Teams at Commvault Systems, Inc.

Calculates and validates sales commissions, analyzes commission and sales data, prepares reports and dashboards, resolves discrepancies with cross-functional teams, and supports process automation and improvement. The role requires accurate deadline management, stakeholder communication, and independent ownership of commission processes.

Designs and maintains automation for provisioning, deployment, configuration, patching, testing, and troubleshooting of distributed Hyperscale environments. Develops Python, Shell, and Ansible frameworks; manages infrastructure across bare-metal, virtualized, containerized, cloud, and on-premises platforms; and supports VMware, Hyper-V, Kubernetes, OpenShift, and PXE deployments. The role also performs root-cause analysis, validates software across platforms, improves engineering productivity, and resolves complex product and customer issues.

Manage and coach a team of 8-12 technical support engineers to drive operational excellence, KPI performance (CSAT, SLAs, TTR), and escalate/coordinate critical customer incident resolution across Commvault, engineering, sales, and global teams. Recruit, mentor, implement continuous improvement, reduce backlog, contribute to knowledgebase, and ensure 24/7 support coverage while applying virtualization and cloud technical context.