Teams at Clinisys

Manages customer implementation projects from planning through delivery, ensuring projects meet timelines, budgets, scope, quality, and customer satisfaction goals. Responsibilities include stakeholder communication, risk and issue management, resource planning, forecasting, change control, project meetings, documentation standardization, continuous improvement, and collaboration with technical and product teams. The role also mentors project managers and uses AI tools to improve efficiency.

Designs and executes manual and automated software tests for scientific and healthcare products. Responsibilities include creating user-centric test scenarios, analyzing defects, performing root cause analysis, reviewing technical documentation, tracking issues, and coaching less-experienced analysts. The role requires test automation, SQL and database analysis, regulatory awareness, AI tool usage, and familiarity with AI/ML testing, APIs, data preparation, prompt engineering, and model performance monitoring.

Provides technical support for healthcare software clients through phone and web channels. Assesses, prioritizes, researches, documents, and resolves client issues; communicates status and resolutions; manages a support backlog; escalates complex or risky cases; maintains client satisfaction; uses knowledgebase and AI-assisted tools; and participates in on-call and holiday rotations.