Jobs at Civica

Lead architectural direction and engineering practices across a React/Golang platform consolidation. Drive cross-team alignment, mentor engineers, unblock delivery, prototype solutions, and ensure modular, operable systems.

Provide advanced Level 2 support for the Reflect & Recover application: manage escalations from Level 1, diagnose root causes, apply configuration changes or workarounds, coordinate with Level 3/product/engineering, update customers end-to-end, contribute to KB content, and mentor junior analysts.

As Marketing AI and Automations Lead, you will manage automation architecture, integrate platforms, and develop AI-driven workflows to optimize marketing processes and strategies.

Drive new SaaS business across UK public sector accounts for People & Workforce Management. Build senior relationships, manage full sales cycle, use Salesforce to track pipeline, and position solutions to transform public services.

Manage and optimise SharePoint Online for Department of Justice programs: configure sites, libraries, permissions, governance, retention and integrations. Drive automation with Power Platform/Copilot, provide end-user support and training, troubleshoot issues, audit environments, and collaborate with PMO and stakeholders to improve productivity and compliance.

Lead planning and delivery of complex election and voter registration projects for local authorities. Act as senior client contact and advisor, mentor team members, improve internal processes and tools, manage multiple concurrent projects, and represent Civica in senior client engagements to ensure quality, risk mitigation, and service evolution.

Lead delivery of election and voter registration projects for local authority clients, act as primary client contact, own technical/service areas, mentor junior staff, drive continuous improvement, prepare project documentation, and ensure quality, timelines and stakeholder satisfaction.

Provide customer-centric application support for Civica solutions: diagnose, troubleshoot and resolve complex issues, follow service management processes, document interactions, collaborate with cross-functional teams, and drive continuous improvement and knowledge sharing.

Four-week summer internship working with software analysts, developers, and product managers to perform user acceptance testing, design new functionality, document knowledge articles, and build sales proposals and product demonstrations.

As a Summer Auditor, you'll travel to schools, audit assets, use the Civica Education System to replicate sites digitally, and train staff.

Manage payroll bureau pensions operations for multiple customers: process pension contributions and returns, respond to pay and pension queries, ensure statutory compliance, support implementations, and maintain customer relationships and data security.

As a Level 2 Support Analyst, you'll resolve complex application issues, collaborate with various teams for solutions, mentor Level 1 analysts, and contribute to ITIL processes and documentation.

As a Pensions Calculation Engineer, you will develop and maintain pensions calculation functionality, translate business requirements into technical logic, and support implementation efforts, ensuring accurate data processing and validation.

Provide L2 support for Civica's Carelink health and community care software: troubleshoot and resolve technical issues, manage multiple support requests to meet SLAs, liaise with customers and internal teams, maintain accurate documentation and knowledge base articles, apply product knowledge, and contribute to QA and product quality improvements.

Lead the people side of a global Certinia PSA implementation: develop and deliver change strategy, assess impacts, create communications, training and readiness plans, engage stakeholders and sponsors, coordinate champions, measure adoption and readiness, manage resistance and risks, and report on change outcomes to support successful deployment and post-go-live adoption.

Develop and maintain pension calculations in Civica's pensions software. Analyze scheme rules and legislation, create unit tests and test scenarios, support Agile delivery, engage with customers and stakeholders, produce technical documentation, assist product testing and ongoing support.

Lead delivery of complex, multi-project software programs for public sector clients. Oversee interconnected projects, manage and mentor Project Managers, establish governance and controls, manage budgets, risks, and commercial opportunities, engage executive stakeholders, and drive change and delivery excellence across programs.

Provide first-line support for the Daymap application: triage and resolve customer incidents, log interactions, escalate complex issues, collaborate with internal teams, and use SQL to query databases for troubleshooting. Focus on timely, customer-first, and transparent communication.

The Senior Product Designer will create visually compelling user interfaces, collaborate with teams, develop prototypes, ensure accessibility, and contribute to design systems.

Design, build, and ship production-ready software; decompose ambiguous problems into system architectures; modernise legacy systems and develop greenfield features; own technical decisions, testing, observability, and documentation; collaborate with product and design and ensure operational readiness.