Jobs at Co-op

Arrange and coordinate funeral services while supporting families with empathy and professionalism. Meet clients, manage documentation and invoicing, answer questions, maintain a clean and welcoming branch, and update client records. The role also involves transporting, moving, preparing, and caring for deceased individuals, including coffin handling. Applicants must hold a full UK driving licence, work independently, use digital systems, and follow health, safety, and regulatory procedures.

Leads financial planning and analysis for the Food Support Centre, managing cost forecasts, variance explanations, monthly performance reporting, planning packs, and ad hoc analysis. Partners with finance business partners and senior stakeholders to monitor spending, support business decisions, identify risks and opportunities, and align plans with priorities. The role also improves reporting processes and delivers actionable commercial insights.

Develop and deliver FRTS trade plans, seasonal campaigns, promotions, and customer propositions across the independent co-operative society network. Use customer, trading, and performance insights to identify opportunities, coordinate activity calendars, improve partner communications and website content, and support successful implementation of Co-op initiatives. Build relationships with societies and cross-functional teams across Commercial, Marketing, Communications, and Customer functions while reviewing performance and continuously improving future activity.

Develop innovative own-brand food products from concept through launch. Responsibilities include researching customer insights, trends, competitors, and suppliers; creating product briefs; collaborating with trading, technical, and supplier teams; attending factory visits and product trials; monitoring quality and critical-path progress; and supporting commercial, launch, and brand objectives.

Develop and deliver innovative own-brand food products across multiple categories. Research customer insights, market trends, competitors, and suppliers to shape product ranges over an 18–24-month horizon. Collaborate with trading, technical, and supplier teams; attend factory trials and visits; assess commercial implications, quality, taste, manufacturing capabilities, and efficiency; and act as a Co-op brand ambassador.

Coordinates and delivers content and campaigns across web, app, CRM, and social channels for Co-op Live and wider food-business initiatives. Manages event communications, supports Dynamic Creative Optimisation, monitors campaign performance, and coordinates internal teams, agencies, partners, and media stakeholders. The role requires strong planning, stakeholder management, digital publishing experience, attention to detail, and flexibility in a fast-paced environment.

Arrange funeral services and support families with empathy, discretion, and professionalism. Duties include client communication, scheduling family visits, maintaining a clean and welcoming funeral home, managing documentation and invoicing, updating client records, handling coffins, and assisting with the preparation and care of deceased individuals. The role also requires safe manual handling, accurate data entry, adherence to regulations, and occasional sole responsibility for the branch.

Develop and oversee content and channel strategies for Co-op’s web, app, and social channels. Translate customer insights and business priorities into structured content plans, manage content governance, coordinate agencies, and use performance data to improve engagement. The role requires strong stakeholder management, strategic planning, briefing, organization, and digital channel expertise.

Leads vision, strategy, roadmap, and lifecycle management for Oracle Recruiting and talent products spanning recruitment, talent management, career development, skills, and internal mobility. Partners with People, Engineering, Product, and business stakeholders to prioritize backlogs, improve user experiences, use data and AI-enabled capabilities, and deliver measurable workforce outcomes.

Arranges funeral services and supports bereaved families in person and by phone. Maintains client records, documentation, arrangements, invoicing, and family visits using digital systems. Helps prepare and care for deceased individuals, including manual handling and preparation for viewing. Maintains a clean, safe funeral home, reports issues, follows regulatory procedures, and provides empathetic, professional service.

Designs, delivers, and supports Microsoft 365 collaboration platforms, including Teams, SharePoint, OneDrive, and Exchange Online. The role assesses technical, security, and operational risks; implements controls; monitors service health and compliance; creates technical documentation; collaborates with suppliers and internal teams; and leads technical change through design, testing, implementation, and service transition.

Supports probate case handlers with high-volume data entry, administrative tasks, confidential paperwork, letter drafting, filing, task-list management, and case document review. Uses a case management system and Microsoft Excel while communicating professionally with customers, colleagues, partners, and external parties. The role requires organization, attention to detail, prioritization, persistence, and adaptability, with training and development provided.

Supports solicitors handling contentious probate and property litigation matters. Responsibilities include contacting witnesses, drafting statements and correspondence, reviewing medical records and evidence, preparing court bundles and forms, responding to enquiries, advising probate colleagues, and managing a litigation caseload after training. The role also assists with disputed estate administration cases and requires strong organisation, communication, client focus, and relevant litigation or estate administration experience.

Arrange and support funeral services by assisting families in person and by phone, maintaining accurate records and invoices, keeping the funeral home safe and welcoming, and supporting the preparation, movement, and care of deceased individuals. The role requires empathy, discretion, communication skills, basic numeracy, digital proficiency, attention to detail, and physical ability to handle coffins. Full training is provided.

Leads enterprise-wide architecture strategy, target states, roadmaps, governance, standards, and technology decision-making. Partners with senior business leaders, product architects, and engineering teams to align technology investment with organizational priorities. Drives platform simplification, standardization, resilience, and value realization; evaluates emerging technologies; and coaches architects across the organization.

Uses data, insight, and commercial analysis to support product ranging and clustering decisions across UK stores. The role improves range optimisation processes, embeds best practices, supports range reviews and trials, coaches colleagues, partners with category and commercial teams, and evaluates the impact of ranging decisions through post-analysis.

Maintains accurate product, pricing, promotional, location, and supplier data across Commercial and Supply Chain systems. Processes and reviews large volumes of information, responds to colleague queries, identifies inconsistencies and trends, supports business change projects, and helps improve processes. The role requires collaboration across teams, strong attention to detail, organization, adaptability, and basic Microsoft Office 365 skills. Full training is provided.

Lead and develop the organisation’s identity and access management capability, establishing standards, frameworks, and best practices. Oversee identity engineering and access control operations, advance Zero Trust and modern authentication, and partner with architecture, engineering, and security teams on secure solutions. Provide control assurance for audit, compliance, and risk management while resolving complex IAM challenges. Coach technical teams, mentor professionals, and influence senior stakeholders across the organisation.

Leads technical accounting for complex matters, with emphasis on IFRS 17 and prepaid funeralcare plans. Provides accounting guidance, prepares technical papers, oversees financial statements, maintains policies, monitors standards, and advises senior leaders and governance committees. Manages auditor and actuarial relationships while leading, coaching, and developing three qualified accountants.

Develop and deliver PR campaigns for Co-op’s Funeralcare, Legal Services, and Insurance businesses. Generate media opportunities, write press materials, manage journalist and internal relationships, handle media enquiries, provide reputational and crisis management support, and coordinate PR activity. The role also involves managing agencies and external partners while promoting and protecting the Co-op brand across national, regional, and trade media.