Jobs at Civica

Process NHS payroll inputs, validate calculations, produce payroll reports and payslips, submit authorized BACS payments, and ensure accurate, timely, legally compliant payroll processing. The role handles client queries, communicates with HMRC, NHS Pensions, and courts, completes year-end returns, and follows established NHS payroll procedures while supporting customers professionally.

Supports commercial activity across software contracts, bids, tenders, and customer relationships. Responsibilities include commercial reviews, risk assessments, contract negotiations, regulatory and policy compliance, commercial reporting, contract tracking, order booking, and process improvement. The role partners with sales, delivery, legal, and commercial teams to manage risk and support profitable growth across government and public-sector accounts.

Develop regional forecasts, scenarios, financial models, and driver-based analyses covering revenue, ARR, retention, margins, cash, and productivity. The role challenges assumptions, improves planning processes, partners with Commercial Finance, and provides strategic decision support to senior leaders, including the CFO and executive team. It also supports investment cases, long-range planning, and post-acquisition performance tracking.

Provide helpdesk and onsite IT support to colleagues, managing incidents, service requests, problems, and escalations through resolution. Maintain accurate records, meet service levels, prevent SLA breaches, and follow IT service management policies. Support Microsoft 365, Azure, Active Directory, operating systems, networking, security, backups, and potentially Linux, Unix, macOS, executives, and meeting-room AV. Contribute to knowledge articles, continuous improvement, and effective team communication.

Manages a portfolio of private health insurance customers, serving as the senior relationship contact and trusted advisor. Responsibilities include overseeing customer programs, budgets, revenue forecasts, risks, delivery timelines, quality, and funded initiatives. The role coordinates Project Management, Product, Engineering, and other stakeholders to deliver customer solutions, support retention, and build strategic partnerships. It requires strong commercial, program management, stakeholder influence, communication, negotiation, and relationship management skills. The position may be based anywhere in Australia with some travel.

Own and grow a regional portfolio of Local Government and regulated-market accounts. Responsibilities include executive relationship management, strategic account planning, retention, new-business development, enterprise and multi-solution opportunity conversion, digital partnership growth, commercial strategy, thought leadership, and using customer insights to drive expansion and outcomes.

Own a defined UK territory and established education-sector account base, identifying and closing new SaaS business opportunities. Responsibilities include prospecting, relationship building with senior stakeholders, consultative selling, full sales-cycle management, territory and account planning, pipeline forecasting, negotiation, and account growth using Salesforce. The role requires strong communication, organization, commercial focus, and willingness to travel to customer sites and team meetings.

Provides specialist employee relations support across Australia, New Zealand, and Singapore. Independently manages complex cases, workplace investigations, disciplinary matters, grievances, performance issues, and external claims. Advises leaders, coaches managers, develops compliant policies, supports restructures and consultation processes, and maintains constructive union relationships. Monitors employment legislation, applies industrial instruments, supports employee benefits and experience initiatives, and contributes to consistent people practices across the APAC region.

Leads a geographically distributed infrastructure team across the UK, India, and APAC. Oversees Azure and hybrid infrastructure operations, incident response, service reliability, projects, cloud transformation, data center exits, automation, resilience, FinOps, and capacity management. Develops team capability, manages resources and delivery, coordinates stakeholders, ensures governance and security standards, and drives continuous improvement across enterprise infrastructure services.

Deliver software implementation, consulting, training, troubleshooting, and support services for Civica Altitude across local government customers in Australia and New Zealand. Analyze council processes, redesign workflows, resolve escalated issues, document solutions, and provide expert guidance on rates administration, debt recovery, customer enquiries, financial administration, legislation, and compliance. Collaborate with internal teams, meet project targets, support product improvements, and build strong customer relationships.

Provide first-line phone and email support to local authorities using Civica’s Xpress electoral software. Responsibilities include logging and resolving customer queries, investigating issues, communicating updates, collaborating with technical and product teams, identifying recurring problems, and supporting knowledge sharing. The role requires additional evening or weekend support during busy election periods.

Designs and supports real-time location system implementations for healthcare clients. Responsibilities include gathering requirements, producing technical designs and diagrams, defining device placements and workflows, documenting interfaces, coordinating contractors, supporting testing and commissioning, delivering training, and contributing to product improvements. The role combines business analysis, technical solution design, client engagement, implementation support, and continuous improvement.

Manage accounts receivable activities including cash allocation, remittance processing, customer account maintenance, invoice portal submissions, reporting, and query resolution. Maintain accurate financial data, support regional finance operations, collaborate with Credit Control and Revenue teams, and contribute to process improvements. The role requires strong attention to detail, organization, analytical problem-solving, and experience handling high-volume transactional finance activities.

Manage the full lifecycle of laptops, desktops, mobile phones, peripherals, and other end-user devices. Prepare, deploy, enroll, troubleshoot, refresh, redeploy, wipe, and decommission hardware using Intune and Windows Autopilot. Maintain asset and inventory records, coordinate suppliers and deliveries, handle ITSM incidents, and provide occasional onsite AV support. The role requires hands-on hardware knowledge, customer service, organization, and familiarity with Microsoft endpoint tools.

The Senior PMO Analyst coordinates PMO activities for complex healthcare IT programmes, strengthens governance, conducts assurance and stage-gate reviews, manages project health checks, and prepares executive reporting. The role supports stakeholder and project management, applies Agile and Waterfall methodologies, drives continuous improvement, and helps mature PMO capabilities across government-related programmes.

Generate new business for Civica by finding opportunities, building senior-level relationships, qualifying pipeline, progressing deals, and working cross-functionally to win public sector software contracts.

Lead Civica's global NetSuite transformation as Product Owner. Manage implementation partners, translate business requirements into technical solutions, drive Agile delivery, govern platform enhancements and integrations, build and lead an Enterprise Applications team, and support global rollout and adoption to deliver business value across Finance, Technology, and operations.

Processes purchase requisitions and purchase orders, obtains supplier quotations, supports negotiations and sales-order cost validation, maintains supplier pricing and inventory records, reconciles stock, prepares purchasing reports, and ensures compliance with financial and procurement controls. The role also identifies cost-saving opportunities, supports supplier management, and provides internal customer service.

Leads and develops the Presales function, partnering with Sales to improve qualification, solution positioning, demonstrations, conversion, revenue quality, and margin protection. Establishes scalable operating processes, coaches technical specialists to communicate business value, and collaborates with Product, Engineering, Delivery, and Commercial teams to improve complex software and services sales outcomes.

Leads SRE and LiveOps teams in improving reliability, performance, security, observability, incident response, and operational excellence for cloud-native SaaS products. The role combines hands-on technical leadership with people management, including architecture reviews, debugging production systems, automation, infrastructure as code, CI/CD, SLOs, technical debt prioritization, mentoring, and cross-functional collaboration with Platform, Security, Product, Support, and Operations teams.