Jobs at Clipboard

Partner with the Chief Product Officer to drive high-priority organizational work. Responsibilities include tracking leadership commitments, investigating marketplace and operational problems through data analysis, reviewing planning documents, preparing status reports and executive briefings, and coordinating progress across Product, Engineering, Design, and other functions.

Owns ambiguous, cross-functional operational problems from diagnosis through resolution. The role analyzes data, improves workflows, evaluates AI and automation tools, designs scalable processes, and leads strategic initiatives across Operations, Product, Engineering, Customer Success, and customers. Success requires strong analytical ability, communication, ownership, root-cause investigation, and the ability to align stakeholders without direct authority.

Own compliance decisions for healthcare professional clearance, including background check disqualifications, credential reviews, license violations, state requirements, audits, renewals, and reporting. Interpret statutes, regulations, and agency guidance; create risk analyses and decision records; recommend operational implementations; and resolve escalations in partnership with Legal and cross-functional teams.

Own ambiguous, cross-functional operational problems from diagnosis through resolution. Analyze data, identify bottlenecks, improve processes and workflows, evaluate tools including AI and automation, and lead strategic initiatives across Operations, Product, Engineering, and Customer Success. The role requires strong analytical skills, stakeholder alignment, clear communication, curiosity, and hands-on ownership of customer and business outcomes.

Technical Support Engineer owning investigation, reproduction, and agent-assisted fixes for platform issues. Monitor Zendesk escalations, use Datadog and SQL to diagnose incidents, coordinate cross-functional incident response, implement and test fixes, perform RCA and documentation, and maintain operational workflows while improving monitoring and prevention.

Manage and grow a portfolio of workplace customers by improving utilization, revenue retention, and account stability. Build account plans, forecast performance, lead executive business reviews, resolve escalations, identify expansion opportunities, and advocate for customer needs cross-functionally. The role emphasizes relationship management, strategic communication, problem-solving, autonomy, and delivering measurable customer value in a fast-paced remote environment.

Own a core healthcare staffing marketplace domain, developing customer and business mental models, defining metrics, prioritizing improvements, and guiding experiments, technical investments, and core flow changes. The role requires independently analyzing data, shipping meaningful features, communicating clearly, and partnering with engineering, leadership, and Applied Science teams on areas such as pricing, matching, reliability, and facility onboarding.

Own and improve Clipboard’s internal operations tooling ecosystem by building workflows, integrations, and automations. Partner with Engineering and Operations leaders to define requirements, write technical specifications, prioritize initiatives, troubleshoot production issues, improve system reliability, and introduce AI-driven solutions that increase operational efficiency and scalability.

Own centralized workforce forecasting, capacity planning, headcount strategy, and cost optimization across multiple lines of business. Model trade-offs involving FTEs, BPO, overtime, productivity, and shrinkage; analyze demand changes; identify capacity risks; and translate findings into executive recommendations. Partner with Finance, Product, and Operations to govern assumptions, investigate plan variances, standardize planning frameworks, and support strategic staffing decisions.

Prospect, pitch, and close new long-term care facility partners across rural U.S. markets. Build relationships with facility decision-makers, create demand, manage territory pipelines, plan regional travel, attend industry events, and support customer adoption. The role combines remote inside sales with approximately one week of monthly travel for facility visits, meetings, and market development.

Provides frontline support by phone, chat, and email while reviewing, validating, and processing sensitive worker documents. Resolves discrepancies, verifies missing information, identifies potentially inauthentic or noncompliant documents, follows SOPs, maintains accurate records, and escalates issues appropriately. The role also collaborates with training and quality teams to improve workflows and customer experience in a regulated, fast-paced remote environment.

Own and improve Clipboard’s internal operations tooling ecosystem, including workflows, integrations, automations, support platforms, and AI-driven systems. Translate operational needs into technical solutions, partner with engineering, troubleshoot production issues, improve system reliability, and execute tooling initiatives that increase operational efficiency and scalability.

Own end-to-end product design for Clipboard’s worker and workplace applications, from research and problem definition through launch and iteration. Partner with product and engineering, conduct customer research, create high-fidelity prototypes, contribute to the design system, and ensure polished visual and interaction quality. The role also involves using AI tools throughout the design process and influencing product direction across complex, interconnected experiences.

The role involves providing support to business clients through voice and email, resolving issues related to shifts, payments, and platform functionality, while maintaining customer records and working across teams for effective problem resolution.

Review and validate onboarding documents for healthcare professionals, manage document queues and expirations, update statuses, resolve unread submissions, support special projects, recommend process improvements, collaborate cross-functionally, and meet accuracy and throughput targets.

Assist B2B clients through proactive support, address issues in real-time, and enhance experiences using tools like Zendesk. Collaborate with teams and uphold company values in communications.

The Client Support Specialist will provide proactive support to B2B clients, resolve issues related to shifts, payments, and platform usage, while maintaining high standards in communication and problem-solving.

Manage collections for workplace customers by calling and emailing accounts payable, resolving billing disputes, logging payment commitments, collaborating cross-functionally, building action plans for delinquent accounts, and maintaining a high quarterly collection rate.

Senior Strategy & Ops generalist focused initially on Billing: optimize collections and cash conversion, build predictive analytics and underwriting, vet AI vendor solutions, redesign payment conversion processes, and potentially manage Billing Account Managers to improve profitability while preserving customer experience.

Work as a generalist on Strategy & Operations with initial focus on Billing: improve collections, build predictive models, vet vendors (including AI agents), redesign payment conversion processes, and manage Billing Account Managers. Drive cross-functional projects to speed cash conversion, reduce losses, and preserve customer experience while supporting scalable growth.