Jobs at Civica

Acts as the pensions domain and product expert across product management, sales, project delivery, and support. Advises on legislation, regulations, product capabilities, implementations, customer issues, testing, and commercial discussions. Consolidates customer feedback and market insights to inform the roadmap, maintains customer and industry relationships, and develops documentation, training, demos, and enablement materials.

Hands-on Engineering Manager leading a team of 4–6 engineers while contributing technically. Responsibilities include coaching, Agile/Scrum delivery, software design and coding practices, roadmap planning, stakeholder communication, quality improvement, and delivery metrics. The role requires full-stack development, cloud-based SaaS experience, web and API development, DevOps and SRE knowledge, and experience with testing and automation.

Own Salesforce reporting and analytics for the global revenue organization. Build and maintain reports, dashboards, joined reports, and custom report types; analyze pipeline, forecasting, sales productivity, renewals, and revenue trends; ensure CRM data integrity; support forecasting, territory planning, quota management, and governance; and partner with Sales, Marketing, Customer Success, and Finance to deliver actionable insights.

Ensures accurate, contract-compliant invoicing across recurring, usage-based, milestone, and one-off billing models. Manages purchase orders, inter-company billing, reconciliations, billing queries, contract records, and audit documentation. Supports IFRS 15 revenue recognition, data cleansing, process readiness, and billing-system migration while collaborating with Sales, Service Delivery, and Finance teams. The role operates on early and late shifts and may require work on UK bank holidays.

Own complex software features end to end, from architecture and development through testing, deployment, and production support. Build scalable full-stack solutions with C#, .NET, and React while contributing to cloud-native delivery, CI/CD, observability, automated testing, security, and technical decision-making. Collaborate with product, design, and stakeholders, resolve technical risks, use AI-assisted engineering tools responsibly, and mentor or share knowledge with other engineers.

Manage and mentor a team of software engineers while contributing hands-on to software design, development, deployment, maintenance, code reviews, troubleshooting, and technical decisions. Lead delivery and engineering quality, collaborate with product and design stakeholders, improve team processes, and implement CI/CD pipelines, automated testing, observability, and secure coding practices.

Provides frontline application support to UK and APAC customers by triaging, troubleshooting, documenting, resolving, and escalating incidents and service requests. Maintains customer communications and case records, performs recurring data extracts and operational reporting, applies basic SQL queries, and contributes to service improvement. Requires customer service, service desk, infrastructure, network, end-user computing, Windows, Active Directory, Exchange, SQL Server, or Citrix knowledge.

Process NHS payroll inputs, validate calculations, produce payroll reports and payslips, submit authorized BACS payments, and ensure accurate, timely, legally compliant payroll processing. The role handles client queries, communicates with HMRC, NHS Pensions, and courts, completes year-end returns, and follows established NHS payroll procedures while supporting customers professionally.

Own and grow a regional portfolio of Local Government and regulated-market accounts. Responsibilities include executive relationship management, strategic account planning, retention, new-business development, enterprise and multi-solution opportunity conversion, digital partnership growth, commercial strategy, thought leadership, and using customer insights to drive expansion and outcomes.

Own a defined UK territory and established education-sector account base, identifying and closing new SaaS business opportunities. Responsibilities include prospecting, relationship building with senior stakeholders, consultative selling, full sales-cycle management, territory and account planning, pipeline forecasting, negotiation, and account growth using Salesforce. The role requires strong communication, organization, commercial focus, and willingness to travel to customer sites and team meetings.

Provides specialist employee relations support across Australia, New Zealand, and Singapore. Independently manages complex cases, workplace investigations, disciplinary matters, grievances, performance issues, and external claims. Advises leaders, coaches managers, develops compliant policies, supports restructures and consultation processes, and maintains constructive union relationships. Monitors employment legislation, applies industrial instruments, supports employee benefits and experience initiatives, and contributes to consistent people practices across the APAC region.

Leads a geographically distributed infrastructure team across the UK, India, and APAC. Oversees Azure and hybrid infrastructure operations, incident response, service reliability, projects, cloud transformation, data center exits, automation, resilience, FinOps, and capacity management. Develops team capability, manages resources and delivery, coordinates stakeholders, ensures governance and security standards, and drives continuous improvement across enterprise infrastructure services.

Deliver software implementation, consulting, training, troubleshooting, and support services for Civica Altitude across local government customers in Australia and New Zealand. Analyze council processes, redesign workflows, resolve escalated issues, document solutions, and provide expert guidance on rates administration, debt recovery, customer enquiries, financial administration, legislation, and compliance. Collaborate with internal teams, meet project targets, support product improvements, and build strong customer relationships.

Designs and supports real-time location system implementations for healthcare clients. Responsibilities include gathering requirements, producing technical designs and diagrams, defining device placements and workflows, documenting interfaces, coordinating contractors, supporting testing and commissioning, delivering training, and contributing to product improvements. The role combines business analysis, technical solution design, client engagement, implementation support, and continuous improvement.

Manage accounts receivable activities including cash allocation, remittance processing, customer account maintenance, invoice portal submissions, reporting, and query resolution. Maintain accurate financial data, support regional finance operations, collaborate with Credit Control and Revenue teams, and contribute to process improvements. The role requires strong attention to detail, organization, analytical problem-solving, and experience handling high-volume transactional finance activities.

Manage the full lifecycle of laptops, desktops, mobile phones, peripherals, and other end-user devices. Prepare, deploy, enroll, troubleshoot, refresh, redeploy, wipe, and decommission hardware using Intune and Windows Autopilot. Maintain asset and inventory records, coordinate suppliers and deliveries, handle ITSM incidents, and provide occasional onsite AV support. The role requires hands-on hardware knowledge, customer service, organization, and familiarity with Microsoft endpoint tools.

The Senior PMO Analyst coordinates PMO activities for complex healthcare IT programmes, strengthens governance, conducts assurance and stage-gate reviews, manages project health checks, and prepares executive reporting. The role supports stakeholder and project management, applies Agile and Waterfall methodologies, drives continuous improvement, and helps mature PMO capabilities across government-related programmes.

Generate new business for Civica by finding opportunities, building senior-level relationships, qualifying pipeline, progressing deals, and working cross-functionally to win public sector software contracts.

Lead Civica's global NetSuite transformation as Product Owner. Manage implementation partners, translate business requirements into technical solutions, drive Agile delivery, govern platform enhancements and integrations, build and lead an Enterprise Applications team, and support global rollout and adoption to deliver business value across Finance, Technology, and operations.

Processes purchase requisitions and purchase orders, obtains supplier quotations, supports negotiations and sales-order cost validation, maintains supplier pricing and inventory records, reconciles stock, prepares purchasing reports, and ensures compliance with financial and procurement controls. The role also identifies cost-saving opportunities, supports supplier management, and provides internal customer service.