Teams at Coastal Health

Front Desk Associate responsibilities include greeting and checking in patients, verifying demographics and insurance, scheduling appointments, answering calls, collecting payments, maintaining EMR records, handling forms and referrals, and supporting administrative operations while protecting patient confidentiality and providing excellent customer service.

Welcomes and checks in patients, verifies demographics and insurance, processes payments, schedules appointments, manages referrals and authorizations, answers phones, maintains accurate records, and supports daily patient flow while protecting confidentiality and delivering excellent service.

Coordinates patient referrals to specialists by reviewing orders, obtaining insurance authorizations, scheduling appointments, tracking referral status, communicating with patients and healthcare partners, maintaining EMR documentation, resolving delays, and protecting confidential information under HIPAA.