Teams at Command Alkon

Provide Level 1 technical support for hardware, software, SaaS, and mobile solutions while progressing through a product training curriculum. Own customer issues through resolution with senior guidance, meet support SLAs, update customer-facing knowledge base articles, and deliver empathetic, timely communication to customers in construction materials environments.

Lead and develop a team of project managers and coordinators to ensure consistent project execution. Streamline PMO processes, maintain project plans, financials, and portfolio reporting, and drive on-time, on-budget delivery while improving governance, visibility, and customer experience.

The Account Executive manages the sales process for small accounts, focusing on prospecting, onboarding, renewals, and relationship building to grow strategic customers.