Jobs at City of Charlotte

Administer and enhance enterprise endpoint management using MECM/SCCM, Microsoft Intune, PowerShell, and related technologies. Manage Windows provisioning, application packaging and deployment, patching, configuration policies, compliance, vulnerability remediation, mobile device management, and troubleshooting. Develop automation, monitor endpoint health and reporting, maintain technical documentation, support change management and endpoint projects, and provide technical guidance to service desk and IT stakeholders.

Develops, coordinates, delivers, and evaluates employee training programs for the Charlotte Department of Transportation, emphasizing workplace safety, compliance, onboarding, and workforce development. Responsibilities include creating training plans and instructional materials, conducting safety training, tracking certifications, maintaining compliance records, coordinating vendors and instructors, evaluating effectiveness, and reporting training metrics. The role requires collaboration with department leadership, safety staff, HR, and employees across organizational levels.

Designs print and digital communications for transportation and mobility initiatives, including presentations, maps, fact sheets, displays, campaigns, and public engagement materials. Translates complex planning information into accessible visual content, maintains brand standards, supports templates and design resources, and manages multiple projects. Collaborates with stakeholders, agencies, consultants, and community groups while ensuring ADA compliance and consistent public messaging.

Supervises Accounts Payable operations, including invoice processing, vendor onboarding, payment disbursements, reconciliations, reporting, and exception resolution. Leads AP staff through coaching and performance management while ensuring compliance with accounting standards, internal controls, tax requirements, and audit obligations. Oversees ERP support, process improvements, data integrity, vendor inquiries, monthly closing, and financial analysis using advanced Excel.

Provides operational leadership for CATS paratransit and microtransit services. Leads managers across transportation operations, dispatch, eligibility, reservations, and microtransit; monitors performance; drives service improvements; supports ADA compliance; manages incidents and continuity; coordinates vendors and internal departments; and assists with budgets, staffing, reporting, and organizational initiatives.

Manages water, wastewater, and commercial infrastructure projects from conception through warranty. Oversees planning, engineering, procurement, bidding, construction, budgets, schedules, quality, safety, regulatory compliance, consultants, contractors, change orders, inspections, invoices, and public communication. Coordinates with city departments, agencies, property owners, and stakeholders while preparing cost estimates and capital investment program documentation.

Leads technology portfolio governance and major program delivery for a public transit organization. Oversees prioritization, sequencing, planning, dependencies, risks, reporting, stakeholder coordination, vendor alignment, and delivery standards across infrastructure, applications, cybersecurity, and strategy functions. Develops governance tools and program management practices, supports operational change readiness in a 24/7 environment, and supervises IT project management staff while driving continuous improvement.

Designs, implements, supports, and optimizes enterprise network infrastructure across transit facilities, operational technology environments, and enterprise systems. Responsibilities include routing, switching, wireless, cloud and hybrid networking, advanced troubleshooting, incident response, network security, vulnerability remediation, documentation, modernization initiatives, and technical guidance. The role serves as an escalation point for complex network issues and supports reliable 24/7 transit operations.

Leads cybersecurity operations and risk management across enterprise, infrastructure, application, and operational technology environments. Develops security policies, oversees monitoring and incident response, conducts risk assessments, coordinates audits and vendor security reviews, and advises technology leadership. The manager guides security maturity, secure system design, compliance, and resilience while supervising security and compliance personnel in a 24/7 transit environment.

Leads multidisciplinary engineering programs and projects supporting transit infrastructure, facilities, systems, utilities, modernization, and capital delivery. Oversees technical reviews, consultants, contractors, procurement support, implementation, field coordination, commissioning, documentation, risk management, and operational turnover. Coordinates internal and external stakeholders, ensures compliance with standards and safety requirements, supports engineering governance, and supervises or mentors technical staff.

Supports cybersecurity operations for a 24/7 public transit organization by monitoring systems, investigating alerts and threats, assisting with incident response and vulnerability management, maintaining security controls and documentation, supporting audits, and collaborating with infrastructure, application, and service desk teams. The role also contributes to security awareness and risk remediation activities.

Leads technology strategy execution, IT service management governance, quality assurance, process improvement, program governance, knowledge management, and innovation initiatives. The role standardizes practices across infrastructure, applications, and cybersecurity teams, improves operational performance, oversees technology programs and projects, and supports organizational maturity and change during CATS’s transition to an independent transit authority.

Investigates, evaluates, and adjusts public liability, property, casualty, automobile, and general liability claims. Determines liability, conducts field investigations, gathers evidence, recommends reserves, negotiates settlements, and cooperates with litigation defense. The role also supports risk management, loss prevention, claims training, claims assistant supervision, and occasional emergency accident-site response.

Supports the design, development, testing, deployment, monitoring, and maintenance of city web properties and custom applications. Implements responsive HTML and CSS, troubleshoots web and content issues, collaborates with developers, designers, vendors, and stakeholders, and supports UX/UI implementation. Ensures content meets ADA, Section 508, and WCAG 2.1 standards, contributes to quality assurance, reports site metrics, and provides technical support in an agile environment.

Develops and governs enterprise, operational, and data technology architectures for a 24/7 transit environment. Designs scalable, secure, integrated solutions; establishes architecture standards; guides modernization, cloud and hybrid migration, and system integration initiatives. Provides cross-functional technical leadership, evaluates emerging technologies, manages architectural risks, and supports cybersecurity, resilience, performance, and long-term technology roadmaps without direct supervisory responsibility.

Provides executive leadership for CATS’ capital program management function, overseeing capital planning, portfolio governance, project controls, transit asset management, grant and regulatory compliance, performance reporting, risk management, and PMIS administration. Leads subordinate managers and program staff, establishes governance and accountability frameworks, aligns investment decisions with strategic and asset needs, and represents CATS before executives, governing bodies, oversight entities, and regional partners.

Performs budget, financial analysis, accounting, accounts payable, claims payment, procurement, vendor, banking, and check-processing duties for the City’s Risk Management division. Maintains budgets and projections, reviews transactions and invoices, resolves discrepancies, supports banking functions, processes purchase orders and payments, and maintains financial records and documentation. Requires strong analytical, organizational, compliance, communication, and advanced Excel skills.

Supports stormwater engineering and design projects through hydrologic and hydraulic modeling, AutoCAD plan production, cost estimating, utility coordination, field pipe video inspections, technical reporting, permitting, and construction planning. The role interacts with property owners and the public, assists project engineers across project phases, and applies stormwater design standards and engineering software.

Senior Engineer overseeing engineering activities for the Silver Line light rail project. Responsibilities include reviewing designs and construction documents, coordinating consultants and stakeholders, ensuring FTA compliance, managing risks, supporting procurement and construction, resolving technical issues, preparing reports, conducting public outreach, and mentoring engineers. The role requires a Professional Engineer license, a relevant engineering degree, and 10 years of transportation, infrastructure, or transit engineering experience.

Provides administrative support to stormwater engineering and erosion control teams. Responsibilities include processing permitting and close-out documents, releasing building permit holds, coordinating customer service requests, preparing regulatory correspondence, scheduling preconstruction meetings, maintaining case files, and managing records. The role requires strong organization, communication, customer service, Microsoft Office proficiency, and the ability to learn Accela permitting systems and department processes.