Jobs at Clipboard

Build and maintain reliable data pipelines, semantic models, governed knowledge artifacts, and AI-facing data infrastructure. Own Snowflake access controls, PII/PHI provisioning, least-privilege frameworks, and support for production machine learning systems. Partner closely with business stakeholders to improve data quality, freshness, adoption, and decision-making. The role requires strong SQL, architecture design, first-principles problem solving, technical ownership, and customer focus.

Own centralized workforce forecasting, capacity planning, headcount strategy, and cost optimization across multiple lines of business. Model trade-offs involving FTEs, BPO, overtime, productivity, and shrinkage; analyze demand changes; identify capacity risks; and translate findings into executive recommendations. Partner with Finance, Product, and Operations to govern assumptions, investigate plan variances, standardize planning frameworks, and support strategic staffing decisions.

Leads Clipboard’s Applied Science function and team, setting the science roadmap across marketplace pricing, auctions, causal models, metrics, and experimentation. The manager balances production modeling with analytical work, partners with engineering, product, finance, and operations, and mentors and hires scientists. Responsibilities include developing and deploying quantitative models, designing experiments, defining marketplace metrics, prioritizing initiatives, and communicating findings to business and technical stakeholders.

Prospect, pitch, and close new long-term care facility partners across rural U.S. markets. Build relationships with facility decision-makers, create demand, manage territory pipelines, plan regional travel, attend industry events, and support customer adoption. The role combines remote inside sales with approximately one week of monthly travel for facility visits, meetings, and market development.

Provides frontline support by phone, chat, and email while reviewing, validating, and processing sensitive worker documents. Resolves discrepancies, verifies missing information, identifies potentially inauthentic or noncompliant documents, follows SOPs, maintains accurate records, and escalates issues appropriately. The role also collaborates with training and quality teams to improve workflows and customer experience in a regulated, fast-paced remote environment.

Own and improve Clipboard’s internal operations tooling ecosystem, including workflows, integrations, automations, support platforms, and AI-driven systems. Translate operational needs into technical solutions, partner with engineering, troubleshoot production issues, improve system reliability, and execute tooling initiatives that increase operational efficiency and scalability.

Own end-to-end product design for Clipboard’s worker and workplace applications, from research and problem definition through launch and iteration. Partner with product and engineering, conduct customer research, create high-fidelity prototypes, contribute to the design system, and ensure polished visual and interaction quality. The role also involves using AI tools throughout the design process and influencing product direction across complex, interconnected experiences.

Analyze operational data, identify trends and bottlenecks, and build dashboards, reports, and models to guide decisions. Improve workflows, processes, and operating procedures; evaluate AI, automation, and internal tools; and lead cross-functional strategic initiatives from planning through execution. Responsibilities may also include vendor implementation, predictive modeling, payment process improvements, and managing operations teams to improve performance, quality, and customer experience.

Generalist operations strategy role focused on analyzing operational data, identifying bottlenecks, building dashboards and models, implementing AI and automation tools, designing scalable workflows, and leading cross-functional initiatives. Projects may include improving payment collection, onboarding AI vendors, developing predictive payer-risk models, or managing operations teams to improve performance, quality, and customer experience.

Own complex enterprise customer and operational problems from diagnosis through resolution. Work with customer stakeholders and cross-functional Product, Engineering, and Operations teams to lead implementations, troubleshoot payroll, time clock, and integration issues, define workstreams, remove blockers, and drive outcomes without direct authority. Use customer insights, operational context, and data to improve processes and products. Occasional travel to customer sites is required.

Guide healthcare professionals through app onboarding by making outbound calls, hosting consultations, answering messages and tickets, sending follow-ups, documenting interactions, and identifying worker-experience improvements. The role requires clear communication, organization, problem-solving, rapport-building, and weekday availability during U.S. Eastern Time. Prior onboarding, inside sales, customer support, or healthcare recruiting experience is helpful but not required.

The Client Support Specialist will provide professional B2B customer support via voice and email, resolving issues and improving customer experiences across the platform.

The role involves providing support to business clients through voice and email, resolving issues related to shifts, payments, and platform functionality, while maintaining customer records and working across teams for effective problem resolution.

Review and validate onboarding documents for healthcare professionals, manage document queues and expirations, update statuses, resolve unread submissions, support special projects, recommend process improvements, collaborate cross-functionally, and meet accuracy and throughput targets.

As a Customer Experience Specialist, you will provide empathetic support to healthcare professionals through chat, voice, and email while troubleshooting issues and maintaining accurate documentation. You're expected to personalize communication, monitor trends, assist onboarding, and uphold company values.

Assist B2B clients through proactive support, address issues in real-time, and enhance experiences using tools like Zendesk. Collaborate with teams and uphold company values in communications.

The Client Support Specialist will provide proactive support to B2B clients, resolve issues related to shifts, payments, and platform usage, while maintaining high standards in communication and problem-solving.

Manage collections for workplace customers by calling and emailing accounts payable, resolving billing disputes, logging payment commitments, collaborating cross-functionally, building action plans for delinquent accounts, and maintaining a high quarterly collection rate.

Senior Strategy & Ops generalist focused initially on Billing: optimize collections and cash conversion, build predictive analytics and underwriting, vet AI vendor solutions, redesign payment conversion processes, and potentially manage Billing Account Managers to improve profitability while preserving customer experience.

Work as a generalist on Strategy & Operations with initial focus on Billing: improve collections, build predictive models, vet vendors (including AI agents), redesign payment conversion processes, and manage Billing Account Managers. Drive cross-functional projects to speed cash conversion, reduce losses, and preserve customer experience while supporting scalable growth.