Jobs at Clipboard

The role involves providing support to business clients through voice and email, resolving issues related to shifts, payments, and platform functionality, while maintaining customer records and working across teams for effective problem resolution.

The Client Support Specialist will provide professional B2B customer support via voice and email, resolving issues and improving customer experiences across the platform.

Review and validate onboarding documents for healthcare professionals, manage document queues and expirations, update statuses, resolve unread submissions, support special projects, recommend process improvements, collaborate cross-functionally, and meet accuracy and throughput targets.

As a Customer Experience Specialist, you will provide empathetic support to healthcare professionals through chat, voice, and email while troubleshooting issues and maintaining accurate documentation. You're expected to personalize communication, monitor trends, assist onboarding, and uphold company values.

Assist B2B clients through proactive support, address issues in real-time, and enhance experiences using tools like Zendesk. Collaborate with teams and uphold company values in communications.

The Client Support Specialist will provide proactive support to B2B clients, resolve issues related to shifts, payments, and platform usage, while maintaining high standards in communication and problem-solving.

Manage collections for workplace customers by calling and emailing accounts payable, resolving billing disputes, logging payment commitments, collaborating cross-functionally, building action plans for delinquent accounts, and maintaining a high quarterly collection rate.

Senior Strategy & Ops generalist focused initially on Billing: optimize collections and cash conversion, build predictive analytics and underwriting, vet AI vendor solutions, redesign payment conversion processes, and potentially manage Billing Account Managers to improve profitability while preserving customer experience.

Work as a generalist on Strategy & Operations with initial focus on Billing: improve collections, build predictive models, vet vendors (including AI agents), redesign payment conversion processes, and manage Billing Account Managers. Drive cross-functional projects to speed cash conversion, reduce losses, and preserve customer experience while supporting scalable growth.

Calculate and process sales commission payouts, maintain commission plans and models, reconcile revenue data using SQL, investigate discrepancies, support compensation plan rollouts, answer rep questions, and build transparent commission dashboards and self-service tools.

Designs, maintains, and improves internal healthcare operations knowledge systems. Responsibilities include converting complex workflows into clear SOPs, auditing and refining knowledge bases, closing documentation gaps, answering recurring knowledge questions through process improvements, and partnering with operations and compliance teams to ensure accuracy. The role also proposes systemic enhancements to improve how teams access and use internal information.

Build and operate systems supporting the sales organization, including Salesforce workflows, data pipelines, automations, reporting, Slack bots, and internal tools. Investigate ambiguous business problems, direct and quality-check AI agents, analyze revenue data with SQL, and maintain data accuracy through deduplication, account mapping, enrichment, and system reliability improvements.

The Applied Scientist will build pricing algorithms, design auction mechanisms, develop models for worker relationships and construct experiment frameworks for the organization. The role involves direct collaboration with engineers and analysis of marketplace trends and metrics.

As a Content Creator, you'll lead the Million Dollar Nurse YouTube channel, managing production, content strategy, and audience engagement, while appearing on camera as the host.

The Customer Experience Specialist will provide support to healthcare professionals via chat, voice, and email, resolving various issues. Responsibilities include monitoring trends, troubleshooting problems, and supporting onboarding while maintaining high standards in service.

Technical Support Engineer owning investigation, reproduction, and agent-assisted fixes for platform issues. Monitor Zendesk escalations, use Datadog and SQL to diagnose incidents, coordinate cross-functional incident response, implement and test fixes, perform RCA and documentation, and maintain operational workflows while improving monitoring and prevention.

The Tooling Program Manager will define and manage the roadmap for automation and AI tools, ensuring on-time delivery across initiatives, and collaborating with Operations leadership to improve efficiency.

The Tooling Program Manager will define and execute the roadmap for AI and automation tooling, ensuring delivery across multiple initiatives and enhancing operational efficiency.

Owner/operator role responsible for structuring ambiguous problems, owning a revenue stream, building durable systems and automation, driving cross-functional execution, and validating initiatives convert to business outcomes. Requires strong analytical and system-building skills, comfort with ambiguity, influence without authority, and an outcome-driven mentality.

The Operations Associate role involves solving various operational challenges, managing teams, and improving processes within a fast-paced, remote-first environment.