Jobs at ComPsych

Manages operational relationships with HR partners regarding leave and accommodation programs. Leads client meetings, resolves claims and accommodation escalations, monitors SLAs and KPIs, interprets reporting data, ensures FMLA, ADA, state-law, contractual, and regulatory compliance, mentors team members, and identifies process improvements using analytics, automation, and AI capabilities.

Manage and grow assigned client accounts for absence management services. Serve as a trusted advisor and liaison between customers and internal teams, support implementation and post-implementation activities, resolve client concerns, explain procedures and services, and identify opportunities to expand business. The role requires customer relationship management, knowledge of absence management, and collaboration with account managers and business leaders.

Own product marketing enablement and Voice of Customer programs. Create battlecards, positioning materials, talk tracks, training decks, and certifications for Sales and Customer Success. Manage customer feedback platforms, analyze survey and win/loss data, report actionable insights to leadership, and update enablement content based on market feedback. Partner cross-functionally with Product, Marketing Analytics, Sales, and Customer Success to support go-to-market initiatives and measure enablement effectiveness.

Manage a portfolio of customers receiving employee assistance, behavioral health, wellness, and work-life services. Responsibilities include maintaining customer satisfaction and profitability, understanding client needs, retaining and growing accounts, identifying upsell opportunities, coordinating program delivery, managing communications and training, resolving issues, and reporting utilization. The role requires collaboration with internal teams, strong relationship management, organization, communication, and up to 25% travel.

Manage a portfolio of absence-management customers, driving satisfaction, retention, account growth, and upsell opportunities. Build client relationships, understand benefits and human capital needs, resolve concerns, support implementations, develop communication strategies, train internal and customer teams, and prepare utilization analyses and trend reports. Collaborate with internal leaders to ensure high-quality service delivery and recommend improvements.

Lead software quality engineering across teams by building shared automation frameworks, testing standards, and quality strategies. Define reliable parallel testing, synthetic-data controls, PHI safeguards, gating, failure classification, and exploratory testing practices. Set testability and non-functional quality requirements, improve feedback signal and flake management, and guide AI-assisted testing with human oversight. Influence engineering direction, mentor teams, and assess residual risk across complex distributed systems.

Own the strategy, roadmap, lifecycle, and execution of ComPsych’s API and integration products. Define API standards, security models, developer experience, and integration priorities across HRIS, payroll, benefits, leave, identity, and partner ecosystems. Manage vendors, backlogs, requirements, metrics, and cross-functional delivery while partnering with Engineering, Security, Architecture, customers, and implementation teams. Drive scalable, secure integrations, adoption, reliability, and business outcomes through experimentation, documentation, and AI-enabled process improvements.

Design and build reusable backend platform services, libraries, frameworks, integrations, and AWS infrastructure abstractions. Establish reliability, security, observability, testing, compatibility, and deployment standards for consuming teams. Direct AI-agent implementation through specifications and contracts, review generated and human code, manage incidents, and drive production adoption of shared platform capabilities.

Manages the accounts payable department, leads and develops the AP team, oversees invoice processing and payment cycles, maintains vendor relationships and compliance, monitors ledger balances and budgets, manages unclaimed funds, supports monthly close and reconciliations, and improves AP systems and procedures. The role requires strong AP process knowledge, supervisory experience, NetSuite and workflow automation experience, GAAP knowledge, and proficiency in Word and Excel.

Own the team’s quality strategy, automation architecture, test frameworks, synthetic-data safeguards, CI feedback, and non-functional testing. Design reliable testing for concurrency, asynchronous workflows, and distributed services; diagnose failures across product, automation, data, and environments; and establish AI-assisted quality practices with human oversight. Define risk-based verification, exploratory testing, PHI protections, testability requirements, and residual-risk communication while partnering with Engineering, Product, and Platform.

Own mobile product areas across architecture, implementation, testing, releases, and production operations. Set technical direction for shared mobile architecture supporting multiple branded apps, diagnose device and platform issues, and establish testing, security, privacy, accessibility, performance, and reliability practices. Partner with Product, Design, and QA, lead incident response, manage release and rollback readiness, and mentor engineers while using AI-assisted development responsibly.

Own the strategy, roadmap, governance, and external productization of ComPsych’s Databricks-based data platform and API layer. Define data products, schemas, quality standards, documentation, access tiers, SLAs, and developer experiences. Partner with Data Engineering, Architecture, Sales, Legal, and Security to manage sensitive behavioral health and absence data, external data-sharing agreements, and commercial opportunities. Guide API versioning, onboarding, support, and data governance while balancing technical, compliance, and customer needs.

Manages workforce forecasting, scheduling, staffing strategy, real-time adherence, service levels, and payroll operations for a global 24/7 multichannel contact center. Configures Genesys Cloud WFM/WEM, queue design, routing, and Architect flows; analyzes workforce metrics; partners with IT, HR, payroll, and operations; and leads administrative staff. The role supports a remote clinical workforce across regions and channels while improving capacity planning and operational performance.

Designs and directs development of scalable software systems using AI-assisted engineering practices. Owns architecture, APIs, data models, testing strategy, security, reliability, observability, deployment, and production operations. Decomposes work for AI agents, validates generated code and tests, leads incident response, and coaches engineers on effective AI-enabled development. Requires full-stack experience, modern server-side development, event-driven systems, cloud infrastructure, regulated-data security, and production use of agentic AI.

Lead a multi-team engineering organization responsible for delivery, technical quality, production reliability, security, privacy, and AI-native development practices. Build scalable teams and managers, establish cross-team delivery systems, partner with Product and Design, oversee observability and incident response, use engineering metrics to guide improvements, and shape hiring, leveling, and talent development.

Own frontend domains end to end, including architecture, implementation, testing, production quality, performance, accessibility, and security. Set technical direction, design reusable component systems, establish testing strategies, diagnose complex browser and production issues, and partner with Product, Design, QA, and engineering teams. Mentor engineers, review consequential changes, and use AI-first development practices while maintaining accountability for shipped software.

Leads frontend architecture strategy across products, directs design-system platform development, establishes quality, security, accessibility, performance, and testing standards, and creates tooling and guardrails for engineering teams. Sets AI-native frontend practices, improves production health, aligns Engineering, Product, Design, and QA, and develops senior engineers into broader technical ownership. The role remains hands-on for high-risk technical work while emphasizing organizational-scale technical direction.

Own product strategy, roadmap, discovery, requirements, prioritization, delivery, validation, and success metrics. Use Claude and ChatGPT throughout the product lifecycle to accelerate research, requirements, prototyping, and analysis while applying sound judgment. Partner with Engineering, Design, Operations, Customer Success, Sales, and customers; lead AI adoption; and ensure accuracy, bias, and privacy safeguards for sensitive data.

Designs and owns CI/CD, cloud infrastructure, deployment automation, security gates, and observability across multiple application teams. Establishes shared DevSecOps standards, validates AI-generated pipelines and infrastructure, supports production operations and on-call response, and guides teams on secure, reliable software delivery. The role requires production experience with AWS or Azure, Kubernetes, containers, serverless, infrastructure as code, modern programming languages, security automation, compliance, and application monitoring.

Own full-stack features end to end, including system design, implementation direction, testing, deployment, production operations, and incident response. Use agentic AI to generate code, tests, and reviews while validating quality and security. Build production APIs, data models, authentication, schemas, migrations, and scalable SQL. Collaborate with Product, Design, and DevOps, and apply secure coding practices. Bonus experience includes RAG, LLM evaluation and observability, or TypeScript frontend development.