Jobs at Civica

Designs and supports real-time location system implementations for healthcare clients. Responsibilities include gathering requirements, producing technical designs and diagrams, defining device placements and workflows, documenting interfaces, coordinating contractors, supporting testing and commissioning, delivering training, and contributing to product improvements. The role combines business analysis, technical solution design, client engagement, implementation support, and continuous improvement.

Creates and executes automated test scripts, maintains test data and automation frameworks, documents defects, and collaborates with development teams to improve software quality. Provides rotating Tier 1 and Tier 2 customer support, assists with user testing, resolves end-user inquiries, and develops expertise in Civica’s Convergence application. The role requires familiarity with Playwright, scripting, SQL Server, Microsoft Office, and AI tools for test automation.

Manage accounts receivable activities including cash allocation, remittance processing, customer account maintenance, invoice portal submissions, reporting, and query resolution. Maintain accurate financial data, support regional finance operations, collaborate with Credit Control and Revenue teams, and contribute to process improvements. The role requires strong attention to detail, organization, analytical problem-solving, and experience handling high-volume transactional finance activities.

Manage the full lifecycle of laptops, desktops, mobile phones, peripherals, and other end-user devices. Prepare, deploy, enroll, troubleshoot, refresh, redeploy, wipe, and decommission hardware using Intune and Windows Autopilot. Maintain asset and inventory records, coordinate suppliers and deliveries, handle ITSM incidents, and provide occasional onsite AV support. The role requires hands-on hardware knowledge, customer service, organization, and familiarity with Microsoft endpoint tools.

The Senior PMO Analyst coordinates PMO activities for complex healthcare IT programmes, strengthens governance, conducts assurance and stage-gate reviews, manages project health checks, and prepares executive reporting. The role supports stakeholder and project management, applies Agile and Waterfall methodologies, drives continuous improvement, and helps mature PMO capabilities across government-related programmes.

Generate new business for Civica by finding opportunities, building senior-level relationships, qualifying pipeline, progressing deals, and working cross-functionally to win public sector software contracts.

The FP&A Analyst develops forecasts, scenarios, financial models, and driver-based analyses covering revenue, ARR, retention, margins, cash flow, and productivity. They explain performance variances, improve planning processes, challenge assumptions, and provide decision support to senior leaders, including the CFO and executive team. The role also supports strategic analysis, investment cases, long-range planning, and post-acquisition performance tracking across regions and geographies.

Lead Civica's global NetSuite transformation as Product Owner. Manage implementation partners, translate business requirements into technical solutions, drive Agile delivery, govern platform enhancements and integrations, build and lead an Enterprise Applications team, and support global rollout and adoption to deliver business value across Finance, Technology, and operations.

Processes purchase requisitions and purchase orders, obtains supplier quotations, supports negotiations and sales-order cost validation, maintains supplier pricing and inventory records, reconciles stock, prepares purchasing reports, and ensures compliance with financial and procurement controls. The role also identifies cost-saving opportunities, supports supplier management, and provides internal customer service.

Leads and develops the Presales function, partnering with Sales to improve qualification, solution positioning, demonstrations, conversion, revenue quality, and margin protection. Establishes scalable operating processes, coaches technical specialists to communicate business value, and collaborates with Product, Engineering, Delivery, and Commercial teams to improve complex software and services sales outcomes.

Develops and executes scalable sales enablement programs supporting GTM transformation, cross-sell performance, pipeline generation, and sales effectiveness. Partners with senior leadership and cross-functional teams to identify capability gaps, create training and sales content, build learning pathways, establish methodologies and playbooks, and maintain enablement resources. Uses performance metrics and sales technologies to improve capability, confidence, and results across the sales organization.

Leads SRE and LiveOps teams in improving reliability, performance, security, observability, incident response, and operational excellence for cloud-native SaaS products. The role combines hands-on technical leadership with people management, including architecture reviews, debugging production systems, automation, infrastructure as code, CI/CD, SLOs, technical debt prioritization, mentoring, and cross-functional collaboration with Platform, Security, Product, Support, and Operations teams.

Leads Employee Relations and People Operations across Australia, New Zealand, and Singapore. Manages a team of five, oversees complex employee relations cases, ensures employment-law compliance, drives process improvement and automation, and supports restructures, acquisitions, transformation, and change programs. Partners with business leaders and global teams to deliver effective people services, strengthen governance, and improve employee experience.

Design, develop, test, and maintain enterprise software for a business-critical justice platform using C#, .NET, SQL, APIs, Docker, cloud technologies, and microservices. Responsibilities include architectural design, technical planning, code reviews, troubleshooting, performance optimization, production support, platform modernization, mentoring developers, and promoting secure, scalable engineering practices.

Operate and monitor production and cloud environments across Azure, AWS, and VMware. Respond to alerts, troubleshoot incidents, support Kubernetes and containerized workloads, automate deployments and infrastructure, and improve observability, reliability, and operational efficiency. Participate in on-call rotations, contribute to root cause analysis and preventative actions, maintain runbooks, and collaborate with SRE, Platform, Development, Support, and Services teams.

Manage software implementation projects for local government customers, including deployments, upgrades, migrations, and module rollouts. Lead projects from initiation through go-live and hypercare while coordinating councils, consultants, engineers, and product teams. Responsibilities include stakeholder management, project planning, RAID management, reporting, budgeting, forecasting, risk mitigation, governance, workshops, steering committees, and status meetings across multiple concurrent projects.

Provides administrative support to the Payments team by processing card payments, managing post and correspondence, responding to customer and patient enquiries, contacting patients about outstanding balances, maintaining records, routing calls, and supporting daily office operations. The role is hybrid and requires strong organization, attention to detail, numeracy, literacy, telephone communication, Microsoft Office skills, and prior administrative experience.

Develop and maintain automated test frameworks and scripts using Playwright, Python, Selenium, and CI/CD pipelines. Migrate Selenium tests to Playwright, perform manual and automated functional testing, and execute API, database, compatibility, accessibility, regression, UAT, and integration testing. Document results, report defects, troubleshoot issues, design automation solutions, and mentor team members while delivering test commitments independently.

Generate and qualify new business opportunities, build trusted relationships with senior customers, create quality sales pipeline, and maintain deal momentum through effective discovery, qualification, and commercial discipline. The role requires consistent activity, accountability for pipeline health and results, resilience, adaptability, and collaboration. It is based in Melbourne or Sydney, with at least two office days weekly, and includes structured onboarding and sales enablement support.

Supports sales teams by demonstrating Civica Housing and Property Management solutions, responding to bids and tenders, and translating customer needs into value-based software proposals. Acts as the subject matter expert for social housing and local government customers, collaborating with technical and non-technical stakeholders. Responsibilities include software demonstrations, bid writing, quality assurance, compliance with RFI and tender requirements, customer analysis, and development of multimedia collateral.