Jobs at Clipboard

As a Client Support Specialist, you'll deliver exceptional support via voice and email to B2B workplace customers, resolve issues, and collaborate with various teams to enhance the customer experience.

Manage month-end close activities, prepare and post revenue, cost and AR journal entries, perform ASC 606 analyses, support audits, improve revenue and AR processes, ensure U.S. GAAP and internal control compliance, and produce internal reporting and special projects.

Manage month-end close and revenue accounting activities including journal entries, ASC 606 analyses, AR treatments, variance analysis, process improvements, SOX compliance, and audit support while collaborating with finance partners to ensure accurate consolidated financial statements.

Guide and support new and reactivated healthcare workers through onboarding via ~60 outbound calls/day, ~5 daily 15-minute consultations, follow-up emails/texts, inbound message/ticket responses, documentation, and identifying experience improvements.

Guide, onboard, and support new and reactivated healthcare workers via outbound calls, short consultations, messages, and documentation. Resolve onboarding blockers, escalate technical issues, identify experience improvements, and help workers complete their first shifts.

Deploy to key customer accounts to diagnose and resolve complex operational problems, build stakeholder relationships, coordinate product/engineering/ops to deliver fixes, and keep timelines and commitments on track. Occasional onsite travel to customer sites.

As a Customer Experience Specialist, you'll provide support across chat, voice, and email, resolving issues and enhancing the customer experience while documenting and troubleshooting independently.

Advise on legislative goals and regulatory changes, engage stakeholders, provide legal advice, manage compliance and contracts, support business operations.

As a Customer Experience Specialist at Clipboard, you'll provide support via chat, voice, and email, resolving customer issues related to onboarding, payments, and platform use while ensuring a positive user experience.

The Manager, Strategic Partnerships will develop and manage partnerships to grow Clipboard's healthcare staffing marketplace, ensuring mutual value and strong market presence.

The Technical Operations Generalist role involves improving operational tools, executing automation initiatives, troubleshooting issues, and enhancing system efficiency within the company's operational stack.

The Tech Ops Generalist will own the technical delivery of AI-powered operational tooling and the Zendesk ecosystem, helping to build a scalable operational tech platform for the organization.

The Revenue Strategy and Operations role involves running marketing experiments, creating algorithms to identify customer churn, and developing outbound strategies to enhance revenue.

The Customer Success Manager maintains relationships with healthcare facilities, ensuring problem resolution, understanding clinical workflows, and collaborating across teams to enhance the customer experience.

The Account Manager maintains relationships with healthcare facility partners, resolves issues, ensures customer satisfaction, and collaborates with internal teams on trials and initiatives.

The Client Support Specialist will provide professional B2B customer support via voice and email, resolving issues and improving customer experiences across the platform.

The role involves providing support to business clients through voice and email, resolving issues related to shifts, payments, and platform functionality, while maintaining customer records and working across teams for effective problem resolution.

As a Customer Experience Specialist, you will provide empathetic support to healthcare professionals through chat, voice, and email while troubleshooting issues and maintaining accurate documentation. You're expected to personalize communication, monitor trends, assist onboarding, and uphold company values.

Review and validate onboarding documents for healthcare professionals, manage document queues and expirations, update statuses, resolve unread submissions, support special projects, recommend process improvements, collaborate cross-functionally, and meet accuracy and throughput targets.

Assist B2B clients through proactive support, address issues in real-time, and enhance experiences using tools like Zendesk. Collaborate with teams and uphold company values in communications.