Colonial First State Benefits Overview

Develop and operationalize scalable Dynamics 365 and Power Platform solutions supporting customer engagement, adviser effectiveness, segmentation, personalization, and predictive intelligence. Build Dataverse, integration, automation, and secure application capabilities while delivering predictive models for propensity, churn, recommendations, and next-best actions. Collaborate across technology and business teams on solution design, governance, ALM, CI/CD, and continuous improvement.

Develop and enhance Microsoft Dynamics 365 CRM and Power Platform solutions across customer service, sales, journeys, and data. Design Dataverse models, integrations, security, workflows, and model-driven applications. Support data migration, quality remediation, ALM, CI/CD, deployments, documentation, troubleshooting, and production support while collaborating with architects, consultants, testers, and business stakeholders.

Leads product and delivery outcomes for the FirstChoice Modern program, focusing on Open API delivery, partner onboarding, supplier governance, and scalable service processes. Coordinates priorities, milestones, risks, and dependencies across product, technology, operations, and external partners. Shapes API requirements, onboarding models, governance structures, operating processes, and executive communications while supporting operational readiness, training, and early partner integrations.