Teams at Clubessential Holdings

Own product vision, strategy, backlog, prioritization, and delivery for Clubessential SaaS products. Translate stakeholder and customer needs into requirements and user stories, coordinate engineering, design, QA, and business teams, and support Scrum ceremonies, releases, launches, demos, and educational efforts. Identify and guide responsible AI and automation opportunities, define success metrics and guardrails, manage feedback and issue resolution, and partner across implementation, support, marketing, sales, and data teams.

Support customer onboarding through website, mobile app, CRM, API, and related product configuration. Consult with clients on web strategy, provide training and post-go-live support, define custom configuration scope, perform quality assurance, troubleshoot technical issues, document processes, and coordinate cross-functional teams. Manage multiple implementations while communicating customer needs, feedback, feature requests, and support-transition requirements.

Develop and execute manual and automated tests for complex ERP software, including test plans, cases, scenarios, and scripts. Collaborate with product managers, developers, and stakeholders to define test objectives, analyze results, identify coverage gaps, and improve QA processes. Support software quality across the SDLC using Agile practices, defect lifecycle management, CI/CD tools, version control, and build management.