Jobs at Chip – Your wealth app.

Lead QA for Customer Support and AI Agents as the human-in-the-loop reviewer. Conduct reviews across support and complaints teams, identify trends and failure patterns, deliver actionable insights, refine QA frameworks, present performance reports to leadership, collaborate with L&D and product/AI governance, and drive process improvements to ensure quality, compliance, and consistency across human and AI-assisted support.

Lead the end-to-end Pension product roadmap from concept to delivery within a cross-functional pod. Define requirements, leverage AI tools in product development, manage stakeholder and third-party relationships, set success metrics, and iterate using data to improve outcomes in a regulated fintech environment.

Lead end-to-end Pension product roadmap and delivery within a cross-functional pod. Define strategy, requirements, metrics, and third‑party integrations. Use data and AI tools to iterate, manage stakeholders including execs, compliance and ops, and drive business outcomes.

Conduct customer due diligence (PEPs/sanctions), investigate transaction-monitoring alerts and source-of-wealth enquiries, perform document reviews and risk-based account closures, provide recommendations on financial crime requests, and follow financial crime processes and procedures.

Handle customer inquiries via live chat, email, and social media; troubleshoot technical issues; report bugs and UX problems; support app growth and development; prioritize tasks across shifts to deliver excellent end-to-end customer experiences.

Drive end-to-end business cases for new product lines and commercial initiatives: market sizing, competitor benchmarking, financial modelling, partner/build/acquire assessments, and present recommendations to ExCo while working cross-functionally to enable execution.

Senior second-line-of-defence role owning end-to-end financial crime compliance monitoring and assurance across AML, fraud, sanctions, PEPs and SARs. Deliver control testing, data-driven MI, assurance reporting, EWRA contributions, remediation tracking, LEA responses and horizon scanning. Provide expert advisory to first-line teams and support MLRO reporting while applying AI-assisted tools to improve coverage and efficiency.

Lead performance and scalability for a microservices-based platform: define SLOs and thresholds, design and run production-scale performance tests (k6), integrate performance into CI/CD, build reusable test assets, diagnose regressions via logs and traces, and drive fixes with stakeholders to embed performance across delivery.

Lead and improve day-to-day People operations across the employee lifecycle at a scaling, regulated fintech. Provide pragmatic employment law and employee relations guidance, manage complex ER cases, support onboarding, performance and compensation cycles, update policies and processes, coach People team members, partner with leadership on organisational change, and use AI/automation to increase People operational efficiency and communications.

Conduct CDD (PEPs/sanctions), investigate alerts and source-of-wealth queries, perform document reviews, action risk-based account closures, make financial-crime recommendations, follow and improve processes, and support cross-team requests in a regulated fintech environment.