Lead cross-functional initiatives to implement and adopt internal systems and process improvements using Lean and Agile principles. Manage pilots, vendor evaluations, and iterative delivery cycles to optimize Global Support performance, drive adoption, and embed continuous improvement.

Provide Level 1 technical support for hardware, software, SaaS, and mobile products. Progress through product training, manage and resolve customer cases, follow escalation processes, meet SLAs, and maintain customer-facing knowledge base articles while learning from senior team members.

Implement and configure Command Alkon dispatch solutions, set up SQL Server environments, deliver product training, translate customer requirements into software functionality, collaborate with internal teams, and drive customer success through process improvements and additional product opportunities.

Lead and deliver customer implementations by managing scope, schedule, resources, and communication; collaborate with sales and cross-functional teams to identify process improvements and product opportunities; design and maintain continuous improvement; ensure profitable, billed projects and customer satisfaction.

The Technical Product Owner manages backlog scope for an Agile Scrum team, using AI tools for clarity and collaboration while ensuring delivery of high-quality products through stakeholder partnership and strong communication.

The Accounts Receivable Specialist manages customer accounts, handles collections, reconciles payments, and collaborates with internal teams to resolve disputes and enhance processes.

The Senior Machine Learning Engineer designs and develops ML models to optimize industrial processes, collaborates with engineering teams, and ensures production readiness of solutions.

The Technical Support Specialist 1 role involves providing Level 1 technical support, learning product functionality, and improving customer service skills. Responsibilities include resolving customer issues, updating knowledge base articles, and working alongside senior staff.

The Technical Support Specialist 1 provides entry-level support for hardware, software, SaaS, and mobile solutions, focusing on customer service and issue resolution under supervision.

The eLearning Specialist designs, develops, and maintains eLearning modules for telematics, ensuring alignment with instructional design principles and organizational goals while collaborating with SMEs and analyzing learner engagement.

Provide Level 1 support for hardware, software, and mobile solutions while ensuring customer satisfaction and improving the support experience.

The eLearning Specialist designs, develops, and maintains digital learning experiences; collaborates with SMEs, analyzes learner engagement, and applies instructional design principles.

The Lead Solution Consultant manages the Solution Consultant team, focusing on effective delivery, resource utilization, and implementation in cloud environments.

As an entry-level Technical Support Specialist, you'll provide Level 1 support under supervision, focus on customer issue resolution, and enhance customer service skills while progressing through training.