Jobs at Chip – Your wealth app.

Monitor product functionality and financial crime data, delivering SQL-based analysis, extracts, dashboards, and operational controls. Investigate issues, support customer operations, monitor internal and third-party functionality, complete recurring processes, and automate management information using SQL and Python. The role collaborates with Operations, Compliance, and product teams in a fast-growing fintech environment.

Build and execute multi-channel CRM campaigns and automated journeys in Braze across lifecycle, transactional, and regulatory communications. Own segmentation, targeting, personalization, QA, deliverability, compliance, monitoring, and testing. Improve CRM build processes through reusable components, automation, AI experimentation, and new Braze capabilities. Partner cross-functionally with Operations, Strategy, Product, Engineering, Data, Design, Content, and Compliance while supporting transactional communications migration.

Lead the end-to-end Pension product roadmap from concept to delivery within a cross-functional pod. Define requirements, leverage AI tools in product development, manage stakeholder and third-party relationships, set success metrics, and iterate using data to improve outcomes in a regulated fintech environment.

Lead end-to-end Pension product roadmap and delivery within a cross-functional pod. Define strategy, requirements, metrics, and third‑party integrations. Use data and AI tools to iterate, manage stakeholders including execs, compliance and ops, and drive business outcomes.

Handle customer inquiries via live chat, email, and social media; troubleshoot technical issues; report bugs and UX problems; support app growth and development; prioritize tasks across shifts to deliver excellent end-to-end customer experiences.

Lead performance and scalability for a microservices-based platform: define SLOs and thresholds, design and run production-scale performance tests (k6), integrate performance into CI/CD, build reusable test assets, diagnose regressions via logs and traces, and drive fixes with stakeholders to embed performance across delivery.

Lead and improve day-to-day People operations across the employee lifecycle at a scaling, regulated fintech. Provide pragmatic employment law and employee relations guidance, manage complex ER cases, support onboarding, performance and compensation cycles, update policies and processes, coach People team members, partner with leadership on organisational change, and use AI/automation to increase People operational efficiency and communications.

Lead design and operation of a scalable Databricks-based data platform: build pipelines, define medallion modelling, set engineering and governance standards (Unity Catalog/PII), enable self-service, mentor engineers, and own architecture and IaC best practices to drive a data-driven fintech product.