Jobs at Clubessential Holdings

Develop and maintain .NET Core APIs and React/Vue applications, test software across browsers and devices, resolve support tickets, collaborate with QA on fixes and deployments, contribute to project planning, analyze test results, report development status, and participate in Agile/Scrum ceremonies. The role is fully remote in the United States and requires experience with .NET, web technologies, APIs, relational databases, and AI-native development.

Own product vision, strategy, backlog, prioritization, and delivery for Clubessential SaaS products. Translate stakeholder and customer needs into requirements and user stories, coordinate engineering, design, QA, and business teams, and support Scrum ceremonies, releases, launches, demos, and educational efforts. Identify and guide responsible AI and automation opportunities, define success metrics and guardrails, manage feedback and issue resolution, and partner across implementation, support, marketing, sales, and data teams.

Support customer onboarding through website, mobile app, CRM, API, and related product configuration. Consult with clients on web strategy, provide training and post-go-live support, define custom configuration scope, perform quality assurance, troubleshoot technical issues, document processes, and coordinate cross-functional teams. Manage multiple implementations while communicating customer needs, feedback, feature requests, and support-transition requirements.

Develop and execute manual and automated tests for complex ERP software, including test plans, cases, scenarios, and scripts. Collaborate with product managers, developers, and stakeholders to define test objectives, analyze results, identify coverage gaps, and improve QA processes. Support software quality across the SDLC using Agile practices, defect lifecycle management, CI/CD tools, version control, and build management.

Provide first-line and advanced support for Clubessential products (accounting, payments, membership, reporting, hardware integrations). Troubleshoot payment and device issues, document interactions in CRM, escalate when needed, monitor client health, promote product adoption, and collaborate with product and internal teams to resolve multi-system issues and improve retention.

Provide level 1 technical support for Clubessential websites: troubleshoot front-end layout, styling, content, navigation, permissions, integrations; use HTML/CSS and basic SQL/reporting to investigate data issues; communicate solutions via phone/email/chat; document work in CRM; escalate to higher-level teams when needed; maintain product knowledge.