Jobs at Civica

Provide in-house legal advice on commercial, technology, licensing, IP and data protection matters; draft and negotiate contracts; support compliance, incident management, procurement, governance and M&A; partner with stakeholders across UK, Australia and India.

Lead and deliver internal communications and employee engagement programmes that bring Civica’s strategy and transformation to life. Create communication plans and multi-channel content, advise senior stakeholders, coordinate cross-team activity, and measure/optimise engagement to support change and organise messaging across the global organisation.

Provide advanced Level 2 support for the Reflect & Recover application: manage escalations from Level 1, diagnose root causes, apply configuration changes or workarounds, coordinate with Level 3/product/engineering, update customers end-to-end, contribute to KB content, and mentor junior analysts.

Lead architectural direction and engineering practices across a React/Golang platform consolidation. Drive cross-team alignment, mentor engineers, unblock delivery, prototype solutions, and ensure modular, operable systems.

Drive new SaaS business across UK public sector accounts for People & Workforce Management. Build senior relationships, manage full sales cycle, use Salesforce to track pipeline, and position solutions to transform public services.

Lead delivery of election and voter registration projects for local authority clients, act as primary client contact, own technical/service areas, mentor junior staff, drive continuous improvement, prepare project documentation, and ensure quality, timelines and stakeholder satisfaction.

Lead planning and delivery of complex election and voter registration projects for local authorities. Act as senior client contact and advisor, mentor team members, improve internal processes and tools, manage multiple concurrent projects, and represent Civica in senior client engagements to ensure quality, risk mitigation, and service evolution.

As a Summer Auditor, you'll travel to schools, audit assets, use the Civica Education System to replicate sites digitally, and train staff.

As a Pensions Calculation Engineer, you will develop and maintain pensions calculation functionality, translate business requirements into technical logic, and support implementation efforts, ensuring accurate data processing and validation.

Lead UK proposition activation and product launches by turning strategy and customer insight into practical go-to-market materials. Collaborate with Product, Sales Enablement, Sales, Customer Success and Marketing to maintain CVP playbooks, drive adoption, gather feedback, measure activation performance, and improve product marketing processes to support conversion, velocity and customer value.

Lead Civica's global NetSuite transformation as Product Owner. Manage implementation partners, translate business requirements into technical solutions, drive Agile delivery, govern platform enhancements and integrations, build and lead an Enterprise Applications team, and support global rollout and adoption to deliver business value across Finance, Technology, and operations.

Develop and maintain pension calculations in Civica's pensions software. Analyze scheme rules and legislation, create unit tests and test scenarios, support Agile delivery, engage with customers and stakeholders, produce technical documentation, assist product testing and ongoing support.

Provide L2 support for Civica's Carelink health and community care software: troubleshoot and resolve technical issues, manage multiple support requests to meet SLAs, liaise with customers and internal teams, maintain accurate documentation and knowledge base articles, apply product knowledge, and contribute to QA and product quality improvements.

Lead delivery of complex, multi-project software programs for public sector clients. Oversee interconnected projects, manage and mentor Project Managers, establish governance and controls, manage budgets, risks, and commercial opportunities, engage executive stakeholders, and drive change and delivery excellence across programs.

Lead the people side of a global Certinia PSA implementation: develop and deliver change strategy, assess impacts, create communications, training and readiness plans, engage stakeholders and sponsors, coordinate champions, measure adoption and readiness, manage resistance and risks, and report on change outcomes to support successful deployment and post-go-live adoption.

Provide application support and excellent customer service for Civica software, diagnosing and resolving customer issues, maintaining accurate records, following service management processes, coordinating escalations with developers, and contributing to continuous improvement and knowledge management.

Manage strategic customer relationships across government, education, and health sectors. Drive account growth, renewals, and value realization; lead governance forums and business reviews; translate customer needs into actionable plans with product, delivery, and support teams; use data and metrics to improve customer outcomes and manage complex portfolios.

The Senior Product Designer will create visually compelling user interfaces, collaborate with teams, develop prototypes, ensure accessibility, and contribute to design systems.

Design, build, and ship production-ready software; decompose ambiguous problems into system architectures; modernise legacy systems and develop greenfield features; own technical decisions, testing, observability, and documentation; collaborate with product and design and ensure operational readiness.

Configure and quality-assure ballot communications (artwork, print, email campaigns, websites) from client requirements using approved templates and CMS. Perform proofreading, version control, testing support, and follow operational and audit procedures while collaborating with project managers, delivery specialists, production, reporting and support teams.