Jobs at Civica

Develop and maintain pension calculations in Civica's pensions software. Analyze scheme rules and legislation, create unit tests and test scenarios, support Agile delivery, engage with customers and stakeholders, produce technical documentation, assist product testing and ongoing support.

Provide L2 support for Civica's Carelink health and community care software: troubleshoot and resolve technical issues, manage multiple support requests to meet SLAs, liaise with customers and internal teams, maintain accurate documentation and knowledge base articles, apply product knowledge, and contribute to QA and product quality improvements.

Lead delivery of complex, multi-project software programs for public sector clients. Oversee interconnected projects, manage and mentor Project Managers, establish governance and controls, manage budgets, risks, and commercial opportunities, engage executive stakeholders, and drive change and delivery excellence across programs.

Lead the people side of a global Certinia PSA implementation: develop and deliver change strategy, assess impacts, create communications, training and readiness plans, engage stakeholders and sponsors, coordinate champions, measure adoption and readiness, manage resistance and risks, and report on change outcomes to support successful deployment and post-go-live adoption.

Provide application support and excellent customer service for Civica software, diagnosing and resolving customer issues, maintaining accurate records, following service management processes, coordinating escalations with developers, and contributing to continuous improvement and knowledge management.

Manage strategic customer relationships across government, education, and health sectors. Drive account growth, renewals, and value realization; lead governance forums and business reviews; translate customer needs into actionable plans with product, delivery, and support teams; use data and metrics to improve customer outcomes and manage complex portfolios.

The NHS Pensions Administrator role involves managing pension administration tasks, providing customer support, and ensuring accurate service delivery while working with clients and their employees.

The Senior Product Designer will create visually compelling user interfaces, collaborate with teams, develop prototypes, ensure accessibility, and contribute to design systems.

Design, build, and ship production-ready software; decompose ambiguous problems into system architectures; modernise legacy systems and develop greenfield features; own technical decisions, testing, observability, and documentation; collaborate with product and design and ensure operational readiness.

Configure and quality-assure ballot communications (artwork, print, email campaigns, websites) from client requirements using approved templates and CMS. Perform proofreading, version control, testing support, and follow operational and audit procedures while collaborating with project managers, delivery specialists, production, reporting and support teams.

Prepare, validate, cleanse and deduplicate voter data; allocate/manage voter credentials; maintain audit trails; perform QA, reconciliation and reporting; escalate data issues and follow data protection and security controls.

Lead planning, execution, optimization, and reporting of paid digital media; overhaul and run organic social (especially LinkedIn); build employee advocacy and executive visibility; manage agency/platform relationships; align paid and organic strategies across marketing teams to drive pipeline and brand.

As a Level 2 Support Analyst, you will provide advanced support for Civica applications, collaborate with teams to resolve issues, and mentor Level 1 analysts.

Manage and optimize Civica's web performance strategy focusing on user journeys, conversion rate optimization, web analytics, and collaboration with marketing teams for improved outcomes.

The RTLS Technical Engineer is responsible for delivering RTLS solutions to enhance healthcare technology, involving client interaction and problem solving with networking and database skills.

Lead global account-based marketing using Demandbase; plan target accounts, design multi-channel ABM campaigns, run programmatic/display advertising, support Salesforce Marketing Cloud automation and nurture workflows, and deliver reporting on ABM engagement and campaign performance.

Lead global marketing planning, budgeting and reporting. Manage marketing tech stack and CRM integrations, build performance dashboards, improve workflows, and provide insights to senior stakeholders to drive measurable pipeline and ROI.

As a Network Engineer, you'll support and optimize global network infrastructure, troubleshoot issues, collaborate with teams, and enhance service stability.

Lead and coach a team of Credit Controllers to drive collections, reduce DSO, manage high-risk accounts, produce performance reporting, support month-end reconciliations, and contribute to process improvements and system integration while managing a small client portfolio.

Four-week summer internship working with software analysts, developers, and product managers to perform user acceptance testing, design new functionality, document knowledge articles, and build sales proposals and product demonstrations.