Teams at Cloudbeds

Provide high-touch post-go-live onboarding support for hotel clients: monitor system health, troubleshoot integrations, resolve urgent issues, use AI and automation to streamline tasks, document account activity in CRM, and transition clients to long-term managers while delivering empathetic hospitality-focused guidance.

Lead high-touch post-launch support for hotels as they go live on Cloudbeds. Manage urgent ticket queues and hotlines, troubleshoot integrations and live data flows, use AI and automation for efficiency, conduct proactive follow-ups, document account health in CRM, and transition clients to long-term account teams while sharing product feedback cross-functionally.

Own post-launch hypercare for clients going live on the Cloudbeds platform: manage high-priority ticket queues, troubleshoot integrations and live data flows, run intensive follow-ups, use AI tools and CRM to resolve issues, and transition clients to long-term success owners.