Jobs at Civica

Coordinate election and governance projects from planning through delivery. Responsibilities include maintaining specifications, timelines, documentation, and records; coordinating internal teams; attending client meetings; tracking actions; performing quality checks; and supporting compliance with election law, data security, and business continuity procedures. The role offers entry-level development toward managing increasingly complex projects.

Leads and develops the Presales function, partnering with Sales to improve qualification, solution positioning, demonstrations, conversion, revenue quality, and margin protection. Establishes scalable operating processes, coaches technical specialists to communicate business value, and collaborates with Product, Engineering, Delivery, and Commercial teams to improve complex software and services sales outcomes.

Develops and executes scalable sales enablement programs supporting GTM transformation, cross-sell performance, pipeline generation, and sales effectiveness. Partners with senior leadership and cross-functional teams to identify capability gaps, create training and sales content, build learning pathways, establish methodologies and playbooks, and maintain enablement resources. Uses performance metrics and sales technologies to improve capability, confidence, and results across the sales organization.

Provides administrative support for NHS pension services, including data entry, record maintenance, benefit statement production, pension scheme updates, refund processing, retirement applications, mail handling, and customer query resolution. The role requires accurate processing, clear communication, strong Microsoft Office skills, and adherence to established procedures and service-level agreements while supporting senior administrators.

Leads SRE and LiveOps teams in improving reliability, performance, security, observability, incident response, and operational excellence for cloud-native SaaS products. The role combines hands-on technical leadership with people management, including architecture reviews, debugging production systems, automation, infrastructure as code, CI/CD, SLOs, technical debt prioritization, mentoring, and cross-functional collaboration with Platform, Security, Product, Support, and Operations teams.

Leads Employee Relations and People Operations across Australia, New Zealand, and Singapore. Manages a team of five, oversees complex employee relations cases, ensures employment-law compliance, drives process improvement and automation, and supports restructures, acquisitions, transformation, and change programs. Partners with business leaders and global teams to deliver effective people services, strengthen governance, and improve employee experience.

Design, develop, test, and maintain enterprise software for a business-critical justice platform using C#, .NET, SQL, APIs, Docker, cloud technologies, and microservices. Responsibilities include architectural design, technical planning, code reviews, troubleshooting, performance optimization, production support, platform modernization, mentoring developers, and promoting secure, scalable engineering practices.

Operate and monitor production and cloud environments across Azure, AWS, and VMware. Respond to alerts, troubleshoot incidents, support Kubernetes and containerized workloads, automate deployments and infrastructure, and improve observability, reliability, and operational efficiency. Participate in on-call rotations, contribute to root cause analysis and preventative actions, maintain runbooks, and collaborate with SRE, Platform, Development, Support, and Services teams.

Manage software implementation projects for local government customers, including deployments, upgrades, migrations, and module rollouts. Lead projects from initiation through go-live and hypercare while coordinating councils, consultants, engineers, and product teams. Responsibilities include stakeholder management, project planning, RAID management, reporting, budgeting, forecasting, risk mitigation, governance, workshops, steering committees, and status meetings across multiple concurrent projects.

Provides administrative support to the Payments team by processing card payments, managing post and correspondence, responding to customer and patient enquiries, contacting patients about outstanding balances, maintaining records, routing calls, and supporting daily office operations. The role is hybrid and requires strong organization, attention to detail, numeracy, literacy, telephone communication, Microsoft Office skills, and prior administrative experience.

Develop and maintain automated test frameworks and scripts using Playwright, Python, Selenium, and CI/CD pipelines. Migrate Selenium tests to Playwright, perform manual and automated functional testing, and execute API, database, compatibility, accessibility, regression, UAT, and integration testing. Document results, report defects, troubleshoot issues, design automation solutions, and mentor team members while delivering test commitments independently.

Generate and qualify new business opportunities, build trusted relationships with senior customers, create quality sales pipeline, and maintain deal momentum through effective discovery, qualification, and commercial discipline. The role requires consistent activity, accountability for pipeline health and results, resilience, adaptability, and collaboration. It is based in Melbourne or Sydney, with at least two office days weekly, and includes structured onboarding and sales enablement support.

Provide technical authority for Microsoft workplace technologies across a global enterprise. Lead modern workplace architecture, solution design, governance, security, roadmap development, and large-scale transformation programs. Drive strategy across Microsoft Entra, Microsoft 365, Intune, EUC, Copilot, Power Platform, automation, and AI-enabled workplace technologies. Influence senior stakeholders, establish standards and guardrails, oversee design assurance, support migrations and integrations, and mentor engineers in a matrix environment.

Leads a geographically distributed infrastructure team across the UK, India, and APAC. Oversees Azure and hybrid infrastructure operations, incident response, service reliability, projects, cloud transformation, data center exits, automation, resilience, FinOps, and capacity management. Develops team capability, manages resources and delivery, coordinates stakeholders, ensures governance and security standards, and drives continuous improvement across enterprise infrastructure services.

Supports sales teams by demonstrating Civica Housing and Property Management solutions, responding to bids and tenders, and translating customer needs into value-based software proposals. Acts as the subject matter expert for social housing and local government customers, collaborating with technical and non-technical stakeholders. Responsibilities include software demonstrations, bid writing, quality assurance, compliance with RFI and tender requirements, customer analysis, and development of multimedia collateral.

Lead Engineering Managers and multiple software engineering teams, shaping technology strategy, roadmaps, engineering practices, and delivery outcomes. Partner with Product and senior stakeholders to balance customer needs, quality, technical debt, cloud costs, and sustainability. Champion continuous delivery, automated testing, security, observability, AI adoption, and automation while measuring engineering improvements through outcome-focused metrics in a Microsoft-focused technology environment.

Designs, supports, and improves secure modern workplace platforms across Microsoft Entra ID, Microsoft 365, Intune, Copilot, and Power Platform. Responsibilities include identity and access management, endpoint administration, Conditional Access, Zero Trust controls, automation with PowerShell and Microsoft Graph, platform governance, service monitoring, compliance, documentation, and collaboration with security and infrastructure teams.

Provides customer support for SaaS products through telephone, email, and online channels; manages cases, serves as a customer contact, and leads client implementation, configuration, and go-live activities. Delivers training, contributes to educational content, shares customer feedback with product teams, supports demos and events, and improves services. The role requires strong communication, organization, problem-solving, data skills, and familiarity with Microsoft Office, data protection, ISO 9001, and ISO 27001 processes.

Develop new business by identifying opportunities, creating qualified pipeline, building relationships with senior customers, and advancing deals through the sales process. The role requires strong discovery, qualification, commercial discipline, pipeline accountability, resilience, adaptability, and a customer-focused approach. It is based in Melbourne or Sydney with at least two office days per week and includes structured onboarding.

Administer pension activities across payroll cycles for assigned customers, including contribution calculations, statutory returns, year-end updates, compliance, audits, system testing, and customer queries. The role maintains processing documentation, supports scheme implementations, builds customer relationships, and ensures accurate, timely service delivery while protecting confidential data.