Teams at CharterUP

Manage complex customer escalations and provide high-touch support to VIP and enterprise customers. Communicate with customers and vendors, resolve issues, document interactions, analyze trends, monitor KPIs, and recommend process improvements. Support proactive customer engagement, follow escalation procedures, and help train junior representatives. Evening and weekend availability is required in this remote role.

Provide customer support through email and phone, resolve and escalate issues, monitor live transportation trips, coordinate responses to disruptions, communicate updates, document interactions in Sprinklr, educate customers on DOT rules, and collaborate with drivers and internal operations teams. The role requires flexible night and weekend availability, strong organization, calm problem-solving, and adherence to service-level agreements.

Coordinates transportation providers and active trips, audits trip details, resolves scheduling changes and service disruptions, secures last-minute providers, monitors delays, and communicates updates. Maintains operational records, prepares provider performance reports, escalates complex issues, and collaborates with customer, sales, and operations teams. This remote entry-level role requires flexible night and weekend availability and strong customer service, organization, communication, and problem-solving skills.