Cleo
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Benefits at Cleo
Financial + Retirement
401(K)
Company equity
Performance bonus
Office Perks
Commuter benefits
Company-sponsored outings
Fitness stipend
Free snacks and drinks
Health Insurance + Wellness
Dental insurance
Disability insurance
Flexible Spending Account (FSA)
Health insurance
Life insurance
Vision insurance
Child Care + Parental Leave
Family medical leave
Professional Development
Job training & conferences
Tuition reimbursement
Vacation + Time Off
Paid holidays
Paid sick days
Recently posted jobs
As a Support Engineer I, you will be the first point of contact for customers, addressing technical issues and inquiries. You will provide solutions related to software licensing and installation, monitor customer queues, and assist clients while ensuring excellent customer service.
The Senior Support Engineer I provides advanced technical assistance by resolving escalated customer issues, verifying bugs, and conducting customer calls. This role involves analyzing system data, maintaining communication with stakeholders, and delivering detailed solutions to support users of Cleo's Cloud software and integration tools.
Design and develop full-stack components for Cleo's integration software products. Collaborate with the product development team, troubleshoot and resolve bugs, and contribute to CI/CD pipelines and training material. Mentor less experienced engineers and evaluate external technologies for product enhancement.
