Jobs at cloudIT

Provides daily onsite and remote IT support for client hardware, software, servers, networks, Microsoft environments, and virtual systems. Installs and configures equipment, handles outages and hardware replacements, performs cabling and server-room work, documents service activity, manages vendor RMAs, explains fixes to clients, and mentors junior technicians. Requires local travel throughout Phoenix, occasional on-call availability, physical work, and strong troubleshooting and communication skills.

Provides daily onsite and remote IT support for client hardware, software, servers, networks, Microsoft environments, virtualization, firewalls, VPNs, backups, and disaster recovery. Installs and configures equipment, troubleshoots emergencies, manages hardware deployments and RMAs, documents work, communicates solutions to clients, handles escalations, and mentors junior technicians. Requires local travel, on-call participation, physical equipment handling, strong troubleshooting, networking knowledge, communication skills, and relevant certifications.

Leads multiple concurrent technical projects from initiation through implementation, transition, and closure. Develops project plans, coordinates engineers and cross-functional resources, manages risks, dependencies, scope, schedules, and client expectations, and communicates status to executives and stakeholders. Facilitates meetings, maintains project documentation, oversees deliverables, supports resource planning, and coordinates occasional after-hours implementation activities. The role also provides project-level direction to three project engineers and contributes to improving project management processes and tools.

Provides advanced systems administration and infrastructure support across on-premises and cloud environments. Resolves escalated incidents, mentors Tier 1 staff, supports Microsoft platforms, virtualization, networks, firewalls, VPNs, and data center hardware. Engineers client solutions, maintains disaster recovery and security controls, documents configurations, communicates with clients, and recommends system improvements. The role requires occasional travel, on-call coverage, and physical work in server rooms and data centers.