Teams at Civica

Provide L2 support for Civica's Carelink health and community care software: troubleshoot and resolve technical issues, manage multiple support requests to meet SLAs, liaise with customers and internal teams, maintain accurate documentation and knowledge base articles, apply product knowledge, and contribute to QA and product quality improvements.

Generate and qualify new business opportunities, build trusted relationships with senior customers, create quality sales pipeline, and maintain deal momentum through effective discovery, qualification, and commercial discipline. The role requires consistent activity, accountability for pipeline health and results, resilience, adaptability, and collaboration. It is based in Melbourne or Sydney, with at least two office days weekly, and includes structured onboarding and sales enablement support.

Leads the establishment and development of Civica’s finance shared services operations in India. Responsibilities include transitioning and migrating processes, overseeing billing, reconciliations and month-end close, strengthening financial controls, integrating NetSuite, defining KPIs and SLAs, driving automation and transformation, and building a high-performing finance operations team.