Teams at CNX

Supervise a Catalan- and English-speaking customer service team in the travel industry. Responsibilities include monitoring attendance, performance, KPIs, and service quality; coaching agents; implementing improvement plans; handling escalated customer inquiries; communicating goals; leading team meetings; and ensuring contractual service standards are met.

Leads and coaches call center associates, monitors attendance and performance, manages KPIs and retention goals, handles escalated customer issues, and implements corrective actions. The role ensures contractual and financial expectations are met, communicates policy updates, supports employee development, and leads productivity and quality improvement projects. It requires strong communication, mentoring, prioritization, flexibility, and the ability to work under pressure.

Provides French- and English-language technical support to customers by phone and email, resolving product installation, maintenance, and troubleshooting issues. Delivers training to OEMs and assemblers, manages escalations and claims, coordinates parts shipments with Supply Chain, prepares progress reports, and supports continuous improvement. The role is onsite in Barcelona and requires customer visits when needed.