CoLab Software
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As a Strategic Customer Success Manager at CoLab, you'll manage key customer accounts, ensuring they achieve their business outcomes and maximize value from CoLab's products. You'll facilitate value-driven conversations, analyze product usage, and collaborate with sales and product teams. Your role includes mentoring, risk mitigation, and driving organizational change management while establishing strong relationships with stakeholders.
As a Senior Customer Success Manager at CoLab, you will ensure customers achieve their desired business outcomes by maximizing the value derived from the CoLab partnership. This includes building relationships at various organizational levels, analyzing product usage, providing solutions, and leading risk mitigation strategies. Your role is central to customer retention, revenue growth, and customer advocacy, while also mentoring team members and collaborating with Sales and Product teams.
As a Data Scientist at CoLab, you will design and deploy machine learning models, optimize features with large datasets, conduct A/B testing, and communicate insights through visualizations. Collaboration with engineering teams for model deployment and maintenance is key, along with ensuring data governance and infrastructure optimization.
The Key Account Executive at CoLab will lead the enterprise sales strategy targeting large organizations, manage high-value deals, conduct discovery sessions, build strategic relationships, and collaborate across teams to drive revenue growth and optimize customer engagement.
The Enterprise Account Manager will drive the growth and expansion of existing enterprise customers by building strategic relationships, developing account strategies, providing expert consultation, and identifying upsell opportunities. The role involves close collaboration with cross-functional teams to ensure customer success and documenting activities in Salesforce.