Teams at Commonwealth Bank

Lead design and delivery of an agentic Dynamics 365 contact centre using Copilot Studio and Azure AI. Build and optimise D365 Customer Service case management, integrate with ServiceNow, telephony and enterprise systems, and own solutions from discovery through go-live while ensuring responsible AI, security, and data governance in a regulated banking environment.

Lead credit risk stress testing for non-retail portfolios, including APRA and Group ICAAP programs, industry and portfolio tests, sensitivity analysis, and regulatory reporting. Maintain and enhance quantitative models, translate complex analysis into decisions, engage senior stakeholders, and use dashboards, automation, and AI-enabled tools to improve workflows. Mentor junior analysts and contribute to risk projects, IFRS 9 provisioning, model validation, and process improvements.

Lead and modernize Finance & Risk technology platforms, ensuring resilience, secure engineering practices, and compliance with regulatory standards. Drive strategic architecture and improvements in system reliability and data integrity.