Jobs at Civica

Lead and coach a team of Credit Controllers to drive collections, reduce DSO, manage high-risk accounts, produce performance reporting, support month-end reconciliations, and contribute to process improvements and system integration while managing a small client portfolio.

Four-week summer internship working with software analysts, developers, and product managers to perform user acceptance testing, design new functionality, document knowledge articles, and build sales proposals and product demonstrations.

As a Senior Technical Consultant, you'll design and manage complex customer environments in Microsoft Azure, ensuring robust deployment and operation of critical public services while collaborating with project teams.

The Project Manager will lead complex SaaS implementation projects for local governments, ensuring delivery excellence and stakeholder engagement from planning to go-live.

The Pensions Calculation Analyst ensures quality software solutions in pensions, liaises with stakeholders, and mentors team members while supporting development processes and compliance with regulations.

The role involves advising education organisations on financial management, implementing systems, and delivering training programs to improve operational outcomes. It focuses on enhancing financial processes in education.

Own and refine the product backlog, translate complex business problems into clear user stories, guide engineering with technical requirements and oversight, participate in Agile ceremonies, triage issues, analyze metrics to inform decisions, mitigate risks, and collaborate with stakeholders to deliver scalable, high-quality products aligned to strategic roadmaps.

Drive new business growth across UK local government by prospecting, engaging senior stakeholders, positioning Civica SaaS solutions, managing the full sales cycle, and maintaining pipeline activity in Salesforce to close deals.

The Business Development Manager will drive new business growth in healthcare SaaS, engaging stakeholders, managing the sales cycle, and expanding market presence.

The Software Implementation Consultant focuses on delivering consulting and support services for Civica's software in local government settings, analyzing processes, troubleshooting issues, and enhancing customer satisfaction through effective communication and relationship building.

As a Credit Controller, manage customer portfolios, pursue overdue invoices, ensure timely payments, and collaborate with finance teams to resolve account queries.

The Project Coordinator will support electoral project planning and delivery, liaise with clients, and ensure compliance with election laws. The role involves coordinating logistics and working closely with Project Managers.

The Engagement Business Partner - Manager will oversee customer support activities, resolve issues, strengthen relationships, and contribute to service improvements, ensuring a high-quality customer experience.

Lead product vision and roadmap for Civica Pensions, manage other product managers, define customer-focused requirements, drive Agile delivery, coordinate cross-functional launches, and use data and research to prioritise regulatory and software changes.

Lead localisation and delivery of change activities for the APAC rollout of Certinia PSA. Engage stakeholders, coordinate communications, readiness, training, go‑live and post‑go‑live adoption to ensure successful adoption of new systems and processes.

Partner with sales to design value-led Public Sector SaaS solutions. Lead discovery, deliver tailored product demonstrations and workshops, support bids and proposals, translate technical capabilities into business outcomes and ROI, and act as a trusted advisor to customers and stakeholders.

Own and translate complex business problems into technical product backlogs and user stories. Drive AI-enabled, cloud-based features (LLMs, ML), collaborate with engineering and stakeholders, manage priorities, triage issues, measure product performance, and ensure scalable, secure integrations via APIs and webhooks.

Lead architectural direction and engineering practices across a React/Golang platform consolidation. Drive cross-team alignment, mentor engineers, unblock delivery, prototype solutions, and ensure modular, operable systems.

Provide advanced Level 2 support for the Reflect & Recover application: manage escalations from Level 1, diagnose root causes, apply configuration changes or workarounds, coordinate with Level 3/product/engineering, update customers end-to-end, contribute to KB content, and mentor junior analysts.

Drive new SaaS business across UK public sector accounts for People & Workforce Management. Build senior relationships, manage full sales cycle, use Salesforce to track pipeline, and position solutions to transform public services.