What Makes Cloudbeds Unique
At Cloudbeds, we're not just building software, we’re transforming hospitality. Our platform powers hotels across 150 countries, processing billions in bookings annually. From boutique properties to large hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've continually been recognized for excellence, most recently earning top honors at the 2026 HotelTechAwards for Best Hotel Management Software and landing on Deloitte's Technology Fast 500 again, but we're just getting started.
How You'll Make an Impact:
As an Onboarding Project Manager, you will lead complex onboarding projects for Cloudbeds’ mid-market customers, guiding them from contract signature through adoption and successful transition to Account Management at the time onboarding is completed. Acting as the strategic lead throughout the onboarding journey, you will partner cross-functionally with Onboarding, Account Management, Sales, Product, Support, Professional Services teams to deliver a seamless implementation experience that drives customer confidence, platform adoption, and measurable business outcomes.
You will play a critical role in ensuring customers realize value quickly by managing timelines, aligning stakeholders, mitigating risks, and maintaining a high-touch customer experience. This role combines project management, customer partnership and relationship management, operational excellence, and hospitality expertise in a fast-paced SaaS environment. You may be required to travel onsite within Thailand during the onboarding period when necessary to ensure the best possible customer experience and a clear understanding of the customer’s setup and desired outcomes
Our Onboarding Project Management Team:
Our team is passionate about delivering exceptional customer experiences and helping hoteliers succeed with Cloudbeds from day one. We build together, review opportunities together, and embrace a test-and-learn mindset that encourages innovation, collaboration, and continuous improvement. Every team member is valued and empowered to share feedback, ideas, and insights so we can learn, grow, and improve both as individuals and as a team. Team members who thrive here are proactive communicators, collaborative problem-solvers, and true customer advocates who enjoy navigating complexity while working closely with others to drive successful outcomes.
What You Bring to the Team:
Own and manage the end-to-end onboarding lifecycle for mid-market customers, from sales handoff through go-live, adoption, and transition to Account Management
Define project scope, timelines, milestones, and deliverables to ensure successful and timely implementations
Serve as the primary point of contact for onboarding mid-market customers, driving clear communication and stakeholder alignment throughout the project lifecycle
Lead customer meetings including pre-kickoff, kickoff, project check-ins, and go-live milestones while documenting action items and next steps
Proactively identify and manage risks, dependencies, and escalation points to maintain project momentum and customer satisfaction
Coordinate cross-functional collaboration across Sales, Onboarding, Product, Support, Professional Services, and Account Management teams
Monitor onboarding success metrics, customer adoption, training completion, and utilization milestones to support long-term customer success
What Sets You Up for Success:
Fluency in Thai and English at a business-professional level, both written and spoken
Minimum 4 years of experience in hotel operations or hotel management
At least 2 years of project management experience within a SaaS or customer-facing environment
Proven ability to manage multiple projects simultaneously while maintaining strong attention to detail and organization
Experience coordinating cross-functional stakeholders and driving projects through completion in a fast-paced environment
Strong communication, relationship management, and customer-facing presentation skills
Ability to proactively solve problems, manage ambiguity, and adapt quickly to changing customer and business needs
Bonus Skills to Stand Out (Optional):
At least 2 years of project management experience within a hospitality SaaS environment
Previous experience with customer implementation & onboarding at a hospitality SAAS company
Familiarity with Salesforce, Zendesk, Slack, or other customer operations tools
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Work Authorization: Please note that applicants must be currently authorized to work in the location where the position is located without requiring visa sponsorship. At this time, Cloudbeds is unable to provide sponsorship for work visas.
What to Expect - Your Journey with Us
Behind Cloudbeds' revolutionary technology is a team redefining what's possible in hospitality. We're 650+ team members across 40+ countries, bringing together elite engineers, AI architects, world-class designers, hoteliers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it, and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary.
Learn more online at cloudbeds.com
Cloudbeds Awards:
- Winner – Hotel Management Software | HotelTechAwards (2026)
- Overall 10 Best Places to Work | HotelTechAwards (2026)
- Overall Top 10 Hotelier's Choice | HotelTechAwards (2026)
- Finalist – Property Management Systems (PMS) & Channel Managers | HotelTechAwards (2026)
- Most Loved Workplace® Certified (2024)
- Deloitte Technology Fast 500 (2024)
Discover our Benefits:
- Remote First, Remote Always
- PTO in accordance with local labor requirements
- Fully Paid Parental Leave
- Home office stipend based on country of residency
- Professional development courses in Cloudbeds University
- Access to professional development, including manager training, upskilling, and knowledge transfer
Everyone is Welcome - A Culture of Inclusion
Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard-of-hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 201-7832 or via email at [email protected]. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring process.
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.
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Skills Required
- Fluency in Thai, written and spoken
- Business-professional English proficiency, written and spoken
- Minimum 4 years of experience in hotel operations or hotel management
- At least 2 years of project management experience within a SaaS or customer-facing environment
- Ability to manage multiple projects simultaneously with strong attention to detail and organization
- Experience coordinating cross-functional stakeholders and driving projects through completion in a fast-paced environment
- Strong communication, relationship management, and customer-facing presentation skills
- Ability to proactively solve problems, manage ambiguity, and adapt to changing customer and business needs
- At least 2 years of project management experience within a hospitality SaaS environment
- Previous customer implementation and onboarding experience at a hospitality SaaS company
- Familiarity with Salesforce, Zendesk, Slack, or other customer operations tools
Cloudbeds Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cloudbeds and has not been reviewed or approved by Cloudbeds.
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Leave & Time Off Breadth — Time off includes an open/unlimited PTO approach in many locations, monthly wellness days, and a set of flexible holidays. Feedback suggests these constructs are generous and widely valued for work–life balance.
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Wellbeing & Lifestyle Benefits — A remote‑first setup, flexible schedules, and home‑office support create strong day‑to‑day flexibility. Feedback suggests the work‑from‑home experience is a standout part of the overall package.
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Parental & Family Support — Paid parental leave is called out in role postings alongside family‑friendly policies. Feedback suggests these offerings add meaningful support during family events.
Cloudbeds Insights
What We Do
Cloudbeds provides a transformative technology platform upon which any lodging provider, from luxury hotels to campgrounds, can build and run their business. We help lodging businesses reach travelers from every corner of the globe and empower them to spend more time with their guests, and less time worrying about technology. We've brought together the smartest minds from around the world to innovate new technology that challenges the status quo and makes the world a more connected place.
Why Work With Us
Cloudbeds has embodied a remote-first culture since the beginning (since before remote was cool!): our 100% remote workforce (and 75% of management!) has the option to come into one of our 2 offices (San Diego HQ, São Paulo), but doing so has never been required. Working here means working anywhere - with talented peers around the world.
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