Teams at ConnectWise

Leads partner success for ConnectWise customers by increasing platform adoption, business value, retention, satisfaction, and expansion. Manages strategic partner relationships, resolves escalations, develops success metrics, creates scalable playbooks, and improves cross-functional processes. The role requires strong SaaS, IT service provider, business, and technical knowledge, independent project management, and 25–35% travel to partner locations and events.

Drives indirect revenue growth and strategic partner performance through business planning, relationship management, partner enablement, and sales execution. Manages national, distribution, technology, and strategic accounts; develops growth strategies, sets revenue and adoption targets, coordinates cross-functional initiatives, promotes company products and programs, and serves as a subject matter expert and escalation point for complex partner issues. The role requires 20–30% travel and may be onsite, hybrid, or remote depending on location.

Manages strategic partner relationships, drives platform adoption and ROI, monitors health and usage data, identifies risks and growth opportunities, and supports renewals. Leads quarterly business reviews, facilitates executive meetings, develops mitigation strategies, and coordinates escalations with cross-functional teams to help partners achieve business goals through the ConnectWise platform.