Jobs at Civica

The Business Development Manager will drive new business growth in healthcare SaaS, engaging stakeholders, managing the sales cycle, and expanding market presence.

The Software Implementation Consultant focuses on delivering consulting and support services for Civica's software in local government settings, analyzing processes, troubleshooting issues, and enhancing customer satisfaction through effective communication and relationship building.

As a Credit Controller, manage customer portfolios, pursue overdue invoices, ensure timely payments, and collaborate with finance teams to resolve account queries.

The Project Coordinator will support electoral project planning and delivery, liaise with clients, and ensure compliance with election laws. The role involves coordinating logistics and working closely with Project Managers.

The Engagement Business Partner - Manager will oversee customer support activities, resolve issues, strengthen relationships, and contribute to service improvements, ensuring a high-quality customer experience.

Lead product vision and roadmaps for a global Library GovTech product. Define AI-enabled features, prioritize requirements, oversee product lifecycle, collaborate with engineering, design, and commercial teams, run customer research, manage launches, and use data to drive decisions and mitigate risks.

Lead product vision and roadmap for Civica Pensions, manage other product managers, define customer-focused requirements, drive Agile delivery, coordinate cross-functional launches, and use data and research to prioritise regulatory and software changes.

Lead localisation and delivery of change activities for the APAC rollout of Certinia PSA. Engage stakeholders, coordinate communications, readiness, training, go‑live and post‑go‑live adoption to ensure successful adoption of new systems and processes.

Partner with sales to design value-led Public Sector SaaS solutions. Lead discovery, deliver tailored product demonstrations and workshops, support bids and proposals, translate technical capabilities into business outcomes and ROI, and act as a trusted advisor to customers and stakeholders.

Own and translate complex business problems into technical product backlogs and user stories. Drive AI-enabled, cloud-based features (LLMs, ML), collaborate with engineering and stakeholders, manage priorities, triage issues, measure product performance, and ensure scalable, secure integrations via APIs and webhooks.

Lead architectural direction and engineering practices across a React/Golang platform consolidation. Drive cross-team alignment, mentor engineers, unblock delivery, prototype solutions, and ensure modular, operable systems.

Provide advanced Level 2 support for the Reflect & Recover application: manage escalations from Level 1, diagnose root causes, apply configuration changes or workarounds, coordinate with Level 3/product/engineering, update customers end-to-end, contribute to KB content, and mentor junior analysts.

Drive new SaaS business across UK public sector accounts for People & Workforce Management. Build senior relationships, manage full sales cycle, use Salesforce to track pipeline, and position solutions to transform public services.

Manage and optimise SharePoint Online for Department of Justice programs: configure sites, libraries, permissions, governance, retention and integrations. Drive automation with Power Platform/Copilot, provide end-user support and training, troubleshoot issues, audit environments, and collaborate with PMO and stakeholders to improve productivity and compliance.

Lead planning and delivery of complex election and voter registration projects for local authorities. Act as senior client contact and advisor, mentor team members, improve internal processes and tools, manage multiple concurrent projects, and represent Civica in senior client engagements to ensure quality, risk mitigation, and service evolution.

Lead delivery of election and voter registration projects for local authority clients, act as primary client contact, own technical/service areas, mentor junior staff, drive continuous improvement, prepare project documentation, and ensure quality, timelines and stakeholder satisfaction.

As a Summer Auditor, you'll travel to schools, audit assets, use the Civica Education System to replicate sites digitally, and train staff.

Manage payroll bureau pensions operations for multiple customers: process pension contributions and returns, respond to pay and pension queries, ensure statutory compliance, support implementations, and maintain customer relationships and data security.

As a Level 2 Support Analyst, you'll resolve complex application issues, collaborate with various teams for solutions, mentor Level 1 analysts, and contribute to ITIL processes and documentation.

As a Pensions Calculation Engineer, you will develop and maintain pensions calculation functionality, translate business requirements into technical logic, and support implementation efforts, ensuring accurate data processing and validation.