Jobs at Collaboration.Ai

Provides first-level email support for software users, triages and tracks issues in HubSpot, escalates engineering issues through Jira, and maintains Confluence documentation. Builds help center articles, FAQs, and self-service guides while collaborating with product, engineering, and customer success teams. Helps establish the company’s support function and processes, with careful handling of customer data and access in a government-focused environment.

Design, build, and operate production agentic workflows, LLM eval/observability, and robust data ingestion pipelines. Own hybrid retrieval (vector, keyword, metadata), improve reranking and compression, and ship production-grade agent and MCP tooling while collaborating on integrations, incidents, and platform improvements.

Own end-to-end feature delivery across the full stack (Postgres schema, Kotlin services, GraphQL, Next.js UI). Maintain APIs and service health, optimize data layer and migrations, ensure high test coverage and CI/CD gates, build resilient observability and reliability patterns, mentor others, and integrate AI-native agentic tooling to accelerate development.

General open application requesting candidates to share their background and ideal role; the employer will reach out if there's a fit.

Lead federal DoD and civilian account growth by building pipeline, qualifying opportunities, leading capture and proposal efforts across federal contract vehicles, closing deals, and ensuring smooth handoff to account and customer success teams. Use AI tools to accelerate research and proposals, maintain CRM hygiene, and coordinate with primes and partners to drive adoption of NetworkOS and CrowdVector.