Jobs at CodeRabbit

Leads the design and operation of an AI-first marketing operations function across self-service and sales-led businesses. Owns marketing systems, data, tooling, integrations, analytics, vendor management, and automation agents. Unifies content, events, paid media, scoring, enrichment, and analytics infrastructure while partnering with RevOps, data, engineering, and campaign teams to scale marketing processes and workflows.

Own CodeRabbit’s global social marketing strategy and execution across X, LinkedIn, Reddit, Instagram, and other channels. Lead organic and paid social, executive and corporate communications, influencer and agency programs, community engagement, and customer advocacy. Build analytics and methodologies to improve awareness, engagement, and business impact while positioning CodeRabbit with developers, engineering leaders, CTOs, and technical thought leaders.

Own the full enterprise sales cycle in Japan, from outbound prospecting and qualification through technical demonstrations, proof-of-value engagements, negotiation, and closing. Build pipeline among engineering leaders, manage multi-threaded deals, quantify customer ROI, and expand accounts across teams. The role also partners with marketing, product, and customer success to improve go-to-market strategies and playbooks while serving as a trusted technical advisor.

Own the full enterprise sales cycle in South Korea, from outbound prospecting and qualification through PoVs, demos, negotiation, and closing. Build pipeline among engineering leaders, deliver value-based technical presentations, quantify customer ROI, and expand accounts across teams. Partner with marketing, product, and customer success to refine go-to-market strategy. The role requires quota-carrying SaaS sales experience, technical curiosity, Korean and English fluency, and success closing six-figure deals.

Build CodeRabbit’s technical sales enablement function from the ground up. Design onboarding, bootcamps, certifications, continuous learning, demo frameworks, technical collateral, and product-readiness programs for sales engineers, customer success, and technical support. Use call data and performance metrics to identify coaching opportunities and demonstrate program ROI. Partner with Sales, Product, Product Marketing, Marketing, and Revenue Operations to support enterprise and product-led sales motions in a developer-focused B2B SaaS environment.

Own the full enterprise sales cycle across ANZ, including prospecting, qualification, proof-of-value engagements, demonstrations, negotiations, and closing. Build outbound pipeline among named prospects, sell to engineering leaders, quantify customer ROI, and expand account usage. Partner with marketing, product, and customer success to refine go-to-market strategies. The role requires technical curiosity, value-based selling, multi-threaded deal management, and responsibility for revenue targets.

Build and own support operations systems, AI-powered workflows, automation, integrations, dashboards, data pipelines, knowledge management tools, and quality frameworks. Identify operational gaps, architect solutions, deploy them independently, and optimize their impact on support efficiency, customer satisfaction, and quality. Collaborate with Product, Engineering, Services, and Support while driving technical initiatives end to end.

Provide first-line technical support across CodeRabbit’s public developer communities. Troubleshoot code review issues, integrations, and APIs; reproduce and debug problems; create detailed engineering and product escalations; develop reusable documentation; monitor community trends; and foster constructive knowledge-sharing across global time zones.

Own the full sales cycle across named mid-enterprise EMEA accounts, from outbound prospecting and qualification through PoVs, demos, value assessments, and deal closure. Develop technical relationships with engineering leaders, close six-figure opportunities, and expand customer usage across teams. The role also involves becoming a product expert, managing multi-threaded deals, and partnering with marketing, product, and customer success on go-to-market strategy.

Generate and qualify sales pipeline across APAC through outbound prospecting, inbound lead qualification, discovery conversations, and CRM pipeline management. The role engages technical and business stakeholders, communicates CodeRabbit’s value, collaborates with Sales and Marketing, meets activity goals, and shares prospect insights to improve go-to-market strategies.

Handle billing-related customer support inquiries involving subscriptions, payments, refunds, credits, invoices, disputes, and account changes. Investigate discrepancies, resolve tickets, communicate billing policies, and manage sensitive customer situations with empathy and sound judgment. Collaborate with Customer Success, Finance, and Engineering, document resolutions, identify recurring issues, improve workflows, and contribute to billing knowledge resources.

Own and scale enterprise revenue for the Central region by leading, coaching, and hiring quota-carrying Account Executives. Responsibilities include forecasting, pipeline management, deal strategy, sales-process standardization, CRM and KPI optimization, and cross-functional collaboration with Marketing, RevOps, Customer Success, and Product. The role requires building repeatable enterprise sales motions, improving conversion, and delivering predictable growth in a fast-moving B2B SaaS environment.

Own the end-to-end sales commissions cycle, including plan administration, calculations, validation, payroll submission, disputes, and seller communications. Rebuild commission calculators with controls and audit trails, maintain data across Salesforce, HRIS, and payroll, develop attainment dashboards, and support Finance accruals and close. Lead future incentive compensation platform selection and implementation while administering consumption-based compensation models and ensuring accurate, audit-ready payouts.

Manage a shared queue of customer accounts triggered by onboarding, configuration, usage, renewal, cancellation, and expansion signals. Configure customers, resolve issues, support renewals and saves, identify expansion opportunities, document cases, and improve playbooks, automation, and triggers based on customer patterns. Collaborate with pooled success teammates, enablement, analytics, and account executives while maintaining clear customer records and response standards.

Own global benefits operations across EMEA, APAC, the US, and Canada, including EOR-to-entity transitions, PEO migration, vendor management, enrollments, renewals, leave administration, escalations, and compliance. Partner with Legal, Finance, Payroll, brokers, and outside counsel to establish scalable processes, maintain accurate benefits information, and meet US, Canadian, and international regulatory requirements.

Lead and scale the enterprise customer success organization across the Americas. Own renewals, expansions, churn forecasting, customer onboarding, adoption, executive reviews, playbooks, and customer advocacy. Hire and develop customer success managers, build trusted relationships with technical and business stakeholders, educate customers on product usage, and influence the product roadmap. Partner cross-functionally to maximize customer value and deliver accurate retention commitments.

Owns tier-one GTM data support across Salesforce, including account ownership, deduplication, hierarchies, lead conversion, enrichment, and billing connections. The role develops runbooks, monitors data quality metrics, investigates root causes, and builds an AI Data Quality Agent with human approval workflows. It requires strong Salesforce expertise, SQL, documentation skills, judgment with production data, and experience automating operational processes with AI tools.

Build CodeRabbit’s foundational BI capabilities, executive and board-level dashboards, governed dbt data models, and self-serve analytics workflows. Analyze finance and go-to-market performance, including ARR, pipeline, margins, forecasting, and billing. Partner with Finance, GTM, and leadership to establish trusted metrics, improve data infrastructure, and develop agentic tools that generate reviewed dashboards and insights.

Own CodeRabbit’s agentic GTM Systems engineering harness and architecture. Build Salesforce solutions, full-stack internal tools, agents, and integrations spanning CRM, billing, CPQ, provisioning, data warehouses, and reverse ETL. Establish engineering standards for Business Systems, including testing, CI, deployment, security, reviews, and runbooks. Partner with Finance, GTM, Deal Desk, and Data teams to deliver scalable systems while mentoring engineers and analysts and reducing reliance on consultants.

Build and lead CodeRabbit’s pooled customer success team for scaled, signal-driven account coverage. Responsibilities include hiring and managing CSMs, designing queues and routing rules, creating trigger-based playbooks, managing cancellation saves and expansion handoffs, establishing response standards, and measuring queue performance, configuration maturity, and retention. The role requires technical understanding of developer products, data literacy, SQL familiarity, and experience operating shared-queue success or support motions.