Teams at City of Charlotte

Supervises technical staff supporting mission-critical transit applications, including Vontas OnRoute CAD/AVL, GIRO HASTUS, fare systems, databases, integrations, and operational data. Leads application administration, troubleshooting, incident recovery, testing, upgrades, cybersecurity compliance, vendor management, lifecycle planning, and modernization. Coordinates across transit operations, planning, finance, IT, cybersecurity, and external vendors to maintain reliable 24/7 service. Oversees contracts, renewals, documentation, monitoring, recovery procedures, and application changes affecting bus, rail, paratransit, scheduling, fare collection, and revenue systems.

Manages and optimizes the Cityworks application and related systems for the City of Charlotte. Responsibilities include system configuration, upgrades, troubleshooting, workflow improvement, requirements gathering, documentation, user training, data validation, SQL queries, SSRS reporting, and cross-functional collaboration with IT teams, departments, and vendors. The role supports system enhancements, user acceptance testing, process improvements, and accurate, reliable municipal data.

Designs and leads Workday architecture, integrations, configurations, security models, business processes, and reporting structures supporting HR, Finance, Procurement, Budget, and operations. Collaborates with stakeholders, IT teams, vendors, and Workday administrators to gather requirements, create technical documentation and diagrams, define implementation specifications, troubleshoot solutions, support testing, and ensure scalable, secure alignment with Workday best practices and feature releases.