Jobs at Civica

Provide hands-on IT support across hardware, software, Microsoft 365, meeting room technology and AV. Handle service desk tickets, onboarding, device setup, and user troubleshooting (face-to-face, phone, remote). Maintain ticket SLAs, communicate with stakeholders, and collaborate with a global IT team to improve workplace technology and processes.

Lead implementation of Civica Revenues & Benefits solutions for local authorities: run discovery workshops, configure systems, support data migration and testing, deliver training, manage risks and stakeholders, and coordinate with project and product teams to ensure successful go-live and customer adoption.

Lead and manage a 24x7 IT helpdesk team, mentor staff, organise shift patterns and OKRs, oversee major incident and ITSM-based incident response, maintain support documentation and knowledge articles, ensure data security and service availability, and drive process improvements.

Lead UK proposition activation and product launches by turning strategy and customer insight into practical go-to-market materials. Collaborate with Product, Sales Enablement, Sales, Customer Success and Marketing to maintain CVP playbooks, drive adoption, gather feedback, measure activation performance, and improve product marketing processes to support conversion, velocity and customer value.

Lead Civica's global NetSuite transformation as Product Owner. Manage implementation partners, translate business requirements into technical solutions, drive Agile delivery, govern platform enhancements and integrations, build and lead an Enterprise Applications team, and support global rollout and adoption to deliver business value across Finance, Technology, and operations.

Provide frontline application support for Civica customers across UK and APAC: triage and resolve incidents and requests via case management, communicate with customers, run basic SQL queries, perform reporting and recurring data extracts, and use knowledge articles to route or close cases while supporting continuous service improvement.

Provide L2 support for Civica's Carelink health and community care software: troubleshoot and resolve technical issues, manage multiple support requests to meet SLAs, liaise with customers and internal teams, maintain accurate documentation and knowledge base articles, apply product knowledge, and contribute to QA and product quality improvements.

Develop and maintain pension calculations in Civica's pensions software. Analyze scheme rules and legislation, create unit tests and test scenarios, support Agile delivery, engage with customers and stakeholders, produce technical documentation, assist product testing and ongoing support.

Lead delivery of complex, multi-project software programs for public sector clients. Oversee interconnected projects, manage and mentor Project Managers, establish governance and controls, manage budgets, risks, and commercial opportunities, engage executive stakeholders, and drive change and delivery excellence across programs.

The Senior Product Designer will create visually compelling user interfaces, collaborate with teams, develop prototypes, ensure accessibility, and contribute to design systems.

Design, build, and ship production-ready software; decompose ambiguous problems into system architectures; modernise legacy systems and develop greenfield features; own technical decisions, testing, observability, and documentation; collaborate with product and design and ensure operational readiness.

Lead a domain of 6–10 teams (60–90 engineers) as a manager of managers, coaching Engineering Managers, driving delivery across multiple workstreams, aligning architecture and team topology, improving operational maturity, partnering with Product and commercial stakeholders, and building hiring, resourcing, and measurement practices to improve team performance and outcomes.

Manage and grow customer accounts for Civica Election Services by building relationships, supporting tenders and proposals, identifying upsell opportunities, coordinating sales campaigns, maintaining Salesforce records, and collaborating with internal teams to deliver excellent election and democratic services.

Own and develop the revenue planning model in Workday Adaptive Planning, align bookings, ARR and forecasts, enhance the BTR solution, ensure data integrity and governance, drive automation and finance transformation, manage partners and testing, train users, and advise senior stakeholders on priorities and optimisation.

Design, develop, and maintain financial data migration solutions: profile, cleanse, transform, validate, map and reconcile large financial datasets; write and optimize complex T-SQL; document mapping and issues; support testing, cutover and post-migration validation; liaise with finance and cross-functional teams.

Own and refine the product backlog, translate complex business problems into clear user stories, guide engineering with technical requirements and oversight, participate in Agile ceremonies, triage issues, analyze metrics to inform decisions, mitigate risks, and collaborate with stakeholders to deliver scalable, high-quality products aligned to strategic roadmaps.

The RTLS Technical Engineer is responsible for delivering RTLS solutions to enhance healthcare technology, involving client interaction and problem solving with networking and database skills.

Maintain, design, and improve Civica's on‑premise and hybrid cloud network infrastructure. Support WAN/LAN, SD‑WAN, CDN and cloud networking; act as technical escalation for 24x7 operations; manage change, documentation, monitoring, and cross-team incident coordination.

Design and execute test plans for data migrations, validate reconciliations between source and target systems, write SQL queries for comparisons, log and manage defects, perform root-cause analysis with ETL teams, support cutover and post-migration checks, and report readiness and risks to stakeholders.

Lead global account-based marketing using Demandbase; plan target accounts, design multi-channel ABM campaigns, run programmatic/display advertising, support Salesforce Marketing Cloud automation and nurture workflows, and deliver reporting on ABM engagement and campaign performance.