Team Lead, Talent Acquisition, Operations and Programs

Summary:

About the Role:

 Reporting to the Manager, Talent Acquisition, Operations & Programs, we are seeking a dynamic and experienced Team Lead to guide and manage our Talent Acquisition Coordination team on a 1-year fixed term contract. This role will be pivotal in streamlining our interview scheduling process, implementing new technologies, and supporting broader talent acquisition initiatives. The ideal candidate will possess strong leadership skills, a passion for process improvement, and a commitment to delivering an exceptional candidate experience, while working in a fast paced, deadline driven environment.  

Responsibilities:
 

Team Leadership and Management:

• Inspire and manage a team of Talent Acquisition Coordinators, providing coaching, feedback, and oversight.

• Foster a collaborative and high-performing team environment.
   

Collaboration & Candidate Experience:

• Ensure an excellent candidate experience for all internal and external candidates by maintaining a smooth, efficient, and professional scheduling process, while reducing candidate drop-off due to scheduling issues. 

• Partner closely with the Talent Acquisition Leadership Team and the business to resolve scheduling challenges and find ways to improve efficiency.

• Identify process improvements in areas that require cross functional collaboration, including background check processing, contingent worker management and pre-boarding set up. 

• Build strong partnerships with cross-functional teams, including but not limited to, Onboarding, L&D, IT, and Payroll to guarantee a seamless pre-boarding and onboarding experience for new hires.
   

Interview Scheduling Optimization:

• In partnership with the Manager, Talent Acquisition, Operations & Programs, lead the implementation of a scheduling tool to optimize and automate the interview scheduling process.

• Ensure seamless integration of the scheduling tool with existing systems (e.g. Google Calendar, Slack, Workday (Application Tracking System) and Gem). 

• Support team training and rollout of the tool.

• Decrease manual tasks and increase scheduling efficiency.

• Monitor and improve key metrics such as time-to-hire and candidate experience.

Process Improvement and Programmatic Support:

• Support key Talent Acquisition initiatives, focused on continuously improving the experience for recruiters, candidates, and hiring managers through new solutions and technology, while ensuring legal compliance.

• Build, refine and iterate on a variety of programs that enhance the Talent Acquisition function, including but not limited to hiring events, referrals, internal hiring and DIBE initiatives. 

• Maintain an understanding of best-in-class practices in the talent market as it pertains to technology, programs, metrics, reporting and processes.

• Other duties as required. 

What you may bring:

• 3+ years of recruitment operations/programs experience, with at least 2 years in a talent acquisition operations/programs leadership role.

• Experience with implementing and managing scheduling tools or similar technologies.

• Demonstrated project management experience in a corporate environment. 

• Knowledge and experience working with Workday ATS and its reporting functionality.

• Solid understanding of talent acquisition processes and best practices.

• Excellent communication, organizational, and problem-solving skills.

• Flexibility and the ability to adapt to change quickly.

• Strong interpersonal skills and capacity to develop trust.

• Comfort with new technologies and tools.

• Experience working in the technology industry.

What you will find here:

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.
 

Some highlights of our Total Rewards program include:

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance 

• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office minimum 2 days per week on our Anchor Days. 

• Flexible time off policy, with an encouraged 20 days off per year.

• $2000 annual counseling benefit

• RRSP matching and RESP contribution 

• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years​

The full salary range* for this role is $93,700 to $117,100 to $140,500 CAD.Please note salary bands may differ based on location and local currency. Additionally, benefit offerings may differ depending on the employee's location.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility 

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers