Teams at ComPsych

Manages operational relationships with HR partners regarding leave and accommodation programs. Leads client meetings, resolves claims and accommodation escalations, monitors SLAs and KPIs, interprets reporting data, ensures FMLA, ADA, state-law, contractual, and regulatory compliance, mentors team members, and identifies process improvements using analytics, automation, and AI capabilities.

Manage and grow assigned client accounts for absence management services. Serve as a trusted advisor and liaison between customers and internal teams, support implementation and post-implementation activities, resolve client concerns, explain procedures and services, and identify opportunities to expand business. The role requires customer relationship management, knowledge of absence management, and collaboration with account managers and business leaders.

Own product marketing enablement and Voice of Customer programs. Create battlecards, positioning materials, talk tracks, training decks, and certifications for Sales and Customer Success. Manage customer feedback platforms, analyze survey and win/loss data, report actionable insights to leadership, and update enablement content based on market feedback. Partner cross-functionally with Product, Marketing Analytics, Sales, and Customer Success to support go-to-market initiatives and measure enablement effectiveness.