Teams at Civica

Designs, supports, and improves secure modern workplace platforms across Microsoft Entra ID, Microsoft 365, Intune, Copilot, and Power Platform. Responsibilities include identity and access management, endpoint administration, Conditional Access, Zero Trust controls, automation with PowerShell and Microsoft Graph, platform governance, service monitoring, compliance, documentation, and collaboration with security and infrastructure teams.

Provides customer support for SaaS products through telephone, email, and online channels; manages cases, serves as a customer contact, and leads client implementation, configuration, and go-live activities. Delivers training, contributes to educational content, shares customer feedback with product teams, supports demos and events, and improves services. The role requires strong communication, organization, problem-solving, data skills, and familiarity with Microsoft Office, data protection, ISO 9001, and ISO 27001 processes.

Develop new business by identifying opportunities, creating qualified pipeline, building relationships with senior customers, and advancing deals through the sales process. The role requires strong discovery, qualification, commercial discipline, pipeline accountability, resilience, adaptability, and a customer-focused approach. It is based in Melbourne or Sydney with at least two office days per week and includes structured onboarding.