Jobs at Civica

Manage customer engagement across a portfolio of accounts, act as escalation point, build relationships, monitor workloads, identify issue trends, drive service improvements, document knowledge, and collaborate with internal teams to enhance customer experience.

Lead and scale a team of Customer Engagement Managers to own end-to-end customer relationships. Drive customer health, cNPS, NRR and GRR, manage renewals and escalations, partner cross-functionally to improve customer outcomes, and enforce data discipline and governance across the team.

Serve as a central customer liaison within the Global Customer Success team: manage incoming requests across finance, product, engineering and delivery; coordinate cross-functional responses; quality-assure communications; identify recurring issues and drive improvements; provide engagement insights and reporting; partner with leadership to develop customer engagement approaches tied to business transformation goals.

Lead localisation and delivery of change activities for the APAC rollout of Certinia PSA. Engage stakeholders, coordinate communications, readiness, training, go‑live and post‑go‑live adoption to ensure successful adoption of new systems and processes.

Partner with sales to design value-led Public Sector SaaS solutions. Lead discovery, deliver tailored product demonstrations and workshops, support bids and proposals, translate technical capabilities into business outcomes and ROI, and act as a trusted advisor to customers and stakeholders.

Provide Level 2 support for the Civica Education Suite: investigate and troubleshoot complex application issues, run SQL queries for data validation, review logs and background jobs, handle SLA-driven cases, liaise with Level 3 Support, Product, Engineering and Technical Operations, and assist with integrations, finance modules, and reporting-related issues.

Lead transformation of APAC LiveOps into a modern SRE and CloudOps capability. Define operating model, improve reliability, observability, incident response, automation and infrastructure as code. Partner with Product, Platform, Security and regional teams to reduce downtime, increase resilience and embed SRE practices across the region while building and coaching high-performing teams.

Translate global product marketing strategy into APAC execution. Develop regional value propositions, messaging, GTM plans, and sales enablement. Lead product launches, drive pipeline, conversion and sales velocity, partner with Product, Sales, Customer Success and Marketing, and build customer advocacy and evidence programs to improve commercial outcomes across multiple APAC markets.

Lead end-to-end recruitment across APAC for complex technology roles. Partner with hiring managers and HR to build pipelines, source passive candidates, manage multiple vacancies, run structured screening, and embed recruitment best practices using ATS and recruitment technologies to deliver high-quality hiring outcomes and strong candidate/hiring manager experiences.

As a Network Engineer, you'll support and optimize global network infrastructure, troubleshoot issues, collaborate with teams, and enhance service stability.

Lead end-to-end delivery of complex global IT projects (cloud migrations, infrastructure, software implementations). Define scope, manage budgets, risks, vendors, governance, and stakeholder communications. Mentor project teams, ensure compliance, and drive benefits realization and operational handover.

Generate new business for Civica by finding opportunities, building senior-level relationships, qualifying pipeline, progressing deals, and working cross-functionally to win public sector software contracts.

Own strategic customer relationships for public-sector SaaS solutions: drive account growth, renewals, value realization, governance, and cross-functional delivery. Translate customer needs into plans, use data to measure outcomes, and ensure high-quality, continuous improvement across multiple concurrent accounts.

Provide hands-on IT support across hardware, software, Microsoft 365, meeting room technology and AV. Handle service desk tickets, onboarding, device setup, and user troubleshooting (face-to-face, phone, remote). Maintain ticket SLAs, communicate with stakeholders, and collaborate with a global IT team to improve workplace technology and processes.

Lead implementation of Civica Revenues & Benefits solutions for local authorities: run discovery workshops, configure systems, support data migration and testing, deliver training, manage risks and stakeholders, and coordinate with project and product teams to ensure successful go-live and customer adoption.

Lead UK proposition activation and product launches by turning strategy and customer insight into practical go-to-market materials. Collaborate with Product, Sales Enablement, Sales, Customer Success and Marketing to maintain CVP playbooks, drive adoption, gather feedback, measure activation performance, and improve product marketing processes to support conversion, velocity and customer value.

Lead Civica's global NetSuite transformation as Product Owner. Manage implementation partners, translate business requirements into technical solutions, drive Agile delivery, govern platform enhancements and integrations, build and lead an Enterprise Applications team, and support global rollout and adoption to deliver business value across Finance, Technology, and operations.

Provide frontline application support for Civica customers across UK and APAC: triage and resolve incidents and requests via case management, communicate with customers, run basic SQL queries, perform reporting and recurring data extracts, and use knowledge articles to route or close cases while supporting continuous service improvement.

Provide L2 support for Civica's Carelink health and community care software: troubleshoot and resolve technical issues, manage multiple support requests to meet SLAs, liaise with customers and internal teams, maintain accurate documentation and knowledge base articles, apply product knowledge, and contribute to QA and product quality improvements.

Develop and maintain pension calculations in Civica's pensions software. Analyze scheme rules and legislation, create unit tests and test scenarios, support Agile delivery, engage with customers and stakeholders, produce technical documentation, assist product testing and ongoing support.