Jobs at Co-op

Provides first-line technical support to independent retailers via phone and email. Diagnoses and resolves EPOS and ordering-system issues, applies standard fixes, records incidents, communicates updates, and escalates complex problems. The role requires strong customer service, communication, organization, logical problem-solving, and willingness to learn. No prior IT support experience is required, as training is provided.

Arrange and support funeral services while providing compassionate client assistance in person and by phone. Maintain a clean, safe funeral home; manage documentation, invoicing, and client records using digital systems; coordinate family visits; and support the preparation, care, transportation, and manual handling of deceased individuals. The role requires empathy, discretion, accuracy, communication skills, basic numeracy, IT proficiency, and willingness to complete physical duties.

Supports families with funeral arrangements, client communication, documentation, invoicing, and family visits. Maintains a clean and welcoming funeral home, manages records and digital systems, and refers regulated funeral-plan work appropriately. Assists with the preparation, care, viewing, transportation, and manual handling of deceased individuals and coffins while following health, safety, dignity, and regulatory standards.

Advise clients on funeral plan options, manage enquiries and appointments, conduct client meetings, maintain accurate regulated documentation, and support branch teams. The role requires empathetic customer service, relationship building, diary management, administrative accuracy, discretion, and compliance with FCA regulations. A full UK driving licence and access to a vehicle are required for regional travel across Cambridge and surrounding areas.

Build and improve data products, reporting layers, reusable datasets, and data quality controls supporting Technology planning, funding, and performance decisions. Gather and transform data from multiple sources, resolve inconsistencies, document metrics and processes, support automation, and collaborate with stakeholders to translate business requirements into reliable, actionable information.

Leads Co-op’s group business resilience framework, business continuity, crisis management, and operational resilience programs. The role maintains critical-service dependencies, coordinates major-incident response and reviews, delivers training and exercises, reports resilience risks to senior leadership and boards, and develops a team of resilience specialists. It also influences strategic decisions, embeds preparedness, and drives continuous improvement across multiple business divisions.

Manage Co-op’s human rights and ethical trade strategy across product categories and global supply chains. The role identifies and mitigates human rights risks, supports supplier remediation, provides training and guidance, leads supply chain improvement projects, analyzes emerging issues, and builds relationships with suppliers, category teams, industry forums, and external partners to improve working conditions and responsible sourcing.

Analyze membership and customer data to answer business questions, identify trends and opportunities, and provide actionable recommendations. The role involves sourcing and validating data from multiple systems, producing regular and ad hoc reporting, creating visualizations, and presenting insights to technical and non-technical stakeholders. The analyst will support membership strategy, customer engagement, cross-functional projects, and the wider analytics community through clear storytelling and accurate analysis.

Lead month-end financial control processes and prepare monthly reporting for the Wholesale business. Responsibilities include supplier income accruals and reconciliations, stock reporting, goods-in-transit journals, margin cost accruals, balance sheet reconciliations, analytical reviews, journal testing, and external audit support. The role requires an accountancy qualification or equivalent experience, financial reporting expertise, strong attention to detail, communication skills, and Excel proficiency.

Supports probate and estate tax teams with high-volume data entry, tax administration, outbound calls, confidential paperwork, letter drafting, task-list management, and case-management system updates. Provides tax support to Case Managers, communicates with clients, third parties, and HMRC, and completes administrative requests while developing expertise in estate taxation.

Arrange and coordinate funeral services while providing empathetic support to clients by phone and in person. Duties include meeting families, managing funeral documentation and invoicing, maintaining a clean and welcoming branch, transporting and preparing the deceased, assisting with coffin handling, updating client records, and following regulatory and health and safety procedures. The role requires independent mobile working across multiple locations and regular use of digital systems.

Manage finance governance for Co-op’s expanding Product Team model. The role develops repeatable mobilisation processes, coordinates Finance, SPA, and Product teams, tracks readiness and risks, and maintains effective financial, asset, audit, and reporting controls. Responsibilities include cost allocation, capitalisation, asset accounting, audit evidence, financial data quality, and transferring finance ownership to Business Finance Partners. The manager will also provide challenge and support to Product Leads and Delivery Managers in an agile environment.

Supports families with funeral arrangements, client communication, documentation, invoicing, and family visits. Maintains a clean and welcoming funeral home, handles regulated work referrals, and assists with the transportation, manual handling, preparation, and personal care of deceased individuals. Requires empathy, discretion, accurate administration, basic calculations, IT proficiency, and the ability to perform physical duties. Full training is provided.

Lead cash and capital financial planning, forecasting, analysis, and reporting for Co-op’s Food business. The role includes coordinating 13-week cash-flow forecasts, delivering month-end reporting, partnering with senior stakeholders, identifying financial risks and opportunities, improving planning processes, and providing insight to support investment and business decisions.

Arrange funeral services and support families with empathy, professionalism, and discretion. Duties include client communication, scheduling visits, maintaining a clean and welcoming funeral home, managing documentation and invoicing, updating client records, handling regulated referrals, and assisting with the preparation, care, transportation, and manual handling of deceased individuals and coffins.

Designs and improves security controls across SAP platforms, including roles, authorizations, role-based access, segregation of duties, and access governance. The specialist supports risk, audit, and compliance activities; investigates SAP security issues; embeds security-by-design principles; evaluates control effectiveness; and advises stakeholders on SAP security risks and best practices.

Demand Planner responsible for translating customer demand into forecasts and supply plans, supporting promotions, seasonal peaks, and category sales plans. The role involves analysing trading trends, managing availability, stock, waste and inventory decisions, coordinating with suppliers and internal teams, and ensuring cost-effective product flow through the distribution network and stores.

Supports families with funeral arrangements, client questions, visits, documentation, invoicing, and relationship management. Maintains a clean and welcoming funeral home, records maintenance issues, and follows regulatory procedures. Assists with manual handling, transportation, preparation, and personal care of deceased individuals, including viewing preparation. Uses digital systems accurately and provides compassionate, discreet service while following health and safety standards.

Arrange and coordinate funerals across multiple funeral homes, supporting families in person and by phone. Maintain welcoming, safe branches; manage documentation, invoicing, and client records; and follow regulatory procedures. Duties also include transporting and preparing deceased individuals, moving coffins, and assisting with family viewings. The role requires empathy, discretion, accurate administration, independent working, technology skills, and a full UK driving licence.

Analyze customer behavior across Co-op websites and apps using digital analytics tools. Produce reports, insights, and data-driven recommendations; implement event and campaign tracking; optimize analytics platforms; and coach teams on using digital data. Collaborate with internal and external stakeholders to translate technical findings into actionable business decisions.