Jobs at Civica

Hands-on Engineering Manager leading a team of 4–6 engineers while contributing technically. Responsibilities include coaching, Agile/Scrum delivery, software design and coding practices, roadmap planning, stakeholder communication, quality improvement, and delivery metrics. The role requires full-stack development, cloud-based SaaS experience, web and API development, DevOps and SRE knowledge, and experience with testing and automation.

Own Salesforce reporting and analytics for the global revenue organization. Build and maintain reports, dashboards, joined reports, and custom report types; analyze pipeline, forecasting, sales productivity, renewals, and revenue trends; ensure CRM data integrity; support forecasting, territory planning, quota management, and governance; and partner with Sales, Marketing, Customer Success, and Finance to deliver actionable insights.

Ensures accurate, contract-compliant invoicing across recurring, usage-based, milestone, and one-off billing models. Manages purchase orders, inter-company billing, reconciliations, billing queries, contract records, and audit documentation. Supports IFRS 15 revenue recognition, data cleansing, process readiness, and billing-system migration while collaborating with Sales, Service Delivery, and Finance teams. The role operates on early and late shifts and may require work on UK bank holidays.

Own complex software features end to end, from architecture and development through testing, deployment, and production support. Build scalable full-stack solutions with C#, .NET, and React while contributing to cloud-native delivery, CI/CD, observability, automated testing, security, and technical decision-making. Collaborate with product, design, and stakeholders, resolve technical risks, use AI-assisted engineering tools responsibly, and mentor or share knowledge with other engineers.

Manage and mentor a team of software engineers while contributing hands-on to software design, development, deployment, maintenance, code reviews, troubleshooting, and technical decisions. Lead delivery and engineering quality, collaborate with product and design stakeholders, improve team processes, and implement CI/CD pipelines, automated testing, observability, and secure coding practices.

Provides frontline application support to UK and APAC customers by triaging, troubleshooting, documenting, resolving, and escalating incidents and service requests. Maintains customer communications and case records, performs recurring data extracts and operational reporting, applies basic SQL queries, and contributes to service improvement. Requires customer service, service desk, infrastructure, network, end-user computing, Windows, Active Directory, Exchange, SQL Server, or Citrix knowledge.

Leads financial modelling, forecasting, long-range planning, scenario analysis and performance insights for executive decision-making. Owns modelling standards, controls and quality assurance; improves forecasting through automation, standardisation, data visualisation and planning tools. Partners with finance, data and operational teams, reviews assumptions and investment cases, supports M&A analysis, and coaches finance colleagues in modelling and analytics.

Analyze go-to-market performance, sales trends, targets, compensation, and incentives to deliver actionable commercial insights. Own and develop dashboards and recurring reports, conduct scenario modeling and ad-hoc analysis, validate data quality, and partner with Sales, Finance, and GTM leaders to support planning and decision-making.

Process NHS payroll inputs, validate calculations, produce payroll reports and payslips, submit authorized BACS payments, and ensure accurate, timely, legally compliant payroll processing. The role handles client queries, communicates with HMRC, NHS Pensions, and courts, completes year-end returns, and follows established NHS payroll procedures while supporting customers professionally.

Supports commercial activity across software contracts, bids, tenders, and customer relationships. Responsibilities include commercial reviews, risk assessments, contract negotiations, regulatory and policy compliance, commercial reporting, contract tracking, order booking, and process improvement. The role partners with sales, delivery, legal, and commercial teams to manage risk and support profitable growth across government and public-sector accounts.

Develop regional forecasts, scenarios, financial models, and driver-based analyses covering revenue, ARR, retention, margins, cash, and productivity. The role challenges assumptions, improves planning processes, partners with Commercial Finance, and provides strategic decision support to senior leaders, including the CFO and executive team. It also supports investment cases, long-range planning, and post-acquisition performance tracking.

Manages a portfolio of private health insurance customers, serving as the senior relationship contact and trusted advisor. Responsibilities include overseeing customer programs, budgets, revenue forecasts, risks, delivery timelines, quality, and funded initiatives. The role coordinates Project Management, Product, Engineering, and other stakeholders to deliver customer solutions, support retention, and build strategic partnerships. It requires strong commercial, program management, stakeholder influence, communication, negotiation, and relationship management skills. The position may be based anywhere in Australia with some travel.

Own and grow a regional portfolio of Local Government and regulated-market accounts. Responsibilities include executive relationship management, strategic account planning, retention, new-business development, enterprise and multi-solution opportunity conversion, digital partnership growth, commercial strategy, thought leadership, and using customer insights to drive expansion and outcomes.

Own a defined UK territory and established education-sector account base, identifying and closing new SaaS business opportunities. Responsibilities include prospecting, relationship building with senior stakeholders, consultative selling, full sales-cycle management, territory and account planning, pipeline forecasting, negotiation, and account growth using Salesforce. The role requires strong communication, organization, commercial focus, and willingness to travel to customer sites and team meetings.

Provides specialist employee relations support across Australia, New Zealand, and Singapore. Independently manages complex cases, workplace investigations, disciplinary matters, grievances, performance issues, and external claims. Advises leaders, coaches managers, develops compliant policies, supports restructures and consultation processes, and maintains constructive union relationships. Monitors employment legislation, applies industrial instruments, supports employee benefits and experience initiatives, and contributes to consistent people practices across the APAC region.

Leads a geographically distributed infrastructure team across the UK, India, and APAC. Oversees Azure and hybrid infrastructure operations, incident response, service reliability, projects, cloud transformation, data center exits, automation, resilience, FinOps, and capacity management. Develops team capability, manages resources and delivery, coordinates stakeholders, ensures governance and security standards, and drives continuous improvement across enterprise infrastructure services.

Deliver software implementation, consulting, training, troubleshooting, and support services for Civica Altitude across local government customers in Australia and New Zealand. Analyze council processes, redesign workflows, resolve escalated issues, document solutions, and provide expert guidance on rates administration, debt recovery, customer enquiries, financial administration, legislation, and compliance. Collaborate with internal teams, meet project targets, support product improvements, and build strong customer relationships.

Provide first-line phone and email support to local authorities using Civica’s Xpress electoral software. Responsibilities include logging and resolving customer queries, investigating issues, communicating updates, collaborating with technical and product teams, identifying recurring problems, and supporting knowledge sharing. The role requires additional evening or weekend support during busy election periods.

Designs and supports real-time location system implementations for healthcare clients. Responsibilities include gathering requirements, producing technical designs and diagrams, defining device placements and workflows, documenting interfaces, coordinating contractors, supporting testing and commissioning, delivering training, and contributing to product improvements. The role combines business analysis, technical solution design, client engagement, implementation support, and continuous improvement.

Manage accounts receivable activities including cash allocation, remittance processing, customer account maintenance, invoice portal submissions, reporting, and query resolution. Maintain accurate financial data, support regional finance operations, collaborate with Credit Control and Revenue teams, and contribute to process improvements. The role requires strong attention to detail, organization, analytical problem-solving, and experience handling high-volume transactional finance activities.