Jobs at Clair

Provide first-line customer support through phone, text, and email. Become an expert in Clair’s signup, earned wage advance, and repayment products; resolve financial questions; and deliver an exceptional user experience. Collaborate with product, technology, and partner teams to investigate issues and improve support. The role requires strong communication, numerical aptitude, Zendesk experience, and enthusiasm for fintech and supporting hourly workers.

Drive growth and product decisions through experimentation, statistical analysis, metrics management, data pipelines, modeling, and dashboard development. Partner with business and product teams to answer analytical questions, build ingestion and transformation workflows with dbt, and create visualizations that enable stakeholders to explore data and act on insights.

Own the strategy, development, launch, and iteration of Clair’s embedded fintech products. Identify opportunities, define roadmaps, conduct experiments, understand user needs, analyze data, and collaborate with engineering, design, finance, regulatory, operations, partners, and go-to-market teams. The role requires navigating ambiguity, balancing customer and business needs, and building new financial experiences in a regulated environment.

Build and own scalable fintech products end to end, partnering with product, design, and data teams. Design high-performance, event-driven systems, integrate AI models and autonomous agents, instrument features, monitor business outcomes, and optimize user experiences. Work across React, TypeScript, React Native, Laravel, PostgreSQL, and AWS while influencing technical strategy, architecture, and product decisions.

Lead FP&A responsibilities including forecasting, budgeting, financial modeling, scenario analysis, and board/investor reporting. Build and maintain models for revenue, unit economics, profitability, headcount, and cash flow. Produce monthly management reporting, partner cross-functionally to explain performance drivers, and develop scalable reporting infrastructure using Pigment, Snowflake, SQL, AI, and automation. Support fundraising, investor relations, and strategic finance initiatives.

Build and maintain Clair’s ELT pipelines and dbt data models, ingest new source systems, and create trusted datasets for analytics and business decisions. Improve data quality, testing, documentation, observability, governance, and access controls. Partner with analysts, data scientists, engineers, and business stakeholders to define metrics and resolve data issues. Support feature pipelines, optimize Snowflake costs, and occasionally provide ad hoc analysis.

The DevOps Engineer will architect and automate cloud infrastructure with Terraform, oversee reliability, monitoring, and performance, support AI/ML environments, and implement security and compliance controls for SOC2 and PCI DSS. The role also involves developing internal tools, managing AI integrations, and supporting a PHP/Laravel platform. Candidates need at least three years of DevOps or SRE experience, infrastructure-as-code expertise, coding ability, database experience, and familiarity with AI/ML workloads.

Conduct qualitative and quantitative UX research across the product lifecycle, including interviews, usability testing, surveys, concept testing, prototype validation, and customer discovery. Build Clair’s user research foundation, processes, repository, and roadmap. Partner with Product, Design, and Data to identify customer needs, synthesize findings, and turn insights into actionable product and strategy recommendations. Research financial products and sensitive financial decisions while helping establish a scalable research function.

Own Clair’s visual brand and marketing design across illustration, product visuals, motion, marketing emails, website pages, sales and partner decks, campaigns, social assets, and event collateral. Collaborate with product, marketing, sales, and partnerships while maintaining high standards for typography, layout, composition, color, and craft. Manage multiple projects, translate open-ended briefs into polished work, and deliver production-ready digital and print assets.

Own and expand strategic platform partnerships, serving as the primary contact for high-value accounts and executive stakeholders. Lead partner onboarding, integrations, launches, business reviews, and performance analysis. Identify commercial growth opportunities, advocate for partner needs internally, coordinate cross-functional teams, and drive initiatives across Product, Engineering, and Operations. The role requires strong relationship management, product fluency, data literacy, organization, and independent ownership in a fast-moving fintech environment.