through adoption and ongoing value realization. Build relationships with technical and executive stakeholders, align success plans, lead QBRs and EBRs, communicate measurable business impact, manage escalations, provide strategic ecommerce recommendations, and partner with Account Management on retention and expansion. Maintain customer documentation and improve onboarding and support processes.

Own enterprise customer relationships from kickoff through adoption and value realization. Lead success planning, QBRs and EBRs, executive stakeholder engagement, escalations, technical-to-business value translation, and proactive ecommerce recommendations. Partner with Account Management on retention and expansion, document customer needs, and improve scalable onboarding and support processes. Fluency in French and experience managing enterprise customers are required.

Lead product strategy for Query and Machine Learning & Recall teams to improve candidate retrieval and query understanding. Define roadmap, productionize SOTA models (vector search, embeddings, LLM-assisted parsing), build evaluation frameworks linking retrieval accuracy to revenue, optimize inference latency and costs, and drive measurable lifts in conversion and revenue.