Teams at Concora Credit

Lead design, delivery, and evaluation of training programs for call center employees and managers across domestic and international sites. Conduct needs assessments, develop curriculum, manage training calendar, provide continuing education and refresher programs, and coordinate training initiatives. Travel up to 20%.

Process customer payments, research and resolve unidentified payments and overpayments, prepare refunds, perform payment investigations, and reconcile daily posting totals while maintaining accurate records and strong customer service.

Manage and oversee the IT Help Desk team, supervise four desktop/helpdesk staff, handle procurement and deployment, vendor management, inventory, troubleshooting of hardware/software/connectivity, set up new employee workstations, and provide executive remote employee support.