Jobs at Civica

Manage a customer portfolio to drive cash collections and reduce debt risk. Pursue overdue invoices, reconcile accounts, respond to debt enquiries, monitor account risks, maintain collection records, prepare statements, process card payments, and collaborate with internal teams to support cash flow and transformation initiatives.

Generate and qualify new business opportunities, build trusted relationships with senior customers, create quality sales pipeline, and maintain deal momentum through effective discovery, qualification, and commercial discipline. The role requires consistent activity, accountability for pipeline health and results, resilience, adaptability, and collaboration. It is based in Melbourne or Sydney, with at least two office days weekly, and includes structured onboarding and sales enablement support.

Leads the establishment and development of Civica’s finance shared services operations in India. Responsibilities include transitioning and migrating processes, overseeing billing, reconciliations and month-end close, strengthening financial controls, integrating NetSuite, defining KPIs and SLAs, driving automation and transformation, and building a high-performing finance operations team.

The Business Development Manager will drive new business growth in healthcare SaaS, engaging stakeholders, managing the sales cycle, and expanding market presence.

Serve as a central customer liaison within the Global Customer Success team: manage incoming requests across finance, product, engineering and delivery; coordinate cross-functional responses; quality-assure communications; identify recurring issues and drive improvements; provide engagement insights and reporting; partner with leadership to develop customer engagement approaches tied to business transformation goals.

Lead localisation and delivery of change activities for the APAC rollout of Certinia PSA. Engage stakeholders, coordinate communications, readiness, training, go‑live and post‑go‑live adoption to ensure successful adoption of new systems and processes.

Lead transformation of APAC LiveOps into a modern SRE and CloudOps capability. Define operating model, improve reliability, observability, incident response, automation and infrastructure as code. Partner with Product, Platform, Security and regional teams to reduce downtime, increase resilience and embed SRE practices across the region while building and coaching high-performing teams.

Translate global product marketing strategy into APAC execution. Develop regional value propositions, messaging, GTM plans, and sales enablement. Lead product launches, drive pipeline, conversion and sales velocity, partner with Product, Sales, Customer Success and Marketing, and build customer advocacy and evidence programs to improve commercial outcomes across multiple APAC markets.

As a Network Engineer, you'll support and optimize global network infrastructure, troubleshoot issues, collaborate with teams, and enhance service stability.

Lead end-to-end delivery of complex global IT projects (cloud migrations, infrastructure, software implementations). Define scope, manage budgets, risks, vendors, governance, and stakeholder communications. Mentor project teams, ensure compliance, and drive benefits realization and operational handover.

Generate new business for Civica by finding opportunities, building senior-level relationships, qualifying pipeline, progressing deals, and working cross-functionally to win public sector software contracts.

Own strategic customer relationships for public-sector SaaS solutions: drive account growth, renewals, value realization, governance, and cross-functional delivery. Translate customer needs into plans, use data to measure outcomes, and ensure high-quality, continuous improvement across multiple concurrent accounts.

Provide hands-on IT support across hardware, software, Microsoft 365, meeting room technology and AV. Handle service desk tickets, onboarding, device setup, and user troubleshooting (face-to-face, phone, remote). Maintain ticket SLAs, communicate with stakeholders, and collaborate with a global IT team to improve workplace technology and processes.

Lead implementation of Civica Revenues & Benefits solutions for local authorities: run discovery workshops, configure systems, support data migration and testing, deliver training, manage risks and stakeholders, and coordinate with project and product teams to ensure successful go-live and customer adoption.

Lead UK proposition activation and product launches by turning strategy and customer insight into practical go-to-market materials. Collaborate with Product, Sales Enablement, Sales, Customer Success and Marketing to maintain CVP playbooks, drive adoption, gather feedback, measure activation performance, and improve product marketing processes to support conversion, velocity and customer value.

Lead Civica's global NetSuite transformation as Product Owner. Manage implementation partners, translate business requirements into technical solutions, drive Agile delivery, govern platform enhancements and integrations, build and lead an Enterprise Applications team, and support global rollout and adoption to deliver business value across Finance, Technology, and operations.

Provide frontline application support for Civica customers across UK and APAC: triage and resolve incidents and requests via case management, communicate with customers, run basic SQL queries, perform reporting and recurring data extracts, and use knowledge articles to route or close cases while supporting continuous service improvement.

Develop and maintain pension calculations in Civica's pensions software. Analyze scheme rules and legislation, create unit tests and test scenarios, support Agile delivery, engage with customers and stakeholders, produce technical documentation, assist product testing and ongoing support.

The Senior Product Designer will create visually compelling user interfaces, collaborate with teams, develop prototypes, ensure accessibility, and contribute to design systems.

Design, build, and ship production-ready software; decompose ambiguous problems into system architectures; modernise legacy systems and develop greenfield features; own technical decisions, testing, observability, and documentation; collaborate with product and design and ensure operational readiness.