Teams at Clinical Architecture

Senior leader owning post-sale client experience for implementation, operations, success, and professional services. Build and scale a high-performing team, define KPIs/OKRs, ensure product adoption, partner cross-functionally, and manage executive escalations to deliver predictable client outcomes at scale.

Operate, implement, and support internally managed and SaaS-hosted environments. Manage deployments across on-prem, cloud, and hybrid infrastructure. Collaborate with Engineering, DevOps, Security, and Support teams to ensure availability, performance, security, automation, and environment readiness for client implementations.

The Client Success Manager role involves ensuring a positive client experience through effective onboarding and software implementation, while collaborating with sales and maintaining strong client relationships.