Search the 26 jobs at Clipboard Health

The Customer Support Team Leader will lead, coach, and develop a team of customer support agents to achieve high performance in customer service. Responsibilities include providing feedback, handling escalations, setting goals, and contributing to process improvements, while ensuring customer satisfaction and operational efficiency.

The Customer Success Manager at Clipboard Health is responsible for maintaining partnerships with healthcare facilities, ensuring a positive experience, addressing issues, and communicating effectively with stakeholders. The role requires problem-solving skills, business acumen, and collaboration with internal teams to meet customer needs while gathering feedback for product improvement.

Account Managers at Clipboard Health work as a vital link with healthcare facility clients, ensuring successful partnerships by addressing client issues, managing invoices, and communicating product value to stakeholders. They gather feedback, collaborate with internal teams, and must exhibit ownership, curiosity, resilience, and adaptability in a fast-paced startup environment.

The Enterprise Client Support Specialist will provide high-quality, tailored customer support to enterprise-level healthcare facilities. Responsibilities include managing escalated queries, collaborating with internal teams to resolve issues, and ensuring customer interactions are tracked to meet service-level agreements.

As a Customer Support Specialist/SME at Clipboard Health, you will play a crucial role in verifying facts and details to ensure alignment with healthcare professionals' requirements, standards, policies, and best practices. Your expertise will help facilitate a seamless onboarding experience for healthcare professionals and promote patient safety.

As a Customer Support Manager, you will coach your team, provide feedback, monitor performance metrics, handle escalations, maintain quality assurance, and promote team development through structured feedback and activities.

As a Customer Support Supervisor, you will coach agents, monitor performance, handle escalations, and maintain quality assurance scores. Must have supervisor, coaching, and customer service experience. Fully remote position.

Lead a global Marketplace Operations team by closely monitoring agent performance, providing coaching, handling escalations, and maintaining quality assurance scores above 90%. Delegate tasks, resolve conflicts, and suggest team building activities. Requires +2 years of coaching and customer service experience.

As a Customer Support Team Leader, you'll coach and mentor a customer support team, ensuring high-quality service delivery and adherence to metrics. Responsibilities include monitoring performance, providing feedback, handling escalations, and fostering a positive team culture while maintaining quality assurance scores above 90%.

As an IT Operations specialist, you will manage the technical infrastructure of Clipboard Health, focusing on application access management, technical configuration, automation of corporate activities, user support, and security improvements. You will work closely with various teams to enhance operational efficiency and ensure seamless user experiences.

Seeking a Senior Corporate Counsel with deep corporate and commercial experience, expertise in data privacy and cybersecurity, and the ability to improve contracting and legal processes. Responsibilities include contract negotiation, training development, agreement template management, equity compensation administration, privacy and cybersecurity support, corporate governance, and risk assessments.

As a Senior Product Manager at Clipboard Health, you will lead product initiatives to improve our app-based marketplace, ensuring it meets the needs of healthcare professionals and facilities. Your role will involve understanding user requirements, driving feature development, and navigating the challenges of a fast-growing startup.

Clipboard Health seeks ambitious new graduates for a fast-paced Product Leadership Program, focusing on enhancing customer experience through operational solutions, product management, and rapid career development.

The role involves leading the development of new labor marketplaces within Clipboard Health, focusing on vertical integration and scaling operations. Key responsibilities include conducting market discovery, initiating transactions, and expanding business processes to ensure successful vertical ownership while driving substantial growth over the next 5+ years.

The Mid-Market Account Executive is responsible for driving business growth by introducing Clipboard Health products to new workplaces. This includes managing the full sales cycle, from prospecting leads to negotiating contracts and onboarding clients, while building trust and providing valuable feedback to product teams.

The Associate Product Manager will engage directly with customers to identify and address their needs, ramp up on business operations and products, run marketplace experiments, and produce documentation to communicate progress and learnings. They are expected to own major projects from the start and demonstrate effective problem-solving abilities.

The Product Operations Associate will leverage analytical and operational skills to identify inefficiencies, drive success of new operational deployments, and optimize processes in a fast-growing tech startup that connects healthcare professionals and facilities.

Clipboard Health seeks a Software Engineer to write scalable code, develop web/mobile applications, and support production features in a remote setting. The role involves executing the software development life-cycle and innovating user-friendly software based on customer needs.

As a Senior Software Engineer at Clipboard Health, you'll write scalable and performant code, develop efficient components for web and mobile applications, and manage the full software development life-cycle. You'll work on meaningful healthcare solutions within a fully remote, high-ownership environment.

The Product Operations Lead will leverage analytical and operational skills to enhance the success of the marketplace. Key responsibilities include managing strategic analysis, program management, and process design to optimize operational functions and improve customer-centric decision-making.