Teams at Cliff House Maine

Lead overnight front desk and night audit operations, ensure accurate nightly financial reconciliation and reporting, train and manage overnight staff, handle overnight guest issues, maintain service standards, track performance metrics, and liaise with security and leadership.

Lead and oversee all front office functions—front desk, concierge, PBX, and bell services—driving guest satisfaction, team performance, budgeting, revenue optimization, SOPs, cross-department collaboration, and analysis of guest feedback to continuously improve service at a luxury resort.

Lead event planning from post-sale through execution across multiple resort venues. Manage contracts, vendor coordination, menus, cross-functional teams, client meetings, day-of logistics, staff leadership, and post-event follow-up to ensure high guest satisfaction and rebooking.