Teams at Ciena

Manages accounts receivable billing and invoicing, including shipment reconciliations, contract and purchase-order validation, discrepancy resolution, collections coordination, reporting, and accurate AR recordkeeping. Partners with internal departments, customers, and local accounting firms across global regions to meet billing and government requirements. Maintains process documentation, supports SOX compliance, resolves escalated issues, and ensures timely invoice processing.

Serves as the Services PLM liaison to Supply Chain, translating supply-chain costs, operating models, capabilities, and constraints into business cases, portfolio recommendations, pricing inputs, and investment decisions. Develops cost models and P&Ls, coordinates cross-functional change requests, tracks implementation plans and risks, monitors operating performance, and supports staging, integration, repair, spares, logistics, and circular-economy services.

Leads regional services portfolio strategy for global cloud networking accounts. Develops pricing, P&L, margin, risk, and commercial models; shapes opportunities with sales, finance, legal, delivery, and technical stakeholders; supports strategic negotiations; resolves cross-portfolio ownership issues; and converts successful custom approaches into reusable portfolio, pricing, packaging, and roadmap improvements.