You will join the User Experience Design team, reporting directly to the UX Manager. Working alongside peers across Product Management, Technology, Design and Data, you will help shape our Direct Customer Digital Channels and support the broader CFS business, its customers and stakeholders as we transform and grow our digital experiences.
Your ResponsibilitiesCreate polished, accessible and consistent digital experiences by applying strong UI design principles across CFS digital touchpoints.
Contribute to the ongoing development of the CFS design system, identifying opportunities to improve components, consistency and design efficiency.
Use data, research and customer feedback to inform design decisions and continuously improve digital experiences.
Develop information architecture, user flows, detailed wireframes and interactive prototypes that communicate clear and seamless customer journeys.
Plan and conduct usability testing, interpret findings and translate insights into practical design improvements.
Iterate designs based on stakeholder feedback, research findings and usability testing outcomes.
Collaborate with product managers, developers, designers and other stakeholders to support the effective delivery of design solutions.
Use AI tools to support design workflows, research synthesis, prototyping and handover while exploring emerging capabilities and sharing learnings with the team.
Communicate design decisions, rationale and customer value clearly to stakeholders.
Share knowledge and constructive feedback with other designers and contribute to improving design practices and processes across CFS.
At least three years of experience in digital product design, ideally across mobile applications, public websites and authenticated customer experiences, as demonstrated through a strong portfolio.
Strong knowledge of UI design principles, including colour, typography, layout, hierarchy, spacing, accessibility, responsive design and imagery.
Proficiency in Figma and experience working with design systems using modern tools and techniques.
Strong working knowledge of user-centred design principles and the ability to apply them throughout the design process.
Ability to translate complex problems into clear, simple and effective digital solutions.
Experience using AI tools to support design workflows, research synthesis and prototyping, with a curiosity for exploring new capabilities.
Strong communication, presentation and collaboration skills, with the ability to clearly explain design decisions and rationale.
A customer-first mindset, strong attention to detail and ownership of the quality of your work.
Resourcefulness and confidence working independently, using critical thinking to navigate ambiguity and solve design problems.
A degree in Product Design, UX/UI Design, Human-Computer Interaction or a related field, or demonstrable equivalent experience.
Experience within financial services, ideally wealth management and/or superannuation, including adviser-focused experiences and interfaces.
Experience creating animations, micro-interactions and dynamic visual effects to enhance digital experiences.
Experience working with agile development processes.
Skills Required
- At least three years of experience in digital product design
- Strong portfolio demonstrating digital product design experience
- Strong knowledge of UI design principles, accessibility, and responsive design
- Proficiency in Figma
- Experience working with design systems
- Strong knowledge of user-centred design principles
- Experience using AI tools for design workflows, research synthesis, and prototyping
- Strong communication, presentation, and collaboration skills
- Degree in Product Design, UX/UI Design, Human-Computer Interaction, or related field, or equivalent experience
- Experience in financial services, wealth management, or superannuation
- Experience creating animations, micro-interactions, and dynamic visual effects
- Experience with agile development processes
What We Do
We’ve helped over 3 million Australians and counting. We provide superannuation, investment and retirement products to members as well as to corporate and superannuation fund investors. Our wide range and investment management expertise spans Australian and global shares, property, fixed interest, credit, hedge funds, infrastructure and private equity. The privacy of your personal information is important to us. We will handle all personal information collected in accordance with applicable privacy laws and our privacy policy and collection statement which can be accessed here www.cfs.com.au/privacy. If you have any questions in relation to our privacy practices or would like to request a copy of our privacy policy please contact us on 13 13 36. Avanteos Investments Limited ABN 20 096 259 979, AFSL 245531 (AIL) is the trustee and issuer of super and pension products. Colonial First State Investments Limited ABN 98 002 348 352, AFSL 232468 (CFSIL) is the issuer and Investor Directed Portfolio Services (IDPS) operator and administrator of investment products. Information on this social media may include general advice but does not consider your individual objectives, financial situation, needs or tax circumstances. You can find the target market determinations (TMD) for our financial products at www.cfs.com.au/tmd, which include a description of who a financial product might suit. You should read the relevant Product Disclosure Statement (PDS), Investor Directed Portfolio Service Guide (IDPS Guide) and Financial Services Guide (FSG) carefully, assess whether the information is appropriate for you, and consider talking to a financial adviser before making an investment decision. You can get the FirstChoice PDSs and the FSG from www.cfs.com.au or by calling 13 13 36 and FirstWrap PDSs, FSGs and IDPS Guides from www.firstwrap.com.au or your adviser.
