Teams at Coastal Health

Answer high-volume inbound patient calls for multiple specialty practices; schedule and confirm appointments; update patient records; route calls; assist with referrals and insurance questions; document communications in practice management/EMR systems; uphold HIPAA and service standards.

Coordinate post-discharge and post-ER patient follow-up, schedule appointments with providers, document outreach in EHR, track quality measures, close care gaps, ensure HIPAA compliance, and generate reports to improve patient outcomes and reduce readmissions.

Manage daily operations of a medical practice including supervising front office and clinical staff, coordinating schedules, improving workflows, ensuring HIPAA/OSHA compliance, handling patient concerns, managing inventory and supporting revenue cycle tasks like registration and insurance verification.