Teams at Choice Hotels International

Lead and scale a complex, multi-team product portfolio by defining multi-year strategy, developing Directors and Senior Managers, designing operating models, allocating budget and resources, resolving cross-functional issues with Engineering/Design/Data/Commercial, making staffing decisions, and owning portfolio outcomes and performance.

Own end-to-end design for product initiatives: conduct customer research and discovery, prototype and test concepts, produce production-ready UI and design systems, collaborate with product and engineering, and iterate post-launch using data to improve usability, accessibility, and business outcomes.

Lead enterprise digital customer experience across mobile app, web, commerce, content, loyalty servicing, and digital care. Set multi-year strategy, drive conversion and loyalty, own commercial and service outcomes, build a cross-functional organization, partner with product/engineering/marketing, and apply personalization and AI to improve revenue, satisfaction, and service resolution.