Teams at cloudIT

Provides advanced technical support, mentors Tier 1 specialists, resolves escalated workstation, server, application, virtualization, and network issues, and deploys system solutions. Supports Microsoft technologies, disaster recovery, firewalls, VPNs, documentation, system reviews, and client communications. Maintains service desk performance metrics, pursues certifications, and may provide on-site client support, including lifting and transporting networking equipment.

Serves as a fractional security leader for SMB clients, developing security roadmaps, conducting risk assessments, guiding compliance with major frameworks, coordinating incident response, overseeing security-stack adoption, assessing vendor risk, and managing client relationships. The role translates complex cybersecurity concepts into practical business guidance while balancing multiple engagements and priorities.

Provides advanced systems administration and infrastructure support across on-premises and cloud environments. Resolves escalated incidents, mentors Tier 1 staff, supports Microsoft platforms, virtualization, networks, firewalls, VPNs, and data center hardware. Engineers client solutions, maintains disaster recovery and security controls, documents configurations, communicates with clients, and recommends system improvements. The role requires occasional travel, on-call coverage, and physical work in server rooms and data centers.