Jobs at Codes Health

As the Customer Success Lead, you'll manage enterprise accounts, driving adoption, ensuring account health, and facilitating onboarding and expansion for high-volume law firms.

As Customer Support Lead, you'll build systems for ticket resolution, manage escalations, and develop a support team, ensuring timely responses to clients.

As a Customer Success Lead at Codes Health, you will manage a portfolio of law firms, ensuring successful onboarding and customer growth while balancing scale and personalization in interactions.

Build agentic systems to retrieve and process medical records across fax, email, portals, and mail; handle very large, duplicate-heavy documents; match patients and facilities across messy provider networks; work across retrieval pipeline, customer-facing product, and applied AI; ship production features and iterate from user feedback while collaborating with founders and a small engineering team.

As a Legal Records Retrieval Specialist, you will manage record retrieval processes for clients, ensuring accuracy, compliance, and efficiency. You will develop playbooks, collaborate for process improvements, and maintain communication with provider offices.

As Account Executive, you will manage the full sales cycle, build long-term partnerships, and help define the sales strategy for Codes Health, focusing on B2B operational products.

The role involves managing key accounts, ensuring operational success, driving adoption, and overseeing record retrieval requests for major law firms while working cross-functionally. It requires excellent communication, organization, and some technical skills to improve customer experience and operational performance.

As Operations Lead, manage the Records Retrieval Team's execution, training, performance, processes, and operational improvements to support growth and efficiency.