Jobs at Constance Hospitality Management

Maintain cleanliness and sanitation of kitchen and assigned areas, operate dishwashing and pot wash, manage equipment and supplies, dispose of waste, report breakages and faults, follow safety and emergency procedures, support energy-efficiency and environmental standards, and adhere to hotel appearance and conduct codes.

Produce and edit training videos and design engaging learning materials (presentations, infographics, manuals). Upload modules to the LMS, create product knowledge resources, assist QA audits, proofread digital/printed collateral, support management projects, and contribute ideas to improve employee learning and quality awareness across the resort.

The Quality Manager will establish quality management systems, conduct audits, analyze data, train staff, and ensure compliance with international standards to enhance guest satisfaction.

Design personalized stays and manage reservations for direct, web, and OTA guests. Use Opera Cloud, SynXis, OTA extranets and MIPS to process bookings, handle inquiries, upsell room categories, follow company policies and LRA standards, collaborate with departments, resolve reservation issues, and support departmental goals.

Handle reservations from contracted and non-contracted travel agents and tour operators using Opera Cloud. Provide timely, professional customer service, verify arrival documents and rooming lists, collaborate with hotels and internal teams, upsell room categories and services, follow reservation policies, and escalate complex issues to management.

Take room service orders using standards, know menu and promotions, ensure cleanliness and presentation, set up VIP bars, process guest checks, keep sales records, and follow hotel safety, hygiene and service policies.

The Entertainer will manage recreational activities, maintain facilities, support events, and provide musical performances, ensuring guest satisfaction and safety.

Support the Quality Assurance Manager to implement and maintain the resort QMS, conduct internal audits, monitor guest satisfaction via ReviewPro and messaging, analyze quality data, assist training delivery, drive continuous improvement, maintain SOP documentation, and liaise with departments to resolve quality issues and enhance guest experience.

As a Front Office Executive, you will welcome guests, manage check-ins and check-outs, handle inquiries, coordinate with departments, and uphold professional standards while promoting hotel services.

The Stewarding position involves maintaining kitchen cleanliness and hygiene, supporting kitchen operations, managing waste, fostering teamwork, and overseeing equipment management.

Assist in food preparation, follow recipes, maintain hygiene standards, support senior chefs, and ensure quality presentation of dishes.

The Stewarding Supervisor is responsible for managing the Stewarding operation, conducting briefings, scheduling staff, maintaining hygiene standards, and ensuring proper equipment storage and staff discipline.

Supervise engineering operations at the resort, ensuring maintenance and safety protocol implementation, staff management, and compliance with standards.

Oversee and implement hygiene and sanitation programmes across the resort; conduct inspections and audits; train and manage hygiene staff; control cleaning supplies; liaise with health authorities and contractors; investigate incidents, maintain records and report hygiene KPIs to senior management.

Support daily management of multiple F&B outlets, supervise and train staff, control inventory and costs, maintain POS and billing accuracy, ensure food safety compliance, liaise with kitchen and front-of-house, assist with menu planning and events, and uphold high luxury service standards.

The Spa Manager oversees daily operations of the Spa Department, ensuring high standards of service, cleanliness, and staff management while contributing to overall guest satisfaction and profitability.

Lead and supervise Front Office staff to ensure high standards of guest service, maintain operations and reports, manage staffing and training, handle complaints and cashiering, coordinate with Housekeeping and other departments, support sales activities, and ensure adherence to hotel procedures and financial controls.

Oversees daily front office operations, staff supervision, training and appraisals, guest relations and complaint resolution, cashiering spot checks, room inventory coordination with housekeeping, reporting to the Rooms Division Manager, and promoting hotel services to maximize occupancy and revenue.