Teams at Constant Contact

Lead retention and customer-value initiatives as the strategic owner of a critical product area. Define measurable outcomes using retention, engagement, NPS, and revenue metrics; prioritize experiments; and integrate AI and LLM capabilities into the product experience and development process. Partner with engineering, design, marketing, and customer success to deliver customer-focused solutions, communicate strategy to executives, and mentor product managers and cross-functional partners.

Prospect into target accounts, respond to inbound leads, qualify opportunities, conduct high-volume outreach, overcome objections, and schedule meetings for Account Executives. Maintain accurate CRM records, use sales engagement platforms, meet lead and activity SLAs, collaborate with marketing and customer success, and identify improvements through performance reviews.

Leads design strategy and execution for complex, high-impact product initiatives and an entire product pillar. Owns ambiguous end-to-end design problems, influences Product, Engineering, Data Science, and executives, and advances the company design system. Partners with research and data teams to create measurable, accessible solutions. May manage and mentor senior designers, requiring hiring, coaching, and project oversight responsibilities.